50
51
No re
-
sponses
when
strip is
inserted
into the
meter.
Maybe:
1. Battery is
dead.
2. Wrong
strip was
inserted.
3. Meter is
defective.
You have to:
1. Replace battery.
2. Insert the test strip
correctly.
3. Contact customer
support at 1-855-692-
3511 for help.
No re-
sponses
when
blood
sample is
applied
to the
strip.
Maybe:
1. Blood
sample is
not suf
ficient.
-
2. Meter is
defective.
You have to:
1. Repeat test with suf
ficient sample.
-
2. Perform Meter Check
by inserting check strip.
Error message:
Err1. Data communi-
cation module is
malfunction
Err2. Failure to con -
nect to Base
Station
Err5. Failure to con-
nect to the
Sever
Err6. TCP/IP data
transmission
failure
Err1. The meter might
be damaged.
Contact custom-
er support at
1-855-692-3511
for help.
Err2. Antenna or SIM
Card might be
damaged. Con-
tact customer
support at 1-855-
692-3511 for
help.
Err5, 6. Move to an
area of better
reception and
try again.