138
Get familiar with all the user’s guides provided with your computer,
as well as the manuals that come with the programs and devices
you purchased.
Your local computer store or book store sells a variety of self-help
books you can use to supplement the information in the manuals.
• If problem- solving is taking a long time, take a break.
If you have been fighting to solve a problem for a long time, you
are probably frustrated by now. Stand up and take a deep breath.
Often, you can find a new solution to a problem just by stepping
away from it for a few moments.
If You Need Further Assistance
If you have followed the recommendations in this chapter and
are still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for
help.
Before you call
Since some problems may be related to the operating system or
the program you are using, it is important to investigate other
sources of assistance first.
Try the following before contacting :
• Check Windows update via internet for drivers, softwave
update,....etc.
• Review the troubleshooting information in your Microsoft
®
Windows
®
98 Second Edition or Millennium Edition or Windows
®
2000 or Windows
®
XP documentation.
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