Troubleshooting
Troubleshooting when your Nest camera or doorbell is offline
After you’ve set up your camera and connected it to the app, it may become disconnected from
Wi-Fi. You may see blank spots in your video history, or you may not be able to view your live
video stream. Your camera will say off or offline on the Nest app home screen. Some common
offline issues include bandwidth usage, router settings, and wireless interference.
If your camera is offline, it may be due to a number of issues, such as high bandwidth usage,
changed router settings, wireless interference and more.
Check for any alerts in the Nest app
or in your email.
If your camera was unplugged or without power for more than 10 minutes,
you’ll get an alert and an email including a snapshot of the last thing your camera saw.
Important:
Before you begin troubleshooting, you should have physical access to your camera.
You won’t be able to perform many of the troubleshooting steps remotely and we don’t provide
remote restart or reset options because it could compromise the security of your camera.
Select the issue you’re encountering
Your camera is not connecting during setup and you see an error code>
If you see an error code during setup, see
Troubleshooting Nest camera and Nest Hello error
1. Try turning off another camera or device connected to Wi-Fi>
Your internet service provider may limit the amount of bandwidth after it reaches a certain
threshold (check with your service provider on these limits). So if you have more than one
camera or many devices using bandwidth, your camera may have connection issues because of
network traffic.
A good way to test this is to temporarily disconnect your devices and see what happens:
