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IP PBXs USER MANUAL
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 If Dial Extension is enabled a default Dial Permission named Extension will be applied for callers being able to dial internal
extensions upon this IVR menu, if you wish callers could dial some more numbers you may select another dial permission here.
(Not Recommended)
 Language option determines which language of system voice prompts the callers will hear if they landed on some inbound
destinations that will play system voice prompts via this IVR menu, voicemail for example.
 Press Key Timeout(s) : The maximum interval time in seconds between pressing two keys.
 Events are the IVR options to be configured according to the instructions you have specified in the selected IVR prompts. Available
key presses could be set from 0 to 9 , * and # . If the caller presses the key which are not specified and it will be handled by the
“
Invalid Key
”
option. And if the caller didn
’
t press any key during the whole IVR process, the call will be handled by the
“
No Press
”
option.
5.2
Call Queue
Path:
Telephony -> Inbound Control -> Call Queue
A call queue places incoming calls in line to be answered while extension users are busy with other calls. The queued calls are distributed
to the next available extension user in the order received. Once a call queue has been created, it can be assigned to specific extensions
and configured to feature greetings, messages, and hold music.
To create a call queue, please click on the button, a popup window will show up as below:
First please complete the General Settings .
 In Call Queue Name field specify a name to identify this queue.
 In Queue Number field a default number is given. The number could be changed within the Paging Group Extension Number
Range listed on
Telephony -> Preferences -> Global PBX Options
page, Extension Ranges section.
 Ring Strategy
sets the method how you wish the queue agent extensions to ring when there
’
s incoming call to this queue.