User's Manual
7-7
Trouble-
shooting
Operating Problems
Table 7.3 identifies common operating problems and suggests
solutions. If you cannot resolve a problem, contact your dealer.
Table 7.3 Operating Problems and Solutions
Problem
Solution
TROUBLE-SHOOTING
The power does
Make sure that the “1” on the printer power
not turn on.
switch is toggled up.
Make sure that the power cord is securely
connected to both the printer and the outlet.
Make sure that the power outlet is functional.
Turn the power off. Wait 30 seconds and then
turn the printer on again. If the printer still has
no power, contact your dealer.
The printer is on
Make sure that the printer is online.
but it will not
print.
Make sure that the interface cable is securely
connected to both the printer and the compu-
ter.
If the red PAPER OUT indicator is lit, load
paper.
Run the printer self-test (see Chapter 5). If the
self-test executes normally, the problem is
caused by the interface, the computer, incorrect
printer settings, or incorrect software settings.
Make sure that the printer emulation selected
in your software is the same as the emulation
selected on the printer. See the section
Select-
ing an Emulation
in Chapter 2.
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