SWG-125 Rev. G
June 2013
Globe
i
Fusion
®
User Guide for
i
500,
i
250,
i
S Rev. G
3-20
3.8.3
Access to Screens and Systems
Symptom
Problem
Corrective Action
There is no response
when you press a feature
key.
The phone is not in an
active
state.
Do one of the following:
Press the keys more slowly.
Check with your system
administrator to see if the key has
been mapped to a different function
or is disabled.
Place a call to the phone to check
that inbound call display and ringing
is normal. If successful, try to press
feature keys within the call to access
the Main Menu, for example.
To confirm that the line is active,
press the
Menu
key and then select
Status | Lines | Line Information
.
From the Line Information page,
verify your phone line is registered.
The screen shows
Network Link is Down
.
The LAN cable is not
properly connected.
Do one of the following:
Check termination at the switch or
hub (furthest end of the cable from
the phone).
Check that the switch or hub is
operational (flashing link/status
lights) or contact your system
administrator.
Check if the LAN port is active or
inactive. Press the Menu key and
select Status | Network | Ethernet.
From the Ethernet page, scroll to
the LAN port field and verify it is
active.
To attempt re-registration to the call
server, reboot your phone. Contact
your system administrator.
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