Error Reporting,
Troubleshooting and Support
For technical support and troubleshooting tips please visit our support
library online at
http://www.G-HUB.com/support/
. If you are unable to
solve your issue using our online support, email G-HUB support at
with your contact information and a description
of the problem, and a support representative will call you within one
business day.
For error reporting, please email a full description of the error to
.
Warranty Information
(a) G-HUB warrants that G-HUB-branded products will be free from defects in materials
and workmanship for a period of one (1) year from the date of delivery with respect to hard-
ware and will materially conform to their published specifications for a period of one (1) year
with respect to software. G-HUB may resell sensors manufactured by other entities and are
subject to their individual warranties; G-HUB will not enhance or extend those warranties.
G-HUB does not warrant that the software or any portion thereof is error free. G-HUB will
have no warranty obligation with respect to Products subjected to abuse, misuse, negli-
gence or accident. If any software or firmware incorporated in any Product fails to conform
to the warranty set forth in this Section, G-HUB shall provide a bug fix or software patch
correcting such non-conformance within a reasonable period after G-HUB receives from
Customer (i) notice of such non-conformance, and (ii) sufficient information regarding such
non-conformance so as to permit G-HUB to create such bug fix or software patch. If any
hardware component of any Product fails to conform to the warranty in this Section, G-HUB
shall, at its option, refund the purchase price less any discounts, or repair or replace non-
conforming Products with conforming Products or Products having substantially identical
form, fit, and function and deliver the repaired or replacement Product to a carrier for land
shipment to customer within a reasonable period after G-HUB receives from Customer (i)
notice of such non-conformance, and (ii) the non-conforming Product provided; however,
if, in its opinion, G-HUB cannot repair or replace on commercially reasonable terms it
may choose to refund the purchase price. Repair parts and replacement products may be
reconditioned or new. All replacement products and parts become the property of G-HUB.
Repaired or replacement products shall be subject to the warranty, if any remains, originally
applicable to the product repaired or replaced. Customer must obtain from G-HUB a Return
Material Authorization Number (RMA) prior to returning any Products to G-HUB. Products
returned under this Warranty must be unmodified.
Customer may return all Products for repair or replacement due to defects in original mate-
rials and workmanship if G-HUB is notified within ninety (90) days of customer’s receipt of
the product. G-HUB reserves the right to repair or replace products at its own and complete
discretion. Customer must obtain from G-HUB a Return Material Authorization Number
(RMA) prior to returning any products to G-HUB. Products returned under this Warranty
must be unmodified and in original packaging. G-HUB reserves the right to refuse warranty
repairs or replacements for any products that are damaged or not in original form. For
products outside the ninety-day warranty period repair services are available at G-HUB at
standard labor rates for a period of one year from the Customer’s original date of receipt.
(b) As a condition to G-HUB’s obligations under the immediately preceding paragraphs,
Customer shall return Products to be examined and replaced to G-HUB’s facilities, in ship-
ping cartons which clearly display a valid RMA number provided by G-HUB. Customer ac-
knowledges that replacement products may be repaired, refurbished or tested and found to
be complying. Customer shall bear the risk of loss for such return shipment and shall bear
all shipping costs. G-HUB shall deliver replacements for Products determined by G-HUB
to be properly returned, shall bear the risk of loss and such costs of shipment of repaired
products or replacements, and shall credit Customer’s reasonable costs of shipping such
returned Products against future purchases.
(c) G-HUB’s sole obligation under the warranty described or set forth here shall be to repair
or replace non-conforming products as set forth in the immediately preceding paragraph,
or to refund the documented purchase price for non-conforming Products to Customer. G-
HUB’s warranty obligations shall run solely to Customer, and G-HUB shall have no obliga-
tion to customers of Customer or other users of the Products.
Limitation of Warranty and Remedies.
THE WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY APPLICABLE TO
PRODUCTS PURCHASED BY CUSTOMER. ALL OTHER WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY
DISCLAIMED. G-HUB’S LIABIITY WHETHER IN CONTRACT, IN TORT, UNDER ANY
WARRANTY, IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE PURCHASE
PRICE PAID BY CUSTOMER FOR THE PRODUCT. UNDER NO CIRCUMSTANCES
SHALL G-HUB BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAM-
AGES. THE PRICE STATED FOR THE PRODUCTS IS A CONSIDERATION IN LIMITING
G-HUB’S LIABILITY. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THIS
AGREEMENT MAY BE BROUGHT BY CUSTOMER MORE THAN ONE YEAR AFTER
THE CAUSE OF ACTION HAS ACCRUED.
IN ADDITION TO THE WARRANTIES DISCLAIMED ABOVE, G-HUB SPECIFICALLY DIS-
CLAIMS ANY AND ALL LIABILITY AND WARRANTIES, IMPLIED OR EXPRESSED, FOR
USES REQUIRING FAIL-SAFE PERFORMANCE IN WHICH FAILURE OF A PRODUCT
COULD LEAD TO DEATH, SERIOUS PERSONAL INJURY, OR SEVERE PHYSICAL OR
ENVIRONMENTAL DAMAGE SUCH AS, BUT NOT LIMITED TO, LIFE SUPPORT OR
MEDICAL DEVICES OR NUCLEAR APPLICATIONS. PRODUCTS ARE NOT DESIGNED
FOR AND SHOULD NOT BE USED IN ANY OF THESE APPLICATIONS.
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