If You Have Problems
3
If You Have Problems
Please visit our service and support page at www.gamry.com/service-support/. This page contains information
on installation, software updates, and training. It also contains links to the latest available documentation. If you
are unable to locate the information you need from our website, you can contact us via email using the link
provided on our website. Alternatively, you can contact us one of the following ways:
Internet
www.gamry.com/service-support/
Telephone
(215) 682-9330 9:00 AM−5:00 PM US Eastern Standard Time
(877) 367-4267 Toll-free US & Canada Only
Please have your instrument model and serial numbers available, as well as any applicable software and
firmware revisions.
If you have problems in installation or use of a system containing a Reference 3000, please call from a phone
next to your computer, where you can type and read the screen while talking to us.
We will be happy to provide a reasonable level of free support for registered users of the Reference 3000
Potentiostat/Galvanostat/ZRA. Reasonable support includes telephone assistance covering the normal
installation, use and simple customization of a computerized system containing a Reference 3000 connected to
a Windows
®
7 or higher computer.
A service contract that extends both the hardware warranty and software update period is available at an
additional charge. Software updates
do not
include software enhancements offered to our customers at
additional cost.
Enhancements to the Reference 3000 and Gamry’s standard applications software that require significant
engineering time on our part can be performed on a contract basis. Contact us with your requirements.
Limited Warranty
Gamry Instruments, Inc. warrants to the original user of this product that it shall be free of defects resulting from
faulty manufacture of the product or its components for a period of two years from the original shipment date
of your purchase.
Gamry Instruments, Inc. makes no warranties regarding either the satisfactory performance of the Reference
3000 Potentiostat/Galvanostat/ZRA including the software provided with this product or the fitness of the
product for any particular purpose. The remedy for breach of this Limited Warranty shall be limited solely to
repair or replacement, as determined by Gamry Instruments, Inc., and shall not include other damages.
Gamry Instruments, Inc. reserves the right to make revisions to the system at any time without incurring any
obligation to install same on systems previously purchased. All system specifications are subject to change
without notice.
There are no warranties which extend beyond the description herein. This warranty is in lieu of, and
excludes any and all other warranties or representations, expressed, implied or statutory, including
merchantability and fitness, as well as any and all other obligations or liabilities of Gamry Instruments,
Inc; including but not limited to, special or consequential damages.
This Limited Warranty gives you specific legal rights and you may have others, which vary from state to state.
Some states do not allow for the exclusion of incidental or consequential damages.
No person, firm or corporation is authorized to assume for Gamry Instruments, Inc., any additional obligation
or liability not expressly provided herein except in writing duly executed by an officer of Gamry Instruments,
Inc.
