Page 10
Troubleshooting
Problem
Possible Causes
Action Required
Mixer will not run.
Timer is not engaged.
Turn timer on by pressing 1Bag (40
seconds) or 2 Bags (55 seconds)
Bowl not raised into position.
Raise bowl and lock into position.
Power not connected properly.
Check all power connections. Plug into
a live socket. (
Do not use extension
cord!)
Test socket with another item.
Building circuit breaker is off.
Check breaker box.
Internal overload tripped.
Press the stop button, then press the
reset button.
Mixer stops during mixing.
Internal overload tripped.
Press the stop button then press reset
button.
Mixer is noisy.
Mixer is not installed on level surface.
Adjust surface or relocate mixer.
Agitator not fitted properly.
Ensure bowl is seated into bowl cradle
correctly and bowl clamps locked into
place.
Overloading bowl.
This mixer uses a precalculated mixing
batch amount set by the purchasing
establishment or the corporate
owner(s)/operators. Reduce batch size.
Mixing time is too long.
Timer defective
Call for service.
Bowl raise sticking or not
operational
Lack of lubrication and/or cleaning of
bowl slides
Hand wash using mild soap and water;
dry, and lubricate bowl slides with
mineral oil or food quality grease. If still
sticking, a technician must clean bowl
raise mechanism.
Agitators touching
bottom or sides of
bowl.
Defective or dented bowl.
Remove dents or replace bowl.
Defective agitator.
Replace agitator.
Broken Dough Hook
Batch size too large for mixer.
Verify and reduce batch size. Replace
dough hook.
Ingredients too cold or too large.
Wait for ingredients to reach room
temperature before mixing. Replace
dough hook.
Discoloration of mixed product. Bowl has not been thoroughly cleaned. Clean the bowl again using a scrubber
pad product and applying pressure
(refer to page 9)
Agitators won’t go onto the
planetary shaft easily.
Lack of lubrication and/or cleaning of
planetary shaft.
Wipe planetary shaft with a clean, damp
cloth and lubricate the shaft with
mineral oil or food quality grease.
If problems persist and the assigned solution does not remedy the issue, please call our Service Department
at 866-260-0522.