Symptom Possible
Explanation
Possible
solutions
Software message – “grabba
sleeve disconnected” when
SMARTSPEED software
started
Incomplete serial
connection between PDA
and Grabba sleeve
1) Slide PDA up in sleeve and push back down to reconnect. A blue light
should flash on the right side of the sleeve
2) Sleeve requires reset (very rare) – insert PDA stylus into small hole
on back of sleeve
Grabba sleeve not
charged
Charge sleeve for a minimum of 30 minutes. Note – SMARTSPEED will
not work while sleeve is connected to USB – use 5V charger only
SMARTLOADER
software still running
Exit SMARTSPEED and check to see if SMARTLOADER is still running.
Close SMARTLOADER and try again
PDA asks for password
when turned on
Microsoft/HP bug which
is yet to be fixed
Perform a soft reset by inserting the stylus into the small hole on the left
side of the PDA (note –must disconnect Grabba sleeve to see hole)
Software returns error
“license not found” or “invalid
license” or “invalid smart
device”
Software license file has
not been copied into
program directory
Check email from Fusion Sport accompanying software update, and copy
the license.lic file into the program files/Smartspeed folder on the PDA. If
you do not have a license file, or the problem persists, contact Fusion
head office.
PDA loses power quickly
PDA not fully charged
Check charging instructions and recharge
WiFi or Bluetooth left on
Ensure Wifi and Bluetooth are turned off when not in use
PDA charges slowly
PDA being charged via
USB from PC
Connect USB cable to wall charger plug, or use 5V charger provided with
system
WiFi left on during
charging
Ensure Wifi and Bluetooth are turned off when not in use
Software returns an
“unexpected error”
Software has crashed
(extremely rare)
Wait for software to exit and reset, or perform a soft reset by inserting the
stylus into the small hole on the left side of the PDA (note –must
disconnect Grabba sleeve to see hole)
TROUBLESHOOTING GUIDE - PDA/SLEEVE PROBLEMS
TROUBLESHOOTING GUIDE - PDA/SLEEVE PROBLEMS
©
2009
Fusion
Sport
Pty
Ltd,
All
Rights
Reserved
Page
10
SMARTSPEED sofwtare still
running
Ensure SMARTSPEED software is closed after use.