3.
As a more permanent fix, consider upgrading your internet bandwidth. Contact
your internet service provider to upgrade your connection.
Learn about internet bandwidth and speed requirements for Nest cameras
If your camera still doesn’t come back online after following the above steps,
Important:
If you have a Nest Aware subscription, make sure to
performing a factory reset.
Your camera is offline and doesn’t appear to reconnect>
1. Check that your camera is plugged in and getting power>
You’ll get an alert and an email if your camera is without power for more than 10 minutes, but
you may not get an alert if power is cutting out intermittently for less than 10 minutes. Try
plugging your camera into a different outlet if possible and see if it comes back online.
2. Check if your camera feels really warm or cold>
If it’s really hot or cold (below or above your camera’s
), your camera
may turn off Wi-Fi to help protect itself.
If your outdoor or indoor camera feels unusually warm, unplug your camera and let it cool
down. Plug it back in and see if it comes back online.
Note:
If your indoor camera is getting too warm, make sure it’s not in direct sunlight, above a
fireplace, around a vent, or near another heat source. If it is, you might need to move it to another
location to resolve the issue.
If your offline camera isn’t permanently mounted, moving it a little bit can make a big
difference. Your camera may be slightly out of range and can become disconnected due to
wireless interference from large furniture and appliances, walls and floors, and other electronics.
Try moving it a foot or two away from its original location, wait a few minutes, and check your
camera’s live stream in the app.
