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Surface units will not
maintain a rolling boil or
cooking is not fast enough
Improper cookware being used.
surface unit selected.
Surface units do not work
properly
A fuse in your home may be
blown or the circuit breaker
tripped.
• Replace the fuse or reset the circuit breaker.
Cooktop controls improperly
set.
• Check to see the correct control is set for the surface unit you
are using.
Scratches (may appear as
cracks) on cooktop glass
surface
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop.
Cookware has been slid across
the cooktop surface.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned
before next use.
• See the
Cleaning the glass cooktop section.
Hot surface on a model with a
light-colored glass cooktop.
• This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
• See the Glass sur
face―potential for permanent damage
section in the Cleaning the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the
cooktop.
of surface units
Surface indicator lights turn
on, but surface units do not
work
Improper cookware being used.
The self-clean cycle has been
set.
• During a self-clean cycle, the surface units will not work
Press the OFF pad to stop the self-clean cycle or wait until
units. See the About the radiant surface units section..
Surface unit stops glowing
when turned to a lower
setting
This is normal. The unit is still
on and hot.
Safety Inst
ructions
Ca
re and Cleaning
Consumer
Suppo
rt
Operating Inst
ructions
Troubleshooting Tips
Radiant Cooktops
Problem
Possible Causes
Troubleshooting Tips
Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
What To Do
Before you call for service...