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Troubleshooting

This chapter provides some solutions to common computer problems. Use the
information to troubleshoot and correct typical hardware and software issues.

This chapter also includes information about:

■

Telephone support

■

Automated troubleshooting systems

■

Tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting
Help” on page 35 for more information about how to get help.

Help and

Support

For more information on troubleshooting, click

Start

, then

select

Help and Support

or

Help

.

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Содержание Solo 5350

Страница 1: ...Switching user accounts in Windows XP 21 Status indicators 23 Using the keyboard 24 Keys 25 System key combinations 26 Using the EZ Pad touchpad 28 Using the touchpad 29 Connecting the modem 31 Connecting to an Ethernet network 32 Broadband Internet connections 32 Installing a printer scanner or other peripheral device 33 3 Getting Help 35 HelpSpot 36 HelpSpot Videos 38 Online help 39 Gateway Web ...

Страница 2: ...p an Internet account 65 Accessing your Internet account 66 Using the World Wide Web 67 Connecting to a Web site 68 Downloading files 69 Using e mail 70 Sending e mail 70 Checking your e mail 71 6 Using Multimedia 73 Using diskettes 74 Using the CD DVD drive 75 Inserting a CD or DVD 75 Adjusting the volume in Windows XP 76 Adjusting the volume in Windows 2000 and Windows 98 80 Listening to CDs in ...

Страница 3: ...ng battery power 112 Using alternate power sources 112 Changing power modes 113 Changing power settings 114 Changing the power scheme 114 Changing alarm options 116 Changing advanced power management settings 117 Using Hibernate mode 118 Changing SpeedStep settings 119 9 Travel Tips 121 Modem 122 Radio frequency wireless connections 122 Files 123 Security 123 Power 124 10 Customizing Your Notebook...

Страница 4: ...ion 165 Installing a PCI card in the docking station 167 13 Networking Your Notebook 171 The benefits of using a network 172 Sharing a single Internet connection 172 Sharing drives 172 Sharing peripheral devices 173 Streaming audio and video files 173 Playing multi player games 173 Example network 174 Selecting a network connection 175 Wired connections 175 Wireless Connections 176 Assessing your ...

Страница 5: ...rive space 233 Checking hard drive space 233 Using Disk Cleanup 234 Checking the hard drive for errors 235 Defragmenting the hard drive 237 Backing up files 239 Using the Scheduled Task Wizard 240 Cleaning your computer 241 Cleaning the exterior 241 Cleaning the keyboard 242 Cleaning the screen 242 Cleaning the mouse 242 16 Restoring Software 245 Reinstalling device drivers 245 Reinstalling device...

Страница 6: ... 265 Mouse 270 Networks 270 Passwords 271 PC Cards 271 Power 271 Printer 272 ScanDisk 274 Sound 274 Touchpad 274 Video 275 Telephone support 276 Before calling Gateway Technical Support 276 Telephone numbers 277 Tutoring and training 278 Self help 278 Tutoring 278 Training 279 A Safety Regulatory and Legal Information 281 Index 299 ...

Страница 7: ...1 1 www gateway com Checking Out Your Gateway Solo 5350 Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Страница 8: ... off LED flashing green the notebook is preparing the bay module for swapping LED orange the notebook has encountered an error with the bay module For more information see Changing bay modules on page 142 Power indicator Lights up when the notebook is turned on and shows notebook power status Steady green light indicates that power is on and the notebook is in operation Flashing green light indica...

Страница 9: ...e battery is fully charged and AC power is connected Orange light indicates that the battery is charging Red light indicates that the battery is low No light indicates that the system is running on the battery because the AC adapter is either not connected or is not providing power Component Icon Description ...

Страница 10: ...ck Plug external speakers or headphones into this jack Microphone jack Plug a microphone into this jack While the external microphone is connected the built in microphone is disabled Modem jack Plug a modem cable into this jack For more information see Connecting the modem on page 31 PC Card slots Insert Type I II or III PC Cards into these slots For more information see Adding PC Cards on page 14...

Страница 11: ...escription Module bay Use this bay for a second battery or a CD CD RW DVD diskette LS 120 or second hard drive For more information see Changing bay modules on page 142 Eject button Press the eject button to open the module tray Module bay Eject button ...

Страница 12: ... such as a printer into this port TV out jack Plug one end of a standard RCA cable into this jack and the other end of the cable into the jack on a TV or VCR so that you can view your computer screen on a TV For more information see Viewing the display on a television on page 96 Docking port Connect an optional port replicator or docking station to this port Warning Power is passed through this co...

Страница 13: ... USB ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive scanner or camera into these port Serial port Plug a serial device such as a digital camera into this port Power connector Plug the AC power adapter cable into this connector Component Icon Description ...

Страница 14: ...ge 142 Module bay latch Slide to release the module Battery latch Slide to release the battery Main battery bay Insert the main battery into this bay For more information see Changing batteries on page 109 Battery meter Press the white button to get the main battery charge level For more information see Monitoring the battery charge on page 106 Module bay Module bay latch Battery latch Main batter...

Страница 15: ...hard drive on page 150 Memory bay Install as many as two SO DIMM memory modules into the slots in this bay For more information see Installing memory on page 146 System label Includes the product model number and serial number For more information see Identifying your model on page 12 Component Icon Description ...

Страница 16: ... power settings on page 114 Status indicators See Status indicators on page 23 for more information Keyboard See Using the keyboard on page 24 for more information Microphone Record audio through this microphone The built in microphone is disabled while an external microphone is connected Touchpad See Using the EZ Pad touchpad on page 28 for more information Status indicators Keyboard Touchpad Mic...

Страница 17: ...802 11b also known as wireless Ethernet or WiFi communication devices are examples of devices that provide wireless communication Important If your system came equipped with an internal radio frequency wireless device see Safety Regulatory and Legal Information on page 281 for general wireless regulatory and safety guidelines To find out if your system has an internal wireless device check the lab...

Страница 18: ... your computer contains information that identifies your notebook model Gateway Technical Support will need this information if you call for assistance Important The label shown below is for informational purposes only Label information varies by model Gateway part number Gateway model number Gateway serial number ...

Страница 19: ... or supplies Docking stations and port replicators Although you can attach external devices directly to your notebook a docking station or port replicator lets you make all of those connections at once When you travel with your notebook you merely disconnect from the docking station or port replicator instead of unplugging all the external devices A docking station or port replicator also provides...

Страница 20: ...ck and white Inkjet printers and cartridges are relatively inexpensive but usually they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but usually they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large ...

Страница 21: ...ut your Gateway notebook Read this chapter to find out How to connect the AC power adapter How to start and turn off your notebook How to use the keyboard How to use the EZ Pad touchpad How to connect the modem How to connect to an Ethernet network How to install peripheral devices ...

Страница 22: ...t the power cord to the AC adapter Important If the battery is not fully charged before you use your notebook on battery power for the first time the battery life may be much shorter than you expect If the battery life seems short even after being charged for 24 hours the battery may need to be recalibrated For more information see Recalibrating the battery on page 108 Warning Replace the power co...

Страница 23: ...ing your notebook for the first time turn the notebook off and leave the notebook connected to AC power for at least 24 hours 5 If the battery meters do not show a full charge after 24 hours contact Gateway Technical Support at www gateway com support contact Warning Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or user serviceable parts inside The AC adapter ...

Страница 24: ... connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an anten...

Страница 25: ...e For instructions on changing the power button mode see Changing power settings on page 114 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer Waking up your notebook When you have not used your notebook for several minutes it enters a power saving mode called Standby While in Standby the power indicator flashes If your notebook is in ...

Страница 26: ...Computer then click Turn Off OR In Windows 2000 or Windows 98 click Start then select Shut Down In the Shut Down Windows dialog box select Shut Down then click OK If for some reason you cannot use the Turn Off Computer or Shut Down option in Windows to shut down your notebook press and hold the power button for about five seconds then release ...

Страница 27: ...dd delete or modify existing user accounts You can also switch change user accounts without turning off your notebook To add delete or modify user accounts in Windows XP 1 Click Start select Control Panel then double click User Accounts The User Accounts window opens 2 Follow the on screen prompts to add delete or modify a user account Help and Support For more information about adding deleting an...

Страница 28: ...t then select Log Off The Log Off Windows dialog box opens 2 Click Switch User to switch between your user accounts The Windows logon screen opens 3 Select the user account that you want to activate When you switch between users any programs that were running for the previous user continue to run ...

Страница 29: ...en the CD DVD drive or LS 120 drive is in use Diskette drive Turns on when the standard 1 44 MB diskette drive is in use Caps Lock Turns on when Caps Lock is activated Pad Lock Turns on when the embedded numeric keypad is activated Scroll Lock Turns on when Scroll Lock is activated A 1 Hard drive Optical disc drive Diskette drive Caps lock Pad lock Scroll lock 1 ...

Страница 30: ...ys have been assigned alternate functions The alternate function is printed on the key in green text You can attach an external keyboard to the notebook using a USB or PS 2 port You do not need to shut down the notebook to connect a keyboard Function keys System keys Volume keys Navigation keys Numeric keypad Arrow keys Brightness controls Windows key FN key Application key ...

Страница 31: ...f a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a green colored system key such as STANDBY PAUSE or STATUS to perform a specific action Windows key Press to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run u...

Страница 32: ... on the notebook port replicator or docking station Enter Standby mode Press the power button to leave Standby mode Turn on wireless Ethernet Press this key combination again to turn off wireless Ethernet Turn on Pad Lock so you can use the numeric keypad Press this key combination again to turn off Pad Lock The Pad Lock status indicator appears while this function is turned on Pause the text scro...

Страница 33: ...sing the keyboard www gateway com Decrease the brightness of the display Mute the sound Press the key combination again to restore the sound Increase volume Decrease volume Press FN and this function key To ...

Страница 34: ...Z Pad touchpad The EZ Pad touchpad consists of a touchpad a rocker switch and two buttons When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction Touchpad Left touchpad button Right touchpad button Rocker switch ...

Страница 35: ...ur finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over the object Press the left button below the touchpad once This action is called clicking Start a program or open a file or folder Position the pointer over the ob...

Страница 36: ... an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release the button to drop the object where you want it To Do this ...

Страница 37: ...ilt in 56K modem To connect the modem 1 Insert one end of the modem cable into the modem jack on the left side of the notebook 2 Insert the other end of the modem cable into a telephone wall jack The modem will not work with digital or PBX telephone lines 3 Start your notebook then start your communications software ...

Страница 38: ... into a network wall jack Ask your network administrator to help you select the correct network jack Your notebook is now physically connected to the network Your network administrator can help you log on to your network Broadband Internet connections You can use your computer s Ethernet jack for more than just networking Many broadband Internet connections such as cable modems and DSL modems conn...

Страница 39: ... about port locations see Checking Out Your Gateway Solo 5350 on page 1 USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use a USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnec...

Страница 40: ...34 Chapter 2 Getting Started www gateway com ...

Страница 41: ...out additional information resources available to help you use your computer including HelpSpot Online help Gateway Web site Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Страница 42: ...t Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start HelpSpot Click Start then select Help and Support HelpSpot opens If this is the first time you have started HelpSpot on your computer you may experience a brief wait while HelpSpot builds the help database then HelpSpot will display an introductory video ...

Страница 43: ...y com You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer your mouse and other topics click the Getting Started link on the HelpSpot main page ...

Страница 44: ...HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks To play a HelpSpot video To watch a video in HelpSpot click Video Tutorials on the HelpSpot home page then click a video title The video plays ...

Страница 45: ...earn how to perform a task while you are using the program Most online help information can be accessed by selecting a topic from a Help menu or by clicking a Help button You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help ...

Страница 46: ...p you use your computer Visit the Gateway Web site at www gateway com for Technical documentation and product manuals Technical tips and support including online chat services Hardware drivers Order status Frequently asked questions FAQs For more information about connecting to the Internet see Using the Internet on page 63 ...

Страница 47: ...Read this chapter to get basic information on how to Work on the Windows desktop Manage files and folders Work with documents Use shortcuts Help and Support For more information on Windows click Start then select Help and Support or Help ...

Страница 48: ...tarts the first screen you see is the Windows desktop The desktop is like the top of a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from the example shown below depending on how your computer is set up ...

Страница 49: ... Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities Click the Start button then open a file or program by clicking selecting an item on the menu that opens The Recycle Bin is where files folders and programs that you discarded are stored You must empty the Recyc...

Страница 50: ...Start menu 1 Click the Start button on the lower left of the Windows desktop The Start menu opens showing you the first level of menu items 2 To see all programs and files in the Start menu click All Programs When you move the mouse pointer over any menu item that has an arrow next to it another menu or submenu opens and reveals related files programs or commands 3 Click a file or program to open ...

Страница 51: ...ems When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after double clicking the Local Disk C icon in the My Computer window Minimize Maximize Close Title bar Menu bar ...

Страница 52: ...t shows the window title Clicking the minimize button reduces the active window to a button on the taskbar Clicking the program button on the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire screen Clicking the maximize button again restores the window to its former size Clicking the close button closes the active window or program Selecting a...

Страница 53: ...row away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usually Local Disk C for the hard drive and 3 Floppy A for the diskette drive You may also have more drives such as a CD DVD drive To view the drives on your computer In Windows XP click Start then select My...

Страница 54: ...rs Folders are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your computer In fact all information on a computer is stored in files To create a folder 1 In Windows XP click Start then select My Computer from the Start menu OR In Windows 2000 or Windows 98 double click the My Co...

Страница 55: ...hen when you decide what folder you want the copy to go in the destination folder you paste it there When you cut and paste a file or folder you remove the file or folder from its location and place the file or folder on the Windows clipboard When you decide where you want the file or folder to go you paste it there To copy a file or folder to another folder 1 Right click press the right mouse but...

Страница 56: ... and is removed from its old location Deleting files and folders When you throw away paper files and folders you take them from the file cabinet and put them in a trash can Eventually the trash can is emptied In Windows you throw away files and folders by first moving them to Windows trash can called the Recycle Bin where they remain until you decide to empty the bin You can recover any file in th...

Страница 57: ...iple files and folders see Shortcuts on page 62 3 Select File then Restore Windows returns the deleted files or folders to their original locations To empty the Recycle Bin 1 Double click the Recycle Bin icon on the desktop The Recycle Bin window opens 2 Select File then Empty Recycle Bin Windows asks you if you are sure that you want to empty the bin 3 Click Yes Windows permanently deletes all fi...

Страница 58: ...than a file cabinet in fact So you usually will have to search through levels of folders to find the file or folder that you need This is called browsing To browse for a file 1 In Windows XP click Start then select My Computer OR In Windows 2000 or Windows 98 double click the My Computer icon on the desktop 2 Double click the drive or folder that you think contains the file or folder that you want...

Страница 59: ...e you can use the Search utility in Windows XP or Windows 2000 or the Find utility in Windows 98 to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was created or modified You can also combine search criteria to refine searches Files and folders found using these utilities can be opened copied cut renamed or deleted dire...

Страница 60: ...folders OR In Windows 2000 click Start then select Search then For Files or Folders The search window opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of the name Search will list all files and folders of that name If you type part of the name Search will list all of the file and folde...

Страница 61: ...searched for 4 Open a file folder or program by double clicking the name in the list Using advanced search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or modified Size of the file Type of file such as a program or a text document ...

Страница 62: ...ders The Find All Files dialog box opens 2 If you want to search by file or folder name click the Name Location tab then type in all or part of the file or folder name in the Named text box If you type all of the name Find will list all files and folders of that name If you type part of the name Find will list all of the file and folder names containing the letters you typed ...

Страница 63: ...ame in the list Using advanced search options You can find files meeting more criteria than file name You can narrow your search by clicking the Date or Advanced tabs and selecting the options that you want Date searches for files that were created or modified on a specific date or during a specific period Size searches for files of a specific size Type searches for files of a specific type such a...

Страница 64: ...oft Word Though these examples use Microsoft Word similar procedures apply to other programs such as Microsoft Excel Microsoft Works and Microsoft Publisher For more information about using a program select Help on the menu bar Creating a new document To create a new document 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File t...

Страница 65: ...ocument Use the menus and toolbar buttons at the top of the window to format the document Saving a document After you create a document you need to save it if you want to use it later To save a document in Microsoft Word 1 Select File then Save The Save As dialog box opens 2 Select the folder in which you plan to save the file from the Save in list Help and Support For more information on saving a...

Страница 66: ... open it Open the document in the program it was created in To open a document in Microsoft Word 1 Click Start then select All Programs then Microsoft Word Microsoft Word starts and a blank document opens 2 Select File then Open Help and Support For more information on opening a document click Start then select Help and Support or Help File folder File name ...

Страница 67: ...or more information about installing or using your printer refer to the printer documentation To print a document in Microsoft Word 1 Make sure that the printer is turned on and loaded with paper 2 Start Microsoft Word and open a document 3 Select File then Print The Print dialog box opens 4 Select the print options then click OK The document prints Help and Support For more information on printin...

Страница 68: ... object then press CTRL V Select multiple items in a list or in a window Click the first item press and hold down the CTRL key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Permanently delete a file or folder Click the file or folder then press SHIFT D...

Страница 69: ...the Internet This chapter provides information about the Internet and the World Wide Web and tells you how to set up the America Online Internet service so that you can send and receive e mail and access other Internet resources ...

Страница 70: ... device that connects your computer using a telephone DSL or cable line to other computers or servers An Internet Service Provider a company that provides access to the Internet through an ISP server When you connect to an ISP the ISP server lets you access the Internet and your e mail messages A Web browser a program that displays information from the World Wide Web An e mail program a program th...

Страница 71: ...an existing account to this computer contact the ISP directly If you set up an account with America Online an Internet e mail address is created for you After completing the setup you are ready to access the Internet To set up an Internet account with America Online 1 Select Start then select All Programs then America Online 2 Follow the on screen instructions After setting up your account you can...

Страница 72: ...t the Web and the Web browser see Using the World Wide Web on page 67 To disconnect from your America Online Internet account Click X in the top right corner of the America Online program Your computer disconnects from the Internet If you are using a service other than America Online check with your ISP for the correct procedure for disconnecting Help and Support For more information on accessing ...

Страница 73: ... your new computer Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites to shop track investments read the news download programs and much more You can explore a Web site or visit other Web sites by clicking areas on the Web page called links or hyperlinks A link may be colored or underlined text a pict...

Страница 74: ...n the browser address bar for example www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your computer and displays the page on the site that you requested Sometimes Web pages display slowly The speed that a Web page displays on your screen depends on ...

Страница 75: ...a Web page to navigate to the Web site containing the file that you want to download 3 Create or locate the folder where you want to store the file on your computer 4 Click the link on the Web page for the file that you want to download 5 Follow the on screen instructions for saving the file in the folder that you created A copy of the file is downloaded to your computer The time that it takes to ...

Страница 76: ... Internet Service Provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e mail address that is similar to this one Sending e mail To send e mail using America Online 1 Connect to your America Online account 2 Click Write 3 Type the e mail address of the recipien...

Страница 77: ... specified Checking your e mail To check your e mail using America Online 1 Connect to your America Online account 2 Click Read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For more information on checking your e mail click Start then select Help and Support or Help ...

Страница 78: ...72 Chapter 5 Using the Internet www gateway com ...

Страница 79: ...des information on using the multimedia capabilities of your notebook Read this chapter to learn how to Use the diskette drive Use the CD DVD drive Play CDs and DVDs Record and play audio files Use Media Player Use MusicMatch View the display on a television ...

Страница 80: ...ing up 2 To access a file on the diskette in Windows XP click Start then select My Computer then the drive letter then double click the file OR To access a file on the diskette in Windows 2000 or Windows 98 double click the My Computer icon the drive letter then the file 3 To remove the diskette make sure the drive activity indicator or diskette drive indicator see Status indicators on page 23 is ...

Страница 81: ...a CD or DVD 1 Press the eject button on the CD DVD drive After the disc tray opens slightly pull the tray completely open 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single sided disc in the tray make sure that the label side is facing up If the disc has two pl...

Страница 82: ...me of specific sound devices in your computer To adjust the overall volume level using hardware controls On the keyboard press the volume system key combination FN or FN to change the volume or press the mute system key combination FN to turn off all sound Help and Support For more information on adjusting volume click Start then select Help and Support ...

Страница 83: ...rt then select Control Panel The Control Panel window opens 2 Select Sounds Speech and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens 4 On the Volume tab drag the Device Volume slider to change the volume or click to select the Mute check box then click OK ...

Страница 84: ...ch and Audio Devices 3 Select Adjust the system volume The Sounds and Audio Devices Properties dialog box opens 4 On the Volume tab click Advanced in the Device volume area The Master Volume dialog box opens If the device you want to adjust does not appear in the Master Volume dialog box select Options Properties select the audio device you want to adjust then click OK ...

Страница 85: ...5 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Master Volume dialog box 6 Click X in the top right corner of the Master Volume dialog box ...

Страница 86: ...and the volume of specific sound devices in your computer To adjust overall volume level On the keyboard press the volume system key combination FN or FN to change the volume or press the mute system key combination FN to turn off all sound OR Click the speaker icon on the taskbar then drag the slider to change the volume or click to select the Mute check box ...

Страница 87: ...ialog box opens If the device you want to adjust does not appear in the Volume Control dialog box select Options Properties select the audio device you want to adjust then click OK 2 Drag the volume level and balance sliders for the device you want to adjust then close the window For more information about the volume controls select Help in the Volume Control dialog box ...

Страница 88: ...ion about using the Windows Media Player select Help To play a CD 1 Insert a CD into the CD DVD drive 2 If a message asks you to chose a CD player select Windows Media Player The Windows Media Player opens 3 When the media player opens click play If you do not hear audio or you want to change the volume see Adjusting the volume in Windows XP on page 76 Play Stop Next Previous Mute Volume ...

Страница 89: ... plays If the CD Player does not open automatically when you insert the CD open it from the Start menu by clicking Start then selecting Programs Accessories Entertainment then CD Player When the CD Player opens click play If you do not hear audio or you want to change the volume see Adjusting the volume in Windows 2000 and Windows 98 on page 80 Play Pause Stop Previous Skip Forward Next Eject CD R...

Страница 90: ...tion of the jack To make an audio recording 1 Click Start then select All Programs Accessories Entertainment then Sound Recorder The Sound Recorder opens 2 Click record then speak into the microphone 3 When you finish recording click stop 4 Select File then Save As The Save As dialog box opens 5 Name the recording specify the path then click Save The recording is saved Help and Support For more in...

Страница 91: ... play an audio recording in Sound Recorder 1 Open the Sound Recorder 2 Select File then Open The Open dialog box opens 3 Select the file you want to play back then click Open 4 Play the file by clicking play then stop playing the file by clicking stop ...

Страница 92: ...re information about using the Windows Media Player select Help To play a file using the Windows Media Player 1 In Windows XP click Start then select All Programs then Windows Media Player OR In Windows 2000 or Windows 98 click Start then select Programs Accessories Entertainment then Windows Media Player The Windows Media Player opens 2 Select File then Open The Open dialog box opens Video file i...

Страница 93: ...er program For more information about playing DVDs select Help in the DVD player program If the CD DVD drive is not installed on your notebook see Changing bay modules on page 142 To play a DVD 1 Make sure that the speakers are turned on or headphones are plugged in and that the volume is turned up 2 Turn off your system screen saver and standby timers 3 Click Start then select All Programs DVD Pl...

Страница 94: ...les to build a music library Enter music track information Listen to Internet Radio For more information on using MusicMatch see its online Help Playing CDs You can use the MusicMatch program to play music CDs To play a music CD in Windows XP 1 Insert the music CD into the CD DVD drive on your computer The first time you insert a CD the Audio CD dialog box opens ...

Страница 95: ...racks appear in the playlist area The next time you insert an audio CD MusicMatch plays the CD automatically To play a music CD in Windows 2000 and Windows 98 1 Double click the musicmatch JUKEBOX icon on your desktop MusicMatch opens 2 Insert the music CD into the CD DVD drive on your computer then click the CD tab The names of the music tracks appear in the playlist area 3 Click play ...

Страница 96: ...ee the online help in MusicMatch MP3 MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension mp3 Ripping is the process of copying a music track from a music CD and storing it on your computer s hard drive To create rip MP3 files 1 Open MusicMatch by clicking Start then selecting All Prog...

Страница 97: ...o edit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then select Edit Track Tag s The Edit Track Tag dialog box opens 3 Enter information such as track title lead artist album and genre 4 Click OK The new track information is displayed in the MusicMatch playlist music library and recorder ...

Страница 98: ...e You can add music tracks to your music library by Creating MP3 files When you create MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music library Downloading files from the Internet When you are connected to the Internet MP3 files that you download ar...

Страница 99: ...sic library display settings To change the music library display settings 1 In MusicMatch select Options then Settings The Settings window opens 2 Click the Music Library tab 3 Select the categories that you want to display in the columns then click OK ...

Страница 100: ...teway com Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations To listen to an Internet radio station 1 Connect to the Internet then in MusicMatch click Radio Stations The Radio window opens ...

Страница 101: ... choose another Internet radio station by clicking Broadcast Stations then clicking Station Selector 3 Select a radio station then click Play MusicMatch connects to the station Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player See the MusicMatch online Help ...

Страница 102: ... 5 In Windows XP click Start then select Control Panel Click Appearance and Themes OR In Windows 2000 or Windows 98 click Start then select Settings then Control Panel 6 Click Double click the Display icon The Display Properties dialog box opens Important To turn on external video by default connect the television or other external video device before starting your notebook Important Audio is not ...

Страница 103: ...area setting to 640 480 with large text fonts for best viewing For more information on customizing screen settings see Adjusting the screen and desktop settings on page 126 9 Click the Advanced button The Default Monitor and Intel Graphics Controller dialog box opens 10 Click the Intel Graphics Technology tab ...

Страница 104: ...raphics Controller Properties dialog box opens 12 Click the TV button 13 Select the settings that apply to your television 14 Click Apply 15 Click OK Important If the TV symbol is grayed out the system has not detected a television Make sure that the television is turned on and connected correctly ...

Страница 105: ...ocessor or graphics program you can send it as a fax You can also receive faxes on your notebook This chapter shows you how to Set up a fax cover page Create and send a new fax Fax a document you created in another program Receive view and print a fax Help and Support For more information on using the fax functions in PhoneTools click Start then select Help and Support ...

Страница 106: ...ick Start then select All Programs PhoneTools then PhoneTools 2 Select Setup then select General Setup The General Setup dialog box opens 3 Click the Customize tab then type your personal information in the User boxes 4 Click the Fax tab then enter your name and fax number in the Fax identifier text box This identifier information is required by law You can enter up to 20 characters in the text bo...

Страница 107: ...e picture then click the clear button OR If you want to replace the PhoneTools logo with one of your own click the import button then select a picture for the logo The picture must be saved in a supported format BMP DGR GIF JPG PCX T31 or TIF and be small enough to fit in the logo box 8 Click OK Important Some fax machines cannot use special characters such as hyphens We suggest using spaces inste...

Страница 108: ...er 7 Sending and Receiving Faxes www gateway com Sending a fax To send a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools 2 Click Send Fax The Send Fax Wizard opens ...

Страница 109: ...d a message in the Message Text area you must select a cover page 6 If you want to attach a file make sure the file is not open then click browse select the file then click Open 7 Click Next then click Finish The Confirm Transmissions dialog box opens 8 Click Send PhoneTools dials the fax number and sends your fax Important If for any reason you receive a failed transmission message select Send th...

Страница 110: ...a fax 1 If PhoneTools is not open click Start then select All Programs PhoneTools then PhoneTools When PhoneTools is open it detects incoming faxes and stores them in the In Box 2 To view a fax click Fax Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax Important Your notebook cannot detect incoming faxes while in the Standby power saving mo...

Страница 111: ...power consumption to get the most use out of the battery This chapter shows you how to Check and recharge the battery Change batteries Recalibrate the battery Install a second battery Extend the life of the battery by conserving battery power and using alternate power sources Change power saving settings ...

Страница 112: ... icon to close the window Pressing FN STATUS to view the Status display which opens in the upper left corner of the screen The Status display shows the current power source the battery charge and the power management mode Pressing the battery meter button found on the bottom of the battery The battery meter lights indicate the percentage of battery charge remaining Waiting for a Low Battery warnin...

Страница 113: ...y charge indicator turns orange and the battery icon on the taskbar has a lightning bolt To externally recharge the secondary battery Plug the Gateway Solo 5350 AC power adapter into the secondary battery s power connection The battery begins charging and the battery charge indicator turns red When the battery is completely charged the battery charge indicator turns off and you can disconnect the ...

Страница 114: ...oon as it starts and you see a startup screen press F2 The BIOS Setup program opens 4 Open the Exit menu 5 Highlight Smart Battery Calibration then press ENTER You are prompted to start the recalibration program 6 After the battery has been fully discharged and the notebook has turned itself off re connect the AC adapter and fully recharge your battery Recharging may take several hours After the b...

Страница 115: ...attery release latch and lift the battery out of the bay 3 Place a charged battery into the bay and press down until it snaps into place Warning Danger of explosion if battery is incorrectly replaced Replace only with the Gateway Solo 5350 Li Ion battery Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn hazard if...

Страница 116: ...install a second battery 1 Close the notebook cover and turn your notebook over 2 Slide the bay module latch and pull the bay module straight out Warning Danger of explosion if battery is incorrectly replaced Replace only with the Gateway Solo 5350 Li Ion battery Discard used batteries according to the manufacturer s instructions The battery used in this device may present a fire or chemical burn ...

Страница 117: ...111 Changing batteries www gateway com 3 Firmly push the second battery straight into the bay until the latch clicks into place 4 Open your notebook and resume working ...

Страница 118: ...e 118 Using the CD DVD drive only when necessary CD DVD drives use a large amount of power Recharge the battery often take an extra battery and fully recharge the batteries before traveling For more information see Recharging the battery on page 107 and Changing batteries on page 109 Using alternate power sources To extend battery life use alternate power sources whenever possible If traveling int...

Страница 119: ...dby mode Always save your work before using Standby mode When in Standby your computer reduces or turns off the power to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost When in Hibernate mode your computer saves all memory information to the hard drive then turns the power completely off If your compute...

Страница 120: ... the monitor or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Alarms can alert you when the battery charge is low Advanced power settings let you assign different power saving modes to the power button and Standby key Changing the power scheme To change the power scheme 1 In Windows XP click Start then select Control Panel Cl...

Страница 121: ...wer Options or Power Management icon The Power Options Properties dialog box opens 3 Select a power scheme from the Power Scheme list OR Set the timers then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Save the changes by clicking OK ...

Страница 122: ...l Click Performance and Maintenance OR In Windows 2000 or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings then save the changes by clicking OK ...

Страница 123: ... Click Performance and Maintenance OR In Windows 2000 or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Select a power savings mode to be activated by the power button then save the changes by clicking OK ...

Страница 124: ...0 or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab 4 Select the Enable hibernation check box then click Apply Hibernate mode is now an option you can select on the Advanced tab and in the Turn Off Computer dialog box...

Страница 125: ...hut Down Hibernate then click OK Changing SpeedStep settings The processor installed in your notebook may use Intel SpeedStep technology to conserve battery power A SpeedStep equipped processor can change its operating speed according to the power source Your notebook s default settings operate the processor at full speed while connected to AC power and at reduced speed which uses less power while...

Страница 126: ...Maximum Performance To run the processor at reduced speed using less power regardless of the power source change the Plugged in setting to Battery Optimized Performance To turn off the SpeedStep technology control click Advanced select the Disable Intel SpeedStep technology control check box then click OK To remove the SpeedStep icon from the taskbar click Advanced select the Remove icon from task...

Страница 127: ...provides information on Using the modem Using your radio frequency wireless connections Transferring files Protecting your notebook from loss and theft Managing your notebook s power efficiently Tips Tricks To access the contents of this guide while you are traveling download an electronic copy from www gateway com support manlib ...

Страница 128: ...ountry has different restrictions on the use of wireless devices If your system is equipped with a wireless device when traveling between countries with your system check with the local Radio Approval authorities prior to your trip for any restrictions on the use of a wireless device in the destination country If your system came equipped with an internal embedded wireless device see Safety Regula...

Страница 129: ...s Be ready to claim your notebook as soon as it passes through the x ray machine in security checkpoints Write down your notebook model number and serial number available on the system label in case of theft or loss and keep the information in a safe place Also tape your business card or an address label to your notebook and accessories Whoever sits next to you or behind you can see your notebook ...

Страница 130: ... the instructions This is the password you need to enter at startup 6 Exit the BIOS Setup utility by opening the Exit menu then selecting Exit Saving Changes When you start your computer you are prompted to enter the user password you set in Step 5 Power To get the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient po...

Страница 131: ...mizing Your Notebook This chapter provides information about customizing your notebook by changing settings in Windows You can Change screen and display settings Change the background and screen saver Adjust the touchpad settings ...

Страница 132: ... appearance on your LCD For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you choose from several color depth settings for your LCD We recommend 16 bit High Color setting be used at all times If the color in your images seems false or jumpy especially after you have played a game o...

Страница 133: ...ndows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box opens 3 Click the Settings tab 4 Select a setting from the Color Quality or Colors list 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 or Windows 98 click OK then click OK again ...

Страница 134: ...play easier The higher the resolution the smaller individual components of the screen such as icons and menu bars appear To change the screen resolution 1 In Windows XP click Start then select Control Panel Click Appearance and Themes OR In Windows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box opens He...

Страница 135: ...ateway com 3 Click the Settings tab 4 Drag the Screen Resolution or Screen area slider to the size you prefer 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 or Windows 98 click OK then click OK again ...

Страница 136: ... as the desktop windows and dialog boxes You can select an existing scheme or create your own To select a color scheme in Windows XP 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Appearance tab 3 Select a scheme from the Color Scheme list then click OK Help and Support For more information on applying a color scheme click Start then select Help ...

Страница 137: ...he Display icon The Display Properties dialog box opens 3 Click the Appearance tab If you want to apply one of Windows color schemes go to Step 6 4 If you want to create a new scheme select various items from the Item list and change their settings 5 Click Save As type a name for the new scheme then click OK 6 Select a color scheme from the Scheme list An example of the scheme appears in the area ...

Страница 138: ...ows desktop background picture can be changed Windows provides several alternative backgrounds or you can use pictures that you have created or retrieved from other sources To change the desktop background in Windows XP 1 Click Start then select Control Panel Click Appearance and Themes 2 Click Display then click the Desktop tab Important In Windows 98 if Active Desktop is turned on and you have c...

Страница 139: ...not cover the entire screen and you did not choose to tile or stretch the image in Step 5 you can change the solid color behind the picture by selecting a color from the Color list 6 Click OK To change the background in Windows 2000 or Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Double click the Display icon The Display Properties dialog ...

Страница 140: ...nd picture from another location by clicking Browse 5 If you want the picture you chose to cover the entire screen select Tile from the Picture Display list 6 If the picture you chose does not cover the entire screen and you did not choose to tile the image in Step 5 you can change the solid color behind the picture by clicking Pattern selecting a pattern from the Pattern list then clicking OK 7 C...

Страница 141: ...m and many more are available from the Internet and as commercial products To select a screen saver 1 In Windows XP click Start then select Control Panel Click Appearance and Themes OR In Windows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Display icon The Display Properties dialog box opens Help and Support For more information on changing the s...

Страница 142: ...click Settings and then make your changes If the Settings button is not available you cannot customize the screen saver you selected 6 In Windows XP if you want to display the Welcome Login screen whenever you close the screen saver select the On resume display Welcome screen check box 7 If you want to change the time before the screen saver is activated click the up or down arrows next to the Wai...

Страница 143: ...ardware OR In Windows 2000 or Windows 98 click Start then select Settings then Control Panel 2 Click Double click the Mouse icon The Mouse Properties dialog box opens 3 Click one of the tabs to change your touchpad settings 4 To assign a function to the rocker switch click the Button Actions tab Select the function for the top and bottom rocker buttons from the lists 5 Click OK to save changes Hel...

Страница 144: ...138 Chapter 10 Customizing Your Notebook www gateway com ...

Страница 145: ...139 11 www gateway com Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook including PC Cards Bay modules Memory Hard drive ...

Страница 146: ...pports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping refer to the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of the notebook Help and Support For more in...

Страница 147: ...remove a PC Card 1 Click the icon on the taskbar then select the PC Card name and click Stop OR Turn off the notebook 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject button again ...

Страница 148: ...t bay modules such as a second battery or a diskette CD CD RW DVD or second hard drive Important When changing modules while the notebook is turned on you must run the BayManager before replacing the module When changing modules while the notebook is turned off you do not need to run BayManager Module bay Module bay latch ...

Страница 149: ...or Hibernate mode If your notebook is off close the cover turn the notebook over and go to step 4 2 If your notebook is on double click the BaySwap icon on the taskbar then click Remove Swap 3 When prompted close the cover and turn your notebook over 4 Slide and hold the release latch then pull the module straight out ...

Страница 150: ...Your Notebook www gateway com 5 Push the new module straight into the bay until it clicks into place 6 Open the notebook 7 If your notebook is on click the OK button in the BaySwap dialog box If your notebook is off turn it on ...

Страница 151: ...aces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards N...

Страница 152: ...ules 1 Follow the instructions under Preventing static electricity discharge on page 145 2 Shut down your notebook then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the main battery and second battery if installed For more information see Changing batteries on page 109 and Installing a second battery on page 110 Warning Disconnect the power adapter remove the b...

Страница 153: ...147 Installing memory www gateway com 4 Remove the memory bay cover screws and then remove the memory bay cover ...

Страница 154: ... 11 Upgrading Your Notebook www gateway com 5 If you are removing a module gently press outward on both clips at either end of the memory module until the module tilts upward Pull the memory module out of the slot ...

Страница 155: ...at it can only be inserted in one direction If the module does not fit make sure the notch in the module lines up with the tab in the memory bay 7 Gently push the module down until it clicks in place 8 Replace the memory bay cover and cover screws insert the battery connect the AC adapter and turn on your notebook Important Use only PC133 133 MHz memory modules ...

Страница 156: ...then disconnect the power adapter and modem cable 3 Turn the notebook over then remove the main battery and second battery if installed For more information see Changing batteries on page 109 and Installing a second battery on page 110 4 Remove the hard drive screw then pull the drive kit straight out from the notebook 5 Place the new hard drive kit in the bay slide it into the connector then repl...

Страница 157: ...evices such as a monitor a full size keyboard or an AC adapter Although devices can be attached directly to the ports on the notebook the port replicator lets you make all of those connections in one step The port replicator also gives you access to additional ports not found on the notebook Important The port replicator may include ports that are not supported by the Solo 5350 ...

Страница 158: ...152 Chapter 12 Using the Port Replicator and Docking Station www gateway com Front Release latch Docking port Docking posts ...

Страница 159: ...ed only the USB ports on the port replicator are available Dual mode Kensington lock slots Secure your notebook and port replicator to an object by connecting a Kensington cable lock to these slots Connect the lock here to secure only the port replicator left slot Connect the lock here to secure both the port replicator and the notebook right slot USB ports Dual mode Kensington lock slots ...

Страница 160: ...ernal audio device such as a stereo into this jack so you can record sound on your notebook or play sound through the notebook speakers Line out jack Plug an external audio device such as a stereo into this jack so you can play your notebook audio through that device Parallel port Plug a parallel device such as a printer into this port Headphone jack Microphone jack Line in jack Line out jack Para...

Страница 161: ...port TV in jack Not functional with your notebook TV out jack Plug a standard RCA cable into this jack and the jack on a TV or VCR so you can view your notebook display on a TV using NTSC PAL Composite Video S Video out jack Plug a standard S Video cable into this jack and the jack on an S Video device S PDIF jack Plug a standard RCA cable into this jack and the jack on a digital audio device Powe...

Страница 162: ... com Right side Component Icon Description PS 2 mouse port Plug a PS 2 mouse into this port Important You will not be able to use your touchpad while a mouse is plugged into this port PS 2 keyboard port Plug a PS 2 keyboard into this port PS 2 mouse port PS 2 keyboard port ...

Страница 163: ...replicator while your notebook is off on or in Standby Suspend mode To attach your notebook to the port replicator 1 Connect external devices to the ports on the port replicator 2 Lift the release latch on the port replicator 3 Align the connector holes on the bottom of your notebook with the docking posts on the port replicator ...

Страница 164: ...ck Computer menu item appears in the Start menu only while the notebook is docked 2 Lift the release latch on the port replicator until the notebook is disconnected then lift the notebook away from the docking posts Important The notebook may detect additional devices and add drivers after being attached to the port replicator This process must be completed for components to work correctly Follow ...

Страница 165: ...e keyboard or an external pointing device Although devices can be attached directly to ports on the notebook the docking station lets you make all of those connections in one step It also provides additional ports and other expansion features Front Important The docking station may include ports that are not supported by the Solo 5350 Docking port Docking posts Docking eject button Release latch ...

Страница 166: ...SB device into one of these ports These ports and the notebook USB ports can be used at the same time Dual mode Kensington lock slots Secure your notebook and docking station to an object by connecting a Kensington cable lock to these slots Connect the lock here to secure only the docking station left slot Connect the lock here to secure both the docking station and the notebook right slot S PDIF ...

Страница 167: ... audio device TV out Composite Video jack Plug a standard RCA cable into this jack and the jack on a TV or VCR so you can view your notebook display on a TV using NTSC PAL Composite Video TV in Composite Video jack Not functional with your notebook Parallel port Plug a parallel device such as a printer into this port Right channel analog audio out jack Left channel analog audio out jack TV out Com...

Страница 168: ...al instrument into this port This port provides both MIDI in and out capabilities Monitor port Plug an external VGA monitor into this port S Video in jack Not functional with your notebook S Video out jack Plug a standard S Video cable into this jack and the jack on an S Video device Power connector Plug the AC adapter into this connector Use only the AC adapter for your particular model Component...

Страница 169: ...163 Checking out the docking station www gateway com Right side PC Card slots Headphone jack Power button Microphone jack Line in jack Line out jack PS 2 mouse port PS 2 keyboard port ...

Страница 170: ...rned off Line in jack Connect an external audio source such as a stereo to this jack so you can record sound on your notebook or play sound through the notebook speakers Line out jack Connect an amplified external audio device such as a stereo to this jack so you can play your notebook audio through that device PS 2 mouse port Plug a PS 2 mouse into this port Important You will not be able to use ...

Страница 171: ...r notebook 1 Refer to the docking station s packing materials for first time setup instructions 2 Connect external devices to the docking station 3 Lift the release latch on the docking station 4 Align the connector holes on the bottom of your notebook with the connector posts on the docking station Important When the notebook is docked the docking station must be connected to AC power to function...

Страница 172: ...ck your notebook 1 Click Start then select Undock Computer or press the Docking Eject button on the front of the docking station The Undock Computer menu item appears in the Start menu only while the notebook is docked 2 Lift the release latch on the docking station until the notebook is disconnected 3 Lift the notebook off of the docking posts ...

Страница 173: ...ength PCI card in your docking station To install a PCI card 1 Remove your notebook from the docking station 2 Unplug all cables including the power cord 3 Remove the screw on the back of the docking station Important The PCI card bay cover is locked when the release latch is down and the docking station is secured using the Kensington lock slot ...

Страница 174: ...168 Chapter 12 Using the Port Replicator and Docking Station www gateway com 4 Lift the release latch on the docking station then slide the cover straight back and lift it off ...

Страница 175: ...com 5 If your card requires access for cables push out the side panel cover and store it in a safe place 6 Remove the retaining screw from the card bracket in the card bay 7 Install the PCI card in the card slot 8 Secure the card by replacing the retaining screw ...

Страница 176: ...Replicator and Docking Station www gateway com 9 Replace the cover by setting it flat on the docking station and sliding it forward into place Do not tilt the cover 10 Replace the screw that secures the cover to the docking station ...

Страница 177: ...ts you share drives printers and a single Internet connection among the connected computers This chapter contains information about Benefits of using a network in your home small office or home office Example network Types of network connections Using wireless networking Purchasing additional network equipment ...

Страница 178: ...nd Internet Service Provider ISP account Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using diskettes In addition you can map a drive from a computer on the network to a drive on another computer and access the file as if it were located on the hard drive of the co...

Страница 179: ...cated on your network Streaming audio and video files With a network you can store audio files such as the popular MP3 files and video files on any networked computer then play them on any of the other computers or devices connected to your network a process called streaming Playing multi player games With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 ...

Страница 180: ...ateway com Example network A network connects all your computers and other devices so that you can share files programs peripheral devices and much more from any computer in your home or office The picture below shows an example of a home network ...

Страница 181: ...st Ethernet Ethernet is a type of connection commonly used in offices around the world This type of connection can also be used to build small computer networks in the home Ethernet is available at two different speeds standard Ethernet which runs at the same speed as HPNA 2 0 and Fast Ethernet which runs up to ten times faster To create an Ethernet network you or your electrician must install spe...

Страница 182: ...02 11b or WiFi exceeds the speed of either HPNA 2 0 or standard Ethernet In addition this type of network allows you the freedom to move about your home or office with your computer For example you can take your notebook computer from your home office to your patio without having a telephone or Ethernet jack available Warning Radio frequency wireless communication can interfere with equipment on c...

Страница 183: ...ting to a telephone jack A USB port to connect to a HPNA adapter Cost savings is more important than network speed Your connection speed needs are less than 10000 Kbps see Comparing data transfer speed on page 179 Ethernet An Ethernet or Fast Ethernet network is appropriate if You are building a new home or your existing home already has Ethernet cable installed in each room that has a device you ...

Страница 184: ...nstalling cable for connectivity The ability to move about with your computer is as important as network speed You have several Windows based computers that are used for drive sharing printing to a single printer or surfing the Internet Your notebook computer has wireless Ethernet IEEE 802 11b for networking Your connection speed needs are less than 11000 Kbps see Comparing data transfer speed on ...

Страница 185: ...equires The following table shows the Gateway supported network type and the maximum speed of each Type of Program Speed Required Voice over IP VoIP 5 20 Kbps Multiplayer Game 20 80 Kbps Dial up Internet 24 56 Kbps MP3 Audio Streaming 80 200 Kbps Printer Sharing 80 200 Kbps Broadband Internet 100 1000 Kbps File Sharing 300 40000 Kbps MPEG Video Streaming 4000 8000 Kbps Connection Type Rated Maximu...

Страница 186: ...e your teenager may play music on her notebook Playing two MP3 audio files simultaneously requires 200 Kbps 200 Kbps 400 Kbps If at the same time you are playing two MP3 audio files you also print a file to your printer the speed required increases to 200 Kbps 200 Kbps 200 Kbps 600 Kbps A comparison of the two tables on the previous page shows that HPNA 2 0 Ethernet and wireless Ethernet can handl...

Страница 187: ...on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11b also known as wireless Ethernet or WiFi communication devices are examples of devices that provide wireless communication For instructions to turn wireless Ethernet on and off see Turning your wireless Ethernet on or off in Windows XP on page 190 and Turning you...

Страница 188: ...ally installs the wireless Ethernet drivers Immediately following the initial startup you may be instructed to run the Network Setup Wizard Important The following procedure uses the Windows XP Network Setup Wizard The example screens show those screens that typically appear in the course of using the wizard Your network situation may differ from that used in this example and therefore you may enc...

Страница 189: ...un the Network Setup Wizard 1 Click on the Network Setup Wizard icon on the Windows XP taskbar OR Click Start then select All Programs Communications then Network Setup Wizard The Network Setup Wizard opens 2 Click Next to continue through the wizard ...

Страница 190: ...4 Chapter 13 Networking Your Notebook www gateway com 3 Click Next The following screen opens 4 Click to select the Ignore disconnected network hardware checkbox then click Next The following screen opens ...

Страница 191: ...ebook accesses the Internet then click Next The following screen opens OR Click Other for a list of additional methods then make a selection and click Next The following screen opens 6 Select Let me choose the connections to my network then click Next The following screen opens ...

Страница 192: ...om 7 Click to select the Wireless Network Connection checkbox then click Next The following screen opens 8 Enter a description of the computer and the name by which the computer will be identified on the network then click Next The following screen opens ...

Страница 193: ...ngs The following screen opens 12 If you are setting up a wireless Ethernet network on other computers you may want to use the Network Setup Wizard to do so Select a method for installing and configuring the network on your other computers and click Next 13 Click Finish Configuring Windows XP for wireless Ethernet To configure Windows XP to use the wireless Ethernet network 1 Click Start then sele...

Страница 194: ...gateway com 4 Right click Wireless Network Connection 5 Select Properties The Wireless Network Connection Properties dialog box opens 6 Select Internet Protocol TCP IP then click Properties The Internet Protocol TCP IP Properties dialog box opens ...

Страница 195: ...the following IP address and enter the IP Address and Subnet Mask 9 Click OK to close the Internet Protocol TCP IP Properties dialog box 10 Click OK to close the Wireless Network Connection Properties dialog box 11 Click X to close the Network Connections window Important If you are required to enter an IP Address and Subnet Mask ask your network system administrator for the correct values ...

Страница 196: ... battery power on your notebook To turn wireless Ethernet on or off using the keyboard Press FN F7 To turn wireless Ethernet on or off using the Start menu 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right click Wireless Network Connection 5 Sele...

Страница 197: ...to both join a wireless network and access a wired network at the same time You can create an access point wireless network if you purchased an RG1000 or equivalent access point The figure below shows an example of an access point network To create an access point wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Con...

Страница 198: ... 13 Networking Your Notebook www gateway com 5 Select View Available Wireless Networks The Connect to Wireless Network dialog box opens 6 Select Advanced The Wireless Network Connection Properties dialog box opens ...

Страница 199: ...193 Using a wireless network www gateway com 7 Click the Wireless Networks tab ...

Страница 200: ...ata encryption WEP enabled check box 11 Click to clear the The key is provided for me automatically check box 12 Enter the network key This key must be the last five digits of the network name Example ff60a 13 Select ASCII characters from the Key format list 14 Select 40 bits 5 characters from the Key length list 15 Select 0 from the Key index advanced list 16 Make sure that the Network Authentica...

Страница 201: ...twork www gateway com 18 Click OK to close the Wireless Network Properties dialog box 19 Click the General tab 20 Select Internet Protocol TCP IP then click Properties The Internet Protocol TCP IP Properties dialog box opens ...

Страница 202: ...t using a DHCP server click Use the following IP address and enter the IP Address and Subnet Mask 23 Click OK to close the Internet Protocol TCP IP Properties dialog box 24 Click OK to close the Wireless Network Connection Properties dialog box Important If you are required to enter an IP Address and Subnet Mask ask your network system administrator for the correct values ...

Страница 203: ...ing files and peripheral devices This type of network does not include an access point into a wired network To create a peer to peer wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right click Wireless Network Connection ...

Страница 204: ... 13 Networking Your Notebook www gateway com 5 Select View Available Wireless Networks The Connect to Wireless Network dialog box opens 6 Select Advanced The Wireless Network Connection Properties dialog box opens ...

Страница 205: ...199 Using a wireless network www gateway com 7 Click the Wireless Networks tab ...

Страница 206: ... of the network For a peer to peer network this can be any network name not already in use Example Adhoc 10 Click the This is a computer to computer ad hoc network check box 11 If an encryption key has been agreed to by the other members of your network enter this value 12 Click OK to close the Wireless Network Properties dialog box ...

Страница 207: ... Using a wireless network www gateway com 13 Click the General tab 14 Select Internet Protocol TCP IP then click Properties The Internet Protocol TCP IP Properties dialog box opens 15 Click the General tab ...

Страница 208: ...dialog box 19 Click OK to close the Wireless Network Connection Properties dialog box Connecting to a wireless Ethernet network in Windows XP To connect to an existing wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right cl...

Страница 209: ...ngth in Windows XP If your wireless Ethernet network is running slower than you expect you should check your network signal strength To check signal strength of your wireless Ethernet network 1 Click Start then select Control Panel 2 Click Network and Internet Connections The Network and Internet Connections window opens 3 Click Network Connections The Network Connections window opens 4 Right clic...

Страница 210: ...r registers the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook Important Signal strength is affected by the distance between your wireless network devices by radio interference and interference from natural obstructions such as walls floors and doors ...

Страница 211: ...stalls the wireless Ethernet drivers Immediately following the initial startup you may be asked to install the ORiNOCO Client Manager You may also need to install the ORiNOCO Client Manager if it has not already been installed on your computer To see if your wireless Ethernet client manager is installed Click Start then select Programs ORiNOCO then Client Manager If Client Manager is not listed on...

Страница 212: ... wireless Ethernet you need to configure your network settings To configure your wireless Ethernet client manager 1 Click Start then select Programs ORiNOCO then Client Manager The ORiNOCO Client Manager window opens 2 Select Actions then Add Edit Profile The Add Edit Configuration Profile dialog box opens ...

Страница 213: ...file Home and another one Work 4 Select the type of network associated with this profile Your options include Access Point Use this network type if you are joining a wireless network and accessing a wired network through an access point Contact your network system administrator or refer to the access point documentation for more information about using this network type Residential Gateway Use thi...

Страница 214: ...ay com Peer to Peer Group Use this network type if you are setting up or joining a temporary or permanent computer to computer network for sharing files and peripheral devices This type of network does not include an access point into a wired network ...

Страница 215: ...joining If you are connecting to a residential gateway network enter the residential gateway identifier number for the network name and the last five characters of the residential gateway identifier number as the encryption key If you are connecting to a peer to peer network enter the exact network name for the network you are joining If an encryption key has been agreed to by the other members of...

Страница 216: ... If you are setting up your notebook for more than one network repeat steps 3 through 8 to create additional profiles 10 Click OK to close the Add Edit Configuration Profile dialog box Identifying this notebook on the network If this is the first time you have used networking on your notebook you need to provide Windows with the name of the notebook and the workgroup to which it belongs To identif...

Страница 217: ...network 5 Enter the name of the workgroup this notebook belongs to This name is usually assigned by the network system administrator and identifies which group of computers this notebook is most likely to communicate with 6 Enter a description of the notebook This description lets other network users identify who this notebook belongs to 7 Click OK ...

Страница 218: ...for wireless Ethernet To configure Windows to use the wireless Ethernet network 1 Click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Network icon click view all Control Panel options 2 Double click the Network icon The Network dialog box opens ...

Страница 219: ...g a DHCP server click Obtain an IP address automatically OR If you are not using a DHCP server click Specify an IP address and enter the IP Address and Subnet Mask 6 Click OK to close the TCP IP Properties dialog box 7 Click OK to close the Network dialog box Important If you are required to enter an IP Address and Subnet Mask ask your network system administrator for the correct values ...

Страница 220: ... ORiNOCO then Client Manager The ORiNOCO Client Manager opens The meter on the left side now registers the signal strength for wireless Ethernet on your notebook if other computers with the same network name are within range of your notebook The status box in the middle provides status and error messages Important Signal strength is affected by the distance between your wireless network devices by...

Страница 221: ...To turn wireless Ethernet on or off using the Client Manager 1 Right click the ORiNOCO Client Manager icon on the taskbar 2 Select Enable Radio or Disable Radio Accessing a different wireless Ethernet network Once you have set up your profiles for all the possible wireless Ethernet networks you may want to access it is easy to access a different network To access a different wireless Ethernet netw...

Страница 222: ...p computer OR An HPNA V 90 combination card installed in each desktop computer OR A USB HPNA adapter attached to each desktop or notebook computer OR An HPNA PC Card installed in each notebook computer Modem cable going from each computer to the closest telephone jack Important All HPNA components should be HPNA 2 0 A mixture of HPNA 1 0 and HPNA 2 0 components will result in your network running ...

Страница 223: ... computer An Ethernet hub or switch with enough ports for each computer and device in the network hubs are slightly cheaper than switches but may run slower than switches Ethernet cable going from each computer to the hub or switch Important All Ethernet components should be either standard Ethernet 10 Mbps or Fast Ethernet 100 Mbps A mixture of Ethernet and Fast Ethernet components will result in...

Страница 224: ...1b Access Point if you want to connect your wireless Ethernet to the Internet or a wired network For more information For more information about the Gateway Connected Home or networking an office discuss your particular needs with your Gateway Country Store representative In addition several books and Internet sites are dedicated to networking Refer to these sources for more information about netw...

Страница 225: ...les and Settings Transfer Wizard If your new computer is running Windows XP you can move your data files and personal settings from your old computer to your new one by using the Files and Settings Transfer Wizard You can take your display Internet and e mail settings from your old computer and transfer them to the new one The wizard also moves specific files or entire folders such as My Documents...

Страница 226: ...other personal data files To find files in the My Documents folder 1 In Windows XP click Start then select My Computer OR In Windows 2000 or Windows 98 double click the My Computer icon on the desktop 2 Double click the C drive icon The C window opens 3 Double click the My Documents folder The My Documents window opens You can often identify different data file types by looking at the file s exten...

Страница 227: ...ect Help Topics Transferring Internet settings You can use different methods to transfer your Internet account from your old computer to your new one Setting up your ISP If your current Internet Service Provider ISP software came preinstalled on your new computer run that setup program If it asks to set up a new account or an existing one choose to reconnect to an existing account If your current ...

Страница 228: ...iskette into your new computer s e mail program Alternatively you may want to consider simply printing the old information or e mailing it to yourself Transferring your Internet shortcuts You can export and import your old bookmarks Netscape Navigator or favorites Microsoft Internet Explorer For more information refer to your Internet browser program s online help Reinstalling your old printer or ...

Страница 229: ...ows does not detect the printer go to the next step 5 In Windows XP click Start then select Control Panel If you do not see the Printers and Faxes icon click Switch to Classic View OR In Windows 2000 or Windows 98 click Start then select Settings then Control Panel 6 Click double click the Printers and Faxes or Printers icon then click Add a printer The Add Printer Wizard window opens 7 Install yo...

Страница 230: ...nus making note of any programs you want to install on your new computer Locate your original program installation CDs and installation guides Your original CDs and guides should contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the manufacturer s Web site for important program updates Tips Tricks If your new computer com...

Страница 231: ...ds Magnetic fields can erase data on both diskettes and hard drives Never turn off your computer when the hard drive indicator is on because data on the hard drive could be lost or corrupted Avoid subjecting your computer to extreme temperature changes The case or LCD can become very brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extre...

Страница 232: ...st Maintenance task Immediately after purchase Monthly When needed See Create an emergency diskette X page 227 Check for viruses X X page 231 Manage hard drive space X page 233 Clean up hard drives X X page 234 Scan hard drive for errors X X page 235 Defragment hard drive X X page 237 Back up files X X page 239 Recalibrate the battery X page 108 Clean computer case X page 241 Clean keyboard X page...

Страница 233: ... computer To create an emergency startup diskette in Windows XP 1 If the diskette drive is not installed on your notebook see Changing bay modules on page 142 2 Place a blank diskette labeled Startup into the diskette drive 3 Click Start then select My Computer The My Computer window opens 4 Right click 3 Floppy A then select Format The Format 3 Floppy A dialog box opens Help and Support For more ...

Страница 234: ...hould write protect it by sliding the write protect tab up 8 Store your emergency startup diskette in a safe place with your other backup software media To create an emergency startup diskette in Windows 98 1 If the diskette drive is not installed on your notebook see Changing bay modules on page 142 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Click Doubl...

Страница 235: ...te Disk A message tells you to label a new diskette and insert it into the diskette drive 5 Place a blank diskette labeled Startup into the diskette drive 6 Click OK Windows copies files to the emergency startup diskette 7 When Windows finishes copying files remove the diskette from the diskette drive ...

Страница 236: ... To prevent the diskette from being erased or infected by viruses you should write protect it by sliding the write protect tab up 9 Store your emergency startup diskette in a safe place with your other backup software media Not write protected Write protected ...

Страница 237: ...r downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating your Norton AntiVirus program to protect against the latest viruses To scan for viruses 1 Click Start then select All Progr...

Страница 238: ...or at least 30 seconds 3 Turn on the computer and rescan for the virus To update Norton AntiVirus 1 Click Start then select All Programs Norton AntiVirus then LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 2 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 3 When the program has finished updating click Finish ...

Страница 239: ...k hard drive space 1 In Windows XP click Start then select My Computer OR In Windows 2000 or Windows 98 double click the My Computer icon 2 Right click the drive that you want to check for available file space then select Properties Drive space information appears Help and Support For more information on checking hard drive space click Start then select Help and Support or Help ...

Страница 240: ...omputer The My Computer window opens OR In Windows 2000 or Windows 98 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from then select Properties The System Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens Help and Support For more information on using Disk Cleanup click S...

Страница 241: ... on the hard drive so that Windows does not use them If you use your computer several hours every day you probably want to run Error checking or ScanDisk once a week If you use your computer less frequently once a month may be adequate Also use Error checking or ScanDisk if you encounter hard drive problems To check the hard drive for errors 1 In Windows XP click Start then select My Computer OR I...

Страница 242: ...ns to use then click Start For help press F1 Windows checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of the problems that it found 7 Click OK ...

Страница 243: ...e Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it ...

Страница 244: ...Click the Tools tab 4 Click Defragment Now 5 If Disk Defragmenter does not start automatically click Start or Defragment Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes ...

Страница 245: ...s You should back up your files regularly to a writable CD if you have a CD R or CD RW drive or to diskettes Use a backup device such as a CD R CD RW or Zip drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Web site at www gateway com Help and Support For more informa...

Страница 246: ...elect All Programs Accessories System Tools then Scheduled Tasks The Scheduled Tasks window opens 2 Double click Add Scheduled Task The Scheduled Tasks Wizard opens 3 Click Next then select the Scheduled Task Wizard option you want to create and follow the screen prompts to customize the task Help and Support For more information on using the Scheduled Task Wizard click Start then select Help and ...

Страница 247: ...battery Use a damp lint free cloth to clean the computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With the computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip a...

Страница 248: ...ft cloth and water to clean the screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across the screen or becomes difficult to control precisely then cleaning the mouse will likely improve its accuracy To clean your mouse 1 Turn the mouse upside down 2 Rotate ...

Страница 249: ...Remove the retaining ring and mouse ball 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place ...

Страница 250: ...244 Chapter 15 Maintaining Your Notebook www gateway com ...

Страница 251: ...vers If directed to do so while troubleshooting If you have reinstalled Windows 2000 If you see a message indicating that there is a problem with a device driver This section provides instructions for reinstalling device drivers in Windows 98 Windows 2000 and Windows XP If you are not comfortable with the procedures covered in this section seek help from a more experienced computer user or a compu...

Страница 252: ...m starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Reinstall tab 7 If there is a Find More button at the bottom of the window complete the list of available device drivers by clicking Find More and following the on screen instructions 8 Click Automatic Installation then select multiple device drivers to reinstall OR Click Manual Installation th...

Страница 253: ...f your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Update tab 7 Click Check Now The Connect window opens Help and Support For more information on updating device drivers click Start then select Help and Support or Help Important If your system came equipped with a wireless device o...

Страница 254: ...ted device drivers by following the on screen instructions Depending on the device driver you are updating you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions ...

Страница 255: ...tion Kit automatically reinstalls the hardware device drivers and some programs as well If you are reinstalling Windows 2000 reinstall the hardware device drivers by following the instructions in Reinstalling device drivers on page 245 and reinstall your programs by following the instructions in Reinstalling programs on page 251 You can install the remaining programs using the CDs that came with y...

Страница 256: ... put the System Restoration CD in it 2 Restart the computer 3 Press any key when you see the message Press any key to boot from CD The Windows 2000 Setup menu opens 4 Follow the on screen instructions The on screen instructions step you through the operating system installation 5 When you are finished reinstalling Windows 2000 reinstall your device drivers by following the instructions in Reinstal...

Страница 257: ...ck Start then select Run The Run dialog box opens 3 In the Open text box type D RUNMENU EXE where D is the drive letter of your CD DVD drive 4 Click OK The System Restoration Kit program starts 5 If the Welcome to the System Restoration Kit window opens close it by clicking OK 6 Click the Reinstall tab 7 If there is a Find More button at the bottom of the window complete the list of available prog...

Страница 258: ...nstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions To reinstall a program from a CD 1 Place the program CD in your CD DVD drive 2 Complete the program reinstallation by following the instructions included with the program CD ...

Страница 259: ... software issues This chapter also includes information about Telephone support Automated troubleshooting systems Tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 35 for more information about how to get help Help and Support For more information on troubleshooting click Start then select Help and Support or Help ...

Страница 260: ...rd drive or memory bay cover while your computer is turned on while the battery is installed and while the modem cable and AC power adapter are connected Make sure you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 145 ...

Страница 261: ... appears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem If you added or removed modules or peripheral devices review the installation procedures you performed and make sure you followed each instruction If an error occurs in a program consult the program s printed documentation or the online help Important Do not try t...

Страница 262: ...e diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic tests directly from your computer This support tool is available from HelpSpot or by clicking Start then selecting All Programs then Gateway Utilities Help and Support For more information on PC Doctor click Start then select Help and Support or Help ...

Страница 263: ...r computer An audio CD does not produce sound Make sure the CD label is facing up Make sure the volume controls are turned up For more information see Adjusting the volume in Windows XP on page 76 and Adjusting the volume in Windows 2000 and Windows 98 on page 80 Make sure mute controls are turned off To make sure mute is turned off In Windows XP click Start then select Control Panel Click Sounds ...

Страница 264: ...own and restart your computer The DVD s regional code and your computer s regional code may not match Regional codes help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the regional code on the disc and the regional code for the DVD drive must match The regional code on your DVD drive is determined by delivery address for your computer The regional cod...

Страница 265: ...00 click Start then select Control Panel 2 Click System click the Hardware tab then click Device Manager The Device Manager opens 3 Click View select Resources by type then double click Interrupt request IRQ All IRQs and their hardware assignments are displayed To check IRQ usage in Windows 98 1 Click Start then select Settings then Control Panel The Control Panel window opens 2 Double click the S...

Страница 266: ...w device in Windows 98 1 In the Device Manager check the device properties for a resource conflict A resource conflict appears as a black exclamation point in a yellow circle 2 Remove the device you are trying to install then determine which one of the existing devices or ports you can disable 3 In the Device Manager double click Ports click the port you want to disable then click Properties 4 In ...

Страница 267: ...ng the hard drive for errors on page 235 If errors are detected and corrected try using the diskette again You receive a Non system disk or Disk error error message Eject the diskette from the diskette drive then press ENTER Make sure the diskette you are using is IBM compatible The indicator on the diskette drive is lit continuously Remove the diskette from the drive If the indicator stays on try...

Страница 268: ...rive using Disk Cleanup For more information see Using Disk Cleanup on page 234 Empty the Recycle Bin by right clicking the Recycle Bin icon and selecting Empty Recycle Bin from the pop up menu If possible save your files to a diskette or another drive If the hard drive is full copy any files not regularly used to diskettes or other backup media then delete them from the hard drive You receive a D...

Страница 269: ...make sure that the connections have been made correctly If you have the call waiting feature on your telephone line make sure it is disabled Make sure your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Make sure you do not have a problem with your modem For information about solving modem problems see Modem on page 265 You receive a...

Страница 270: ...lick the receive button in your e mail program Make sure your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Keyboard The external keyboard does not work Make sure the keyboard cable is plugged in correctly Try a keyboard that you know works to make sure the keyboard port works If you spilled liquid in the keyboard turn off the compu...

Страница 271: ...ive a Memory error message Make sure the memory modules are inserted correctly in the memory bay slot For more information see Installing memory on page 146 Use diagnostic programs to help determine if a memory module is failing For more information see Installing memory on page 146 You receive a Not enough memory error message Close all programs then restart the computer Modem Your modem does not...

Страница 272: ...ect Settings then Control Panel The Control Panel window opens 2 Click Double click the Modems icon then click Dialing Properties The Dialing Properties window opens 3 Make sure all settings are correct Disconnect any answering machine fax machine or printer that is on the same line as the modem You should not have these devices plugged into the same telephone line as the modem Make sure that you ...

Страница 273: ...y be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a ...

Страница 274: ...r Make sure the line connected to the modem is working and plugged into the appropriate port on the modem See Connecting the modem on page 31 to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came ...

Страница 275: ...m Info dialog box opens If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error the modem did not pass diagnostics Contact Gateway technical support The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital ...

Страница 276: ...roperties 4 Adjust the Speaker volume control 5 Click OK Mouse The external mouse does not work Make sure that the mouse cable is plugged in correctly Try a mouse you know is working to make sure the mouse port works Shut down and restart your computer The external mouse works erratically Clean the mouse For more information see Cleaning the mouse on page 242 Networks You cannot connect to your co...

Страница 277: ... the PC Card For more information see your PC Card s documentation Make sure that the PC Card you installed is not causing a system resource conflict For more information on resource conflicts see Device installation on page 259 Power Your computer is not working on AC power Make sure your AC power adapter is connected correctly to your computer For more information see Connecting the AC adapter o...

Страница 278: ...nnected to the proper port Most printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the connector and cable for bent or broken pins Reinstall the printer driver Use the manual that came with your printer for instructions on installing the printer driver If the printer you want to print to is not the de...

Страница 279: ...inters and Faxes icon click Switch to Classic View 2 Click double click the Printers and Faxes icon The Printers and Faxes window opens 3 Double click the icon for the printer you want to use 4 Select Printer If there is a Use Printer Offline option on the menu click it to clear the check mark OR Select Printer If there is a Connect option on the menu click it to connect to the printer To make sur...

Страница 280: ...nDisk at startup when the computer was incorrectly shut down ScanDisk fixes errors on the hard drive to minimize data loss To prevent ScanDisk from running when you start your computer make sure you always shut down by selecting Shut Down from the Start menu Sound You are not getting sound from the speakers Make sure the Windows volume control is turned up For more information see Adjusting the vo...

Страница 281: ...tly connected The LCD panel has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Technical Support to identify whether a repair or replacement is justified based on t...

Страница 282: ...y refer to the manufacturer documentation and technical support resources If you have how to questions about using a program consult Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site Consult the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your issue ...

Страница 283: ...rged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Support representative about a non tutorial technical support question Refer to Before calling Gateway Technical Support on page 276 before calling TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m Centra...

Страница 284: ...e following resources The printed or online manual that came with your hardware or software In many cases additional product information and online manuals for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee ba...

Страница 285: ...grams including Microsoft Word Excel and PowerPoint www gateway com country Gateway CD Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway com training Online Training from Learn Gateway More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject ...

Страница 286: ...280 Chapter 17 Troubleshooting www gateway com ...

Страница 287: ...near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer cas...

Страница 288: ...placeable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock alw...

Страница 289: ... devices are safe for use Regardless of the power levels care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices a...

Страница 290: ...he destination country Warning If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Warning Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Please contact Gateway for service...

Страница 291: ...tter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructi...

Страница 292: ...50 This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your a...

Страница 293: ...he telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipme...

Страница 294: ...exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emis...

Страница 295: ...to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utilit...

Страница 296: ...edded in your notebook is well below the RF exposure limits as set by SCT Unintentional emitter At this time there are no mandatory requirements for Unintentional Emitters However this device does comply with multiple requirements for other countries and regions as listed on the system label and in the users manual European Union The following information is only applicable to systems labeled with...

Страница 297: ...Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label The power output of the wireless device or devices that may be embedded in you notebook is well below the RF exposure limits as set by the European Commission through the R TTE directive European States qualified under wireless approvals European States with restrictions on u...

Страница 298: ...uency DTMF signaling This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN termination point In the eve...

Страница 299: ...tem label Operational guidelines for 2 4 GHz band wireless equipment if equipped This equipment uses the 2 4 GHz ISM frequency band The ISM band is the industrial scientific and medical device band Devices that might also use this band are microwave ovens other LAN devices amateur radio stations licensed premises radio stations and non licensed specified low power radio stations Prior to setting u...

Страница 300: ...be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling ...

Страница 301: ...ection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment shall not be set up t...

Страница 302: ...s are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not ...

Страница 303: ...business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking So...

Страница 304: ...298 Appendix A Safety Regulatory and Legal Information www gateway com ...

Страница 305: ...16 bay 8 109 changing 109 charge indicator 3 charge status 106 conserving power 112 installing 109 installing second 110 managing power 112 meter 8 106 monitoring charge 106 recalibrating 108 recharging 16 107 release latch 8 secondary 110 bays battery 8 109 hard drive 9 memory 9 module 142 second battery 110 BaySwap 142 break key 26 brightness 26 27 broadband Internet connection 32 176 C cable lo...

Страница 306: ... speaker 4 154 164 S Video out 155 162 TV out 6 96 155 161 USB 7 153 160 VGA 7 155 162 video out 6 155 161 162 copying files and folders 49 62 text and graphics 62 copyright notice 297 Customer Service 276 277 Accounting 277 Sales 277 Warranty 277 customizing 125 cutting files and folders 49 62 text and graphics 62 D data transfer speed 179 default printer 272 deleting files and folders 50 62 234 ...

Страница 307: ...roubleshooting 257 E electrostatic discharge ESD 145 e mail 64 70 address 70 checking for messages 71 sending 70 emergency startup diskette 227 EmPower power adapter 112 Error checking 235 261 Ethernet 175 177 217 connecting 32 jack 4 external audio jack 4 154 161 external monitor 7 26 155 162 EZ Pad touchpad 28 F fan 4 Fast Ethernet 175 177 217 faxes failed transmission 103 receiving and viewing ...

Страница 308: ...8 starting 36 Hibernate mode 118 119 home office network 172 hot swap indicator 2 HPNA 175 177 216 hyperlinks 67 I IEEE 802 11b 176 178 using while traveling 122 installing battery 109 bay modules 110 142 CD DVD drive 142 diskette drive 142 docking station 165 hard drive 150 memory 146 PC Cards 140 PCI card 167 port replicator 157 second battery 110 second hard drive 142 Internet 64 connecting to ...

Страница 309: ... jack 4 154 164 line out jack 154 164 line protector 122 line tester 122 lock Kensington 6 123 153 160 M maintenance checking the hard drive for errors 235 cleaning component exteriors 241 cleaning the case 241 cleaning the keyboard 242 cleaning the mouse 242 cleaning the screen 242 defragmenting 237 deleting files 234 suggested schedule 226 using Scheduled Task Wizard 240 maximize button 46 Media...

Страница 310: ...tion keys 25 network jack 4 troubleshooting 270 network equipment shopping list 216 Network Setup Wizard 183 Norton Antivirus 231 NTSC PAL out 96 155 161 numeric keypad 25 O online help 36 39 opening documents 60 files 29 folders 29 programs 29 44 option bays changing modules 142 release latches 8 ORiNOCO Client Manager configuring 206 installing 205 P Pad Lock indicator 23 system key 26 parallel ...

Страница 311: ... status pop up menu 26 troubleshooting 271 printer default 272 installing 33 parallel port 6 154 161 sharing 173 troubleshooting 272 printing documents 61 programs closing 62 opening 29 44 reinstalling 251 PS 2 port 6 156 164 R radio listening with MusicMatch 94 Radio Approval authorities 122 radio frequency wireless connections 122 RAM 146 148 recalibrating the battery 108 recharging the battery ...

Страница 312: ...folders 52 53 security features Kensington lock 153 160 security while traveling 123 serial number 123 serial port 7 33 155 162 setting up safety precautions 281 shortcut menus accessing 29 shortcuts closing programs 62 closing windows 62 copying 62 cutting 62 deleting files and folders 62 keyboard 62 pasting 62 renaming files and folders 62 selecting items in a list 62 small office network 172 SO...

Страница 313: ...04 setting up fax cover page 100 telephone support 276 title bar 46 touchpad 10 28 buttons 29 changing settings 137 clicking 29 double clicking 29 moving pointer 29 moving screen objects 30 opening files folders and programs 29 right clicking 29 selecting screen objects 29 troubleshooting 274 training CD 279 classroom 279 Learn Gateway 279 Learning Libraries 279 transferring files 220 Internet set...

Страница 314: ...46 closing 62 maximize button 46 menu bar 46 minimize button 46 title bar 46 Windows desktop 42 reinstalling device drivers in Windows 2000 246 reinstalling device drivers in Windows 98 246 reinstalling device drivers in Windows XP 246 updating device drivers in Windows 2000 247 updating device drivers in Windows 98 247 updating device drivers in Windows XP 247 Windows key 25 Windows Media Player ...

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