Telephone support
www.gateway.com
167
Telephone support
Before calling Gateway Customer Care
Warning
To avoid bodily injury, do not attempt to
troubleshoot your notebook problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your
notebook
• Your notebook was dropped
• The case was damaged
Instead, unplug your notebook and
contact a qualified computer technician.
If you have a technical problem with your notebook, follow these
recommendations before contacting Gateway Customer Care:
■
Make sure that your notebook is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make sure
that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, see:
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
■
See the troubleshooting section of this chapter.
■
Have your customer ID, serial number, and order number available, along
with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
■
Make sure that your notebook is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
Telephone numbers
Gateway offers a wide range of customer service, customer care, and
information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your telephone keypad to find
answers to common problems.
800-846-2118
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Страница 1: ...USER GUIDE Gateway Computer...
Страница 2: ......
Страница 9: ...CHAPTER 1 1 GettingHelp Gateway Web site Help and Support BigFix Online help...
Страница 49: ...CHAPTER 5 41 Protectingyournotebook Hardware security Data security Security updates Traveling securely...
Страница 60: ...CHAPTER 5 Protecting your notebook www gateway com 52...
Страница 68: ...CHAPTER 6 Connecting Devices www gateway com 60...
Страница 96: ...CHAPTER 7 Using Multimedia www gateway com 88...
Страница 104: ...CHAPTER 8 Managing Power www gateway com 96...
Страница 116: ...CHAPTER 9 Wireless Networking www gateway com 108...
Страница 138: ...CHAPTER 11 Customizing Your notebook www gateway com 130...
Страница 155: ...CHAPTER 14 147 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support...
Страница 177: ...APPENDIX A 169 SafetyandLegalInformation Important safety information Notices...
Страница 187: ......
Страница 188: ...MAN GW GENERIC PTB USR GDE R1 1 06...