Gatan Product Warranty
Gatan warrants that products manufactured by Gatan shall be free of defects in materials and workmanship for the warranty period, which com-
mences at date of shipment. Gatan tests the performance of a unit as part of its final test procedure, prior to shipment from its factory. Gatan war-
rants that the unit meets Gatan’s published specifications at time of shipment from its factory. All product warranties provide, for a period of one
year after shipment to customer, parts (excluding all normal consumable, wear, and maintenance items) and labor. For Specimen Preparation
Equipment and Specimen Holders, Gatan will correct any defects in the instrument either by repair in our facility or replacing the defective part,
with the shipping party responsible for shipping costs. For products which attach to the column (Cameras, DigiScan, GIF, and PEELS), travel of up
to 100 miles from a Gatan authorized repair center (Pleasanton, CA; Warrendale, PA; Munich, GmbH; and Corby, UK) is included. Travel
expenses for service beyond 100 miles will be charged for.
Instruments, parts, and accessories not manufactured by Gatan will be warranted by Gatan for the specific items and periods in accordance with
and provided by the warranty received by Gatan from the Original Equipment Manufacturer. All such accessory warranties extended by Gatan are
limited in accordance with all the terms, conditions, and other provisions stated in this Original Equipment Manufacturer warranty. Gatan makes
no warranty whatsoever concerning products or accessories not of its manufacture, except as noted above.
Customer Responsibilities
The customer bears the following responsibilities with regard to maintaining the warranty. The customer shall:
1.
Perform the routine maintenance and cleaning procedures at the required intervals as specified in Gatan’s operating manuals. Failure to per-
form specified maintenance will automatically void warranty.
2.
Use Gatan replacement parts. Failure to use the specified replacement parts will automatically void warranty.
3.
Use Gatan or Gatan-approved consumables.
4.
Provide Gatan authorized service representatives access to the products during normal Gatan working hours during the coverage periods to
perform service.
5.
Provide adequate and safe working space around the products for servicing by Gatan authorized service representatives.
6.
Provide access to, and use of, all information and facilities determined necessary by Gatan to service and/or maintain the products. (Insofar as
these items may contain proprietary or classified information, the customer shall assume full responsibility for safe-guarding and protecting
them from wrongful use.)
Repairs and Replacements
Gatan will, at its option, either repair or replace defective instruments or components with conforming goods. Repair or replacement of products or
parts under warranty does not extend the original warranty period. With the exception of consumable and maintenance items, the replacement parts
or products used on instruments out of warranty are themselves warranted to be free of defects in materials and workmanship for 90 days.
Any products, part, or assembly returned to Gatan for examination or repair shall have Gatan’s prior approval, with the customer requesting a
Returned Material Authorization (RMA) approval. This RMA and the associated RMA number may be obtained through Gatan Service or directly
from Gatan’s Warrendale facility at 724-776-5260. If the item is not under warranty, to obtain an RMA, the customer must provide a Purchase
Order (PO) for the repair. If the item is under warranty and the customer is requesting an expedited exchange, as may be the case for a printed cir-
cuit board, a PO will be required. A credit against this PO will be issued by Gatan upon receipt of the item as returned in accordance with the RMA
instructions. The returned item should be shipped prepaid by the customer with the RMA number clearly marked on the exterior of the shipping
container and on the enclosed shipping documents. If the returned item is under warranty, return transportation will be prepaid by Gatan. If the
returned item is not under warranty, return transportation will be charged to the customer.
Warranty Limitations
The warranty does not cover:
1.
Parts and accessories which are expendable or consumable in the normal operation of the instrument.
2.
Any loss, damage, and/or instrument malfunction resulting from shipping or storage, accident (fire, flood, or similar catastrophes normally
covered by insurance), abuse, alteration, misuse, neglect, or breakage or abuse of parts by User.
3.
Operation other than in accordance with correct operational procedures and environmental and electrical specifications.
4.
Performance to specifications or safety of use (including X-ray emissions) if the unit is physically installed on, used in conjunction with, or
used as part of a third party’s equipment and is not installed by a Gatan service engineer.
5.
Performance to specifications or safety of use (including X-ray emissions) as a result of the use of Gatan’s equipment with that of a third
party due to the third party’s product design.
6.
Modification of, or tampering with, the system.
7.
Improper or inadequate care, maintenance, adjustment, or calibration by User.
8.
User-induced contamination or leaks.
9.
Any loss, damage, and/or instruments malfunction resulting from use of User-supplied software, hardware, interfaces, or consumables other
than those specified by Gatan.
Warranty Exclusions
In the course of normal use and maintenance, certain parts have finite lifetimes. For this reason, the consumables, wear, and maintenance parts as
specified in Gatan’s operating manuals carry a 90-day warranty unless otherwise specified.
Post Warranty Period Support and Product Obsolescence
After the expiration of the warranty period described above, Gatan will provide service support for Gatan manufactured products at Gatan’s service
labor rates and parts pricing in effect at the time of the repair. Gatan will continue to provide billable service support for the products for a period
of three years after discontinuance or design obsolescence by Gatan. After this three year period, service support will be offered at the sole discre-
tion of Gatan.
Liability Limitations
This warranty is in lieu of and excludes all other expressed or implied warranties, including (but not limited to) warranties of merchantability of
fitness for a particular purpose. Under no circumstances will Gatan Inc. or Gatan International be liable for any direct, indirect, special, inciden-
tal or consequential damages (including lost profit) or loss of any kind, whether based on warranty, contract, tort, or any other legal theory. The
limits of Gatan liability in any dispute shall be the price received from the purchaser for the specific equipment at issue. The laws of the state of
Pennsylvania apply to all aspects of this warranty.
