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Appendix E — Warranty information and return
Damaged
shipments
In case of shipping damage, it is the Buyer’s responsibility to file a
claim. The customer should inspect the shipping container upon
receiving and note any evidence of damage on the freight receipt. If
concealed damage is found after opening the container, the
customer should file a claim with the carrier at once. The customer
must retain the shipping container and all materials.
Repaired
equipment
All repairs are warranted for 90 days. Only the repairs and compo-
nents replaced as part of these repairs are covered by this warranty.
Other repairs or defective parts are covered by the original
warranty if applicable.
The aforementioned provisions are do not extend the original
warranty period of any article which has been either repaired or
replaced by the Seller.
Instrument return procedure
All GE General Eastern instruments are fully tested and calibrated
prior to shipment. Should a problem with the operation of the
equipment arise, follow the procedure below:
1. Contact the factory to discuss the problem. In countries other
than the U.S., the local agent can also be contacted. Some-
times a problem can be resolved by a change in operating pro-
cedure or an adjustment to the equipment.
2. If the equipment must be returned to the factory, obtain a
return authorization number from GE General Eastern, and
reference the number on the return shipping papers. A writ-
ten description of the problem should also be included with
the instrument.
3. If equipment is not covered by GE General Eastern’s Warranty
Policy, a purchase order should be submitted with the equip-
ment returned. The order should cover one of the following:
• Open order, authorizing repair of equipment to meet pub-
lished specs. Repair costs will be billed on actual basis, but
will not exceed 50% of the replacement cost without prior
customer approval.