Security functions
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A26391-K124-Z100-1-7619
Troubleshooting
BIOS passwords
You have forgotten your user and/or supervisor password.
If you have forgotten your user password, enter the supervisor password or contact your system
administrator. If the supervisor password is also no longer available, contact our Help Desk. The
Help Desk will refer you to our service partner, who will unlock your workstation (for a charge). You
must provide proof of ownership for the workstation beforehand.
SmartCard reader
Your SmartCard is not recognised.
Make sure you have inserted your SmartCard into the SmartCard holder with the chip facing
upward. Also make sure you are using a supported SmartCard. Your SmartCard must comply with
the ISO standard 7816-1, -2, -3 or -4.
You have forgotten your PIN.
If you work in a network, contact your system administrator, who can unlock your workstation with
an Admin PIN.
You have lost your SmartCard.
If you work in a network, contact your system administrator, who can boot your workstation with an
Admin SmartCard.
Fingerprint sensor
The system does not recognise your fingerprint.
Clean the sensor surface with a soft, dry cloth. Place your fingertip in a position that differs slightly
from the one at your first attempt to log on.
