27
STANDARD BASIC LIMITED WARRANTY
ON RESIDENTIAL GAS WATER HEATERS
THIS W
ARRANTY IS V
ALID FOR U
.S
. INST
ALLA
TIONS ONL
Y
THIS W
ARRANTY IS V
ALID FOR U
.S
. INST
ALLA
TIONS ONL
Y
GENERAL
The manufacturer warrants that, subject to verification of a war-
ranty claim within the warranty period as described below, it will
take the necessary corrective action to either repair or replace a
water heater or component part which is determined to be defec-
tive in material or workmanship subject to the terms and condi-
tions outlined in this document. Further, any replacement water
heater or component part supplied under warranty will carry only
the unexpired portion of the original water heater’s warranty.
The number of replacement water heaters is limited to one (1)
per original unit purchased. If due to some extremely unusual
circumstance, a replacement water heater or component part is
found by our inspection and testing department to be defective,
another heater or component part will be supplied to fulfill the
obligation of the warranty of the original heater.
THE INNER TANK
If the inner tank fails within SIX (6) years after the date of the
original installation, a replacement water heater will be provided
to the party from whom the unit was originally purchased. If the
water heater is installed in other than a single family dwelling, the
tank warranty is limited to ONE (1) year. If an exact replacement
is not available, the manufacturer reserves the right to furnish
a comparable model water heater; however, a surcharge will
be applied for any additional component(s) incorporated in the
replacement water heater. The warranty reply card must be com-
pleted and sent back to the manufacturer within forty-five (45)
days of the installation date. If said warranty card is not returned,
the date indicated on the model serial plate will prevail.
COMPONENT PARTS
If any component part is found to be defective within SIX (6)
years from the date of original installation, provided said defec-
tive part is an in-house factory made piece or an original factory
approved OEM piece, the manufacturer will furnish a replace-
ment part after the receipt and testing of the part claimed to be
defective.
THIS WARRANTY WILL NOT APPLY
1)
To defects or malfunctions resulting from failure to properly
install, operate or maintain the unit in accordance with the
printed instructions.
2)
If the installation does not conform to CSA and/or ETL
Standards as well as any applicable national or local building
codes.
3)
To any damage or failure caused by abuse, accident, fire,
floods, freezing or other acts of God.
4)
To any damage or failure caused by operating the heater
without an approved pressure and temperature relief valve
having been installed.
5)
To any damage or failure caused by operating the heater with
an empty or partially empty inner tank or sediment build-up
resulting in dry firing of the heating elements.
6)
To any damage or failure caused by utilizing the heater in
conjunction with any other energy saving device or other
source(s) of energy not approved by the manufacturer; or for
other than use with potable water without any additives such
as salt, chlorine or chemicals other than those added for the
purpose of rendering the water fit to drink.
7)
To any damage or failure caused by the removal of the
anode and/or by not assuring that there is a working anode
in the tank at all times. All anodes must be checked at least
once every two years and replaced, if necessary
8)
To any damages or failure caused by having affixed to the
heater any non-factory made or factory approved replace-
ment part(s) such as elements, controls, dip-tubes, relief
valves, etc.
9)
To any damage caused by not having the water heater
installed adjacent to a free flowing drain in the event of water
leakage.
10) If the heater is operated at water temperatures exceeding the
maximum setting of the operating and/or high limit control or
the heater is not supplied with potable water, free to circulate
at all times.
11)
If the heater has experienced the effect of thermal expansion
due to excessive pressure (exceeding 300PSI). The result of
excessive pressure usually reverses the bottom of the inner
tank and can occur with the addition of a pressure reducing
valve and/or a check valve in the municipal water supply
system in a single family dwelling.
12) If the heater is installed outside of the United States.
SERVICE LABOUR RESPONSIBILITY
This warranty does not cover any labour expense for service,
removal or re-installation of a replacement heater. All such
expenses are your responsibility.
SHIPPING COSTS
If a water heater or component part is deemed to be replaced,
the manufacturer will pay the transportation costs of the replace-
ment unit to a convenient authorized distributor or retailer as
selected by us. You must pay any local cartage including the
cost of returning the replaced item to the authorized distributor or
retailer from whom the replacement is coming from.
HOW TO MAKE A CLAIM
Any claim for warranty service should be made to your contrac-
tor, wholesaler or retailer from whom the water heater was pur-
chased. In turn, said contractor, wholesaler or retailer will contact
the manufacturer from whom they purchased the heater. If this
procedure cannot be followed, contact any other local contrac-
tor, wholesaler or retailer handling our water heaters. Also, for
warranty information you may call the manufacturer’s customer
service department at (514) 645-8893 or 1-800-363-9354, option
1. We suggest that prior to calling the factory, that you make sure
to have the model number and serial number that is to be found
on the outside casing of the heater. Proof of purchase showing
the date, name and place of the business from whom the water
heater was purchased is essential to settle any warranty claim
dispute over the length of the period of installation.
If an exact replacement is not available, a current model water
heater or component part with comparable operating features will
be provided by the manufacturer. If government regulations or
industry standards require the replacement model water heater
or component part to have features not found on the defective
model water heater or component part, you will be charged the
difference in price associated with these required features. If you
pay the difference in price for these required features, you will
receive a complete new Standard Basic Limited Warranty for the
replacement water heater.
MISCELLANEOUS
No one is authorized to make any other warranties on the manu-
facturer’s behalf. Any implied warranties of any nature offered
by a third party other than what is stated in this Standard Basic
Limited Warranty will not be honoured. No claims for incidental
or consequential damages (including damages from leakage)
will be accepted. If you do not return the warranty card, a proof
of purchase showing the name, date and location of the original
source of purchase is a necessity to process a warranty claim.
Failure to produce this documentation will result in the lesser or
the warranty periods being offered. In order to avoid any con-
fusion and/or disputes, we suggest that the warranty card be
completed and mailed back no later than forty-five (45) days
after installation.
