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Chapter 8 Troubleshooting

Before Contacting Customer Support

SuperLoader 3 Autoloader User’s Guide

111

The autoloader does not

communicate with the

host system via the

Ethernet.

• Verify that the Ethernet cable is

connected to the correct hub.

• Verify the Ethernet configuration

settings via the front panel LCD. If the

DHCP server is available, Ethernet

status should indicate DHCP,

otherwise, you must set a unique IP

address and a subnet mask.

• Power off the autoloader by turning

off the system from the front panel

LCD and turning it back on.

• Contact customer support.

The application software

reports a failure locating a

piece of media or fails to

move a piece of media as

requested.

• Use the On-board Remote

Management tool and verify that the

media is in the expected location

internal to the autoloader.

• Using On-board Remote Management

diagnostic tool, execute the

Loader–

Health Check

command.

• Issue a

System Reset

either by using

On-board Remote Management

Diagnostics

page

System Reset

, or by

turning the power off from the front

panel.

• Contact customer support.

Содержание Quantum SuperLoader 3

Страница 1: ...2 4XDQWXP 6XSHU RDGHU 70 4XDQWXP 6XSHU RDGHU70 8VHU V XLGH 8VHU V XLGH 8VHU V XLGH 8VHU V XLGH 8VHU V XLGH 6XSHU RDGHU 70...

Страница 2: ...ur right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable viola...

Страница 3: ...1 Overview 1 SuperLoader 3 LTO 2 2 SuperLoader 3 LTO 3 2 SuperLoader 3 VS160 3 SuperLoader 3 SDLT600 3 Chapter 2 Installation and Configuration 5 Installing the Autoloader 5 Installation Overview 6 In...

Страница 4: ...and Verifying the Connection 18 Installing the Device Drivers 19 Tape Drive Device Driver 19 Autoloader Device Driver 20 Chapter 3 Operating the Autoloader 23 Operator s Panel Functionality 24 Enter P...

Страница 5: ...Operations Options 44 Updates Page 53 Diagnostics Page 54 Running Diagnostic Tests 54 Viewing Error or History Logs 54 Diagnostics 55 Identification 55 Performing a System Reset 55 Commands Page 56 In...

Страница 6: ...78 Diagnostics Using On board Remote Management 79 Chapter 7 Customer Replaceable Units CRUs 81 Replacing a Magazine or Magazine Blank 82 Removing a Magazine 82 Removing a Magazine Blank 83 Reinstalli...

Страница 7: ...r Code Field Description 125 Chapter 9 Basic Logs 137 Basic Information Logs 137 Log Descriptions 138 Autoloader Logs 138 Error Codes 139 Soft Logs 143 Update Logs 143 Shadow Logs 143 Boot Logs 144 OE...

Страница 8: ...61 Tape Drive Error Logs 161 Error Log Display 161 SCSI Check Condition Error Logs 162 Bugcheck Error Logs SDLT600 only 166 Event Error Logs SDLT600 only 168 A500 Hard Read Error 169 A501 SDLT Hard Wr...

Страница 9: ...Contents SuperLoader 3 Autoloader User s Guide ix Index 205...

Страница 10: ...Contents x SuperLoader 3 Autoloader User s Guide...

Страница 11: ...ine 30 Figure 7 System Menu Tree 61 Figure 8 Magazine and Blank 84 Figure 9 Removing the Screws from the Handle 85 Figure 10 Clearance Requirements for Rack Mounting 87 Figure 11 Required Parts for In...

Страница 12: ...04 Figure 30 Back View of Mounted Chassis 104 Figure 31 Close Up of Back View Chassis 105 Figure 32 Back View of the Rail After Installation 105 Figure 33 Error Log Diagram 116 Figure 34 Error Code Bi...

Страница 13: ...38 Table 7 POST Descriptions 74 Table 8 Probable Cause and Possible Solutions 108 Table 9 Error Codes 117 Table 10 Hard Error Log Field Descriptions 125 Table 11 Log Retrieval Methods 138 Table 12 Lo...

Страница 14: ...le 20 Error Event Logs Field Descriptions 168 Table 21 Hard Read Hard Write Error Field Descriptions 169 Table 22 Hard Read Error Hard Write Error Field Descriptions 171 Table 23 Loader Communication...

Страница 15: ...No Document Title Document Description 81 81313 Quantum SuperLoader 3Quick Start Guide This guide contains a sequence of steps recommended for unpacking installing and setting up your autoloader 81 8...

Страница 16: ...d installing a rail kit 81 81237 How to Ship the Quantum SuperLoader This guide provides information on the proper packing for returning the autoloader for repair Note Notes emphasize important inform...

Страница 17: ...ts contact Quantum Corporation 141 Innovation Irvine CA 92617 3040 949 856 7800 800 284 5101 Technical Publications 0 To comment on existing documentation send e mail to doc comments quantum com Visit...

Страница 18: ...1 7 3839 0988 Europe Middle East Africa International Code 44 0 1256 848748 Send faxes for the Customer Support Department to North South America 949 725 2176 Asia Pacific Rim International Code 61 7...

Страница 19: ...not enough the information has to be spread across numerous tapes To avoid constantly changing tapes manually many tape backup systems include a Quantum SuperLoader 3 autoloader Each autoloader is a r...

Страница 20: ...using an Ethernet connection to perform administrative functions and download system updates SuperLoader 3 LTO 2 1 The autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data sto...

Страница 21: ...n The autoloader is compatible with the most popular operating systems and environments supporting a SCSI LVD interface but requires direct support from the operating system or a compatible backup app...

Страница 22: ...Chapter 1 Introduction Overview 4 SuperLoader 3 Autoloader User s Guide...

Страница 23: ...e Autoloader 2 Installation Overview Installation Preparation SCSI Bus Requirements Accessories Choosing a Location on page 9 UL Requirements on page 10 Understanding Autoloader Features on page 11 Ba...

Страница 24: ...it refer to your rack Installation Guide 5 Shut down or turn off the server and all devices attached to the server see Connecting the SCSI and Power Cables on page 16 6 Attach the SCSI cable to the au...

Страница 25: ...charge static electricity from your body by touching a known grounded surface such as your computer s metal chassis SCSI Bus Requirements 2 There are minor differences between the Quantum SuperLoader...

Страница 26: ...Guide SCSI host cable SCSI terminator Hardware to rack mount the autoloader T8 and T10 TORX L Key drivers One magazine blank Power cable Note If you use a single ended SE SCSI bus the tape drive s pe...

Страница 27: ...with 2U of clearance Room temperature 10 35 C 50 95 F Power source AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Note Locate the AC outlet near the autoloader The AC power cable is...

Страница 28: ...l Loading 2 Mounting of the equipment in a rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Overloading the Circuit 2 Consideration should be given to th...

Страница 29: ...up after a reset after an import or export or when a re inventory command is issued see Running an Inventory on page 38 Beyond that there is no user interface with the bar code reader via the front pa...

Страница 30: ...ar Code Reader 12 SuperLoader 3 Autoloader User s Guide Product Overview 2 Figure 1 Front Panel Controls 1 Power switch 2 Mailslot 3 Front panel LEDs 4 Front panel LCD screen 5 Function keys 6 Left ma...

Страница 31: ...e Reader SuperLoader 3 Autoloader User s Guide 13 Figure 2 Back Panel Overview 1 VHDCI SCSI connectors 2 Fan vent 3 Power connector 4 Ethernet connector 5 Power switch Note If the cover must be taken...

Страница 32: ...pping company immediately 3 Open the shipping box and remove the accessories package Set the accessories package aside for now 4 Lift the autoloader and padding out of the box and place it on the work...

Страница 33: ...SuperLoader 3 Autoloader User s Guide 15 Identifying Product Components 2 Accessories 2 Figure 3 Accessories 1 SCSI cable 2 SCSI terminator 3 Power cable 4 Quick Start Guide 5 CD drivers and documenta...

Страница 34: ...d Power Cables 2 To connect the SCSI and power cables to the autoloader follow these steps 1 Shut down and turn off the selected server Turn off all attached accessory devices such as printers and oth...

Страница 35: ...apter manufacturer for information 1 Attach the terminator to the remaining SCSI connector on the back panel of the autoloader if the autoloader is the last or only device on the SCSI bus Otherwise at...

Страница 36: ...When the host server is powered on install software and or drivers that are compatible with the autoloader see Installing the Device Drivers Software compatibility information is available at www qua...

Страница 37: ...s 2 There are two device drivers associated with the SuperLoader 3 autoloader One for the autoloader itself and a second for the tape drive within the autoloader Tape Drive Device Driver 2 Microsoft W...

Страница 38: ...ive appears under Other Devices again 7 Right click the appropriate listing and click Properties 8 Select the Driver tab 9 Click Update Driver 10 When the Upgrade Device Driver Wizard appears click Ne...

Страница 39: ...for Hardware Changes Windows 2000 now scans for the Quantum SuperLoader 3 Autoloader The autoloader appears under Medium Changers again 7 Right click the Unknown Medium Changer Device listing and cli...

Страница 40: ...Chapter 2 Installation and Configuration Installing the Device Drivers 22 SuperLoader 3 Autoloader User s Guide...

Страница 41: ...Chapter 3 3Operating the Autoloader Operator s Panel Functionality Using Cartridges on page 26 Using Magazines and Magazine Blanks on page 30 Viewing Status Information on page 34 Running an Inventor...

Страница 42: ...thing you need to monitor autoloader status and to control all of its functions Figure 5 Front Panel Note If security is enabled and you try to execute a command without entering a password the autolo...

Страница 43: ...ary to execute these functions you must first enter your password see Enter Passwords on page 25 All passwords are six numeric digits long When you enter a password all password protected functionalit...

Страница 44: ...the command will not be initiated until the write command is completed Note On the front panel menu whenever you see Enter or Eject it means the tape enters and leaves the autoloader through the mail...

Страница 45: ...ds to press Enter in response To insert a cartridge in a magazine slot 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Enter and then press Enter 3 F...

Страница 46: ...indicated by an asterisk 3 From To scroll to the location to which you want to move the cartridge Slots that are occupied by a data cartridge are indicated by an asterisk Press Enter 4 Press Enter If...

Страница 47: ...s Enter 4 Scroll to By Location Slots that are occupied by a data cartridge are indicated by an asterisk The slot that is occupied by a cleaning tape is indicated with an sign if Auto Clean is enabled...

Страница 48: ...Chapter 3 Operating the Autoloader Using Magazines and Magazine Blanks 30 SuperLoader 3 Autoloader User s Guide Using Magazines and Magazine Blanks 3 Figure 6 Left and Right Sides of a Magazine...

Страница 49: ...ping sound as the appropriate magazine is ejected from the autoloader Left magazine has been ejected or Right magazine has been ejected appears on the LCD 4 Grasp the magazine by the handle with one h...

Страница 50: ...talling a Magazine 3 To install a magazine into the autoloader use the following procedure 1 Grasp the magazine by the handle with one hand and support it underneath with the other hand 2 Slide the ma...

Страница 51: ...ance detente until the cartridge is properly latched into the slot All forward progress stops when the cartridge is fully inserted You can remove a cartridge in the same manner as you insert it Use th...

Страница 52: ...er 1 and the right magazine will indicate the number 9 Viewing Status Information 3 From the scrolling menu on the LCD you can view the autoloader status firmware version element status tape drive sta...

Страница 53: ...e VX XX where X XX is the current installed version of the firmware Table 3 Firmware Version Fields Status Message Description Magazines L The left magazine is present R The right magazine is present...

Страница 54: ...y an asterisk The empty slot that is assigned to a cleaning cartridge is indicated with an exclamation point The slot that is occupied by a cleaning cartridge is indicated with an ampersand 5 Scroll t...

Страница 55: ...version use the following procedure 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Drive and then press Enter 3 From the Drive submenu scroll to Versio...

Страница 56: ...he mailslot to determine if a cartridge is present If so it also reads the bar code label if available If you need to run an inventory in addition to this you can do so manually To perform an inventor...

Страница 57: ...the same amount of tape Compression also increases the performance of the data transfers from or to the SCSI bus The data compression is drive dependent and cannot be set from the front panel or On b...

Страница 58: ...Chapter 3 Operating the Autoloader Data Compression 40 SuperLoader 3 Autoloader User s Guide...

Страница 59: ...3 autoloader firmware includes an Ethernet interface to allow remote administration of the autoloader The interface called the On board Remote Management includes a Web server that provides a Hyperte...

Страница 60: ...onfiguration Diagnostics and Updates pages To open On board Remote Management 1 From your computer open your Web browser 2 In the browser s address field enter the IP address for your autoloader see V...

Страница 61: ...lays the opening page for that menu Default Username and Password 4 The default username for On board Remote Management is guest The default password is guest The username and password are case sensit...

Страница 62: ...Operations Options 4 The options listed under System Operations include SCSI ID Mode Compression Cleaning Tape Magazines and System Time SCSI ID 4 You can change the drive s SCSI ID from On board Rem...

Страница 63: ...tial Cycle mode which is an option of the Sequential mode the autoloader automatically starts over with magazine slot 1 when the last cartridge is used slot 16 or highest filled slot If this change mo...

Страница 64: ...the current compression setting is displayed as Compression Enabled or Compression Disabled Cleaning Tape 4 To enable or disable the Auto Clean function you must also designate a full slot for the cle...

Страница 65: ...formation reported to the SCSI host This setting does not affect the access to magazine slots from the front panel or On board Remote Management Those interfaces are based on the physical configuratio...

Страница 66: ...ch power up The time can be reset automatically if a time server is configured see Setting Ethernet on page 62 Otherwise the time must be set manually from the front panel or through On board Remote M...

Страница 67: ...or the Ethernet connection In the Set IP section if a check mark appears in the box next to DHCP the dynamic IP address option is enabled This means that with every reset of the system the IP address...

Страница 68: ...to Front Panel Security Enabled 4 If the check box is blank the security option for the front LCD panel is not enabled 5 Click submit To reset the front panel password 1 From any page click the Confi...

Страница 69: ...the set When a set is used to specify a range of IP addresses the b portion of each address set must be greater than or equal to the a portion of that address set If neither set is enabled any IP clie...

Страница 70: ...ave elapsed After selecting the appropriate policy by clicking the check box click submit to save the changes 1 From any page click the Configurations heading The Configurations screen displays 2 On t...

Страница 71: ...he autoloader If this occurs you can restore the default values by running Restore Default from the front panel Configuration Menu Note A Microsoft issue can keep a user from updating drive or loader...

Страница 72: ...Loader Health Check Loader Picker Test Loader Magazine Test Loader Inventory Test Viewing Error or History Logs 4 To view error or history logs 1 From any page click the Diagnostics heading The Diagn...

Страница 73: ...in Identification 4 You can use the Identification feature of the autoloader by requesting the LCD backlight to flash for a specified number of seconds This can be helpful in identifying the location...

Страница 74: ...ant to move the tape and then click submit Inventory 4 The autoloader automatically runs an inventory whenever you power it on or insert a magazine If you need to run an inventory in addition to this...

Страница 75: ...o This continues until the backup software stops accessing the drive or until all the cartridges have been sequentially accessed The autoloader does not move the media until the host requests the tape...

Страница 76: ...Chapter 4 On board Remote Management Commands Page 58 SuperLoader 3 Autoloader User s Guide...

Страница 77: ...dministration of the Autoloader 5 Configuring the Autoloader Setting the SCSI ID on page 62 Setting Ethernet on page 62 Setting the Time on page 66 Setting the Change Mode on page 68 Setting Security...

Страница 78: ...on the autoloader LCD If you cannot resolve the problem yourself contact your service representative or go to www quantum com When you first power on the autoloader the setting for the Internet Protoc...

Страница 79: ...wer on the autoloader the default is set with no password protection However after you set the security option all the configuration functionality is password protected You need an administrator level...

Страница 80: ...enu is not already visible press Enter 2 On the main menu scroll to Configuration and press Enter 3 On the Configuration submenu scroll to SCSI ID and press Enter 4 Scroll to the number you want to se...

Страница 81: ...nu scroll to Configuration and then press Enter 2 From the Configuration menu scroll to Ethernet and then press Enter 3 From the Ethernet submenu scroll to Set IP and then press Enter 4 Scroll to DHCP...

Страница 82: ...d then press Enter 3 From the Ethernet submenu scroll to Set Subnet Mask and then press Enter 4 At each position of the Subnet Mask address use the up and down arrows to change the value of each digit...

Страница 83: ...e and so on The server uses this information to define what is obtainable from each device and what can be controlled turned off on and so on To set an SNMP server 1 From the main menu scroll to Confi...

Страница 84: ...er on time is used The SuperLoader 3 autoloader must be reset after each power up The time can be reset automatically if a time server is configured see Setting the Time Server Setting the Time Server...

Страница 85: ...new time zone is set 6 Press Escape or Enter as necessary to return to the main menu To set the date and time 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration...

Страница 86: ...hat do not manage media During backup when one cartridge is read or written to the end of the tape the autoloader automatically returns that cartridge to its slot and loads the cartridge from the next...

Страница 87: ...5 Press the power button again to power up the autoloader The new change mode is now in effect Sequential Mode Operations 5 If you enable Sequential mode you must use the Sequential Ops submenu under...

Страница 88: ...ctionality Security Option 5 When you first power on the autoloader the security option is set to Off Use the following procedure to enable the security option You must have an administrator level pas...

Страница 89: ...to Set Password and then press Enter 3 To set a password to the operator level scroll to Operator To set a password to the administrator level scroll to Administrator then press Enter The Set Passwor...

Страница 90: ...assword In this case you must call customer support When you call have the autoloader connected to the Ethernet and open On board Remote Management Note You can reset front panel passwords to the fact...

Страница 91: ...This section also explains how to perform diagnostic tests from the front panel and On board Remote Management Note Only use the Diagnostics Commands when the autoloader is known to be idle and unava...

Страница 92: ...Addr Lines Bit walks the SRAM address lines SRAM Tests the 512k SRAM Code Chksum Verifies the Flash image checksum EERom Checks the EERom area and verifies the checksums PLL Clock Tests that the micro...

Страница 93: ...em Ready and the current configuration display after the POST completes successfully If the autoloader is not working properly error messages display on the front panel see Checking for Errors on page...

Страница 94: ...textbox scroll to the first number of the password and then press Enter The text box above the asterisk disappears and another text box appears above the next asterisk 5 Repeat step 4 to enter the rem...

Страница 95: ...Diagnostic Tests 6 You can perform the following diagnostic tests using the front panel Halt Test Loader Self Test Loader Health Check Loader Picker Test Loader Magazine Test Loader Inventory Test To...

Страница 96: ...erwise you will be returned to the Diagnostics menu Press Enter to run the desired test Running Test appears while the test is in progress To stop the test prematurely see Stopping a Diagnostic Test b...

Страница 97: ...gnostics heading A login window appears 3 Type an Administrator user name and a password and then click Enter The Diagnostics submenu appears 4 Select the test you wish to perform from the Diagnostics...

Страница 98: ...Chapter 6 Diagnostics On board Remote Management Diagnostic Tests 80 SuperLoader 3 Autoloader User s Guide...

Страница 99: ...dily injury or damage to the equipment Some parts of the autoloader are customer replaceable Magazines are not interchangeable between the VS SDLT drive types and LTO drive types of the SuperLoader 3...

Страница 100: ...d on the front panel menu If you need to remove the magazine when the autoloader is powered off you must remove it manually Please contact Customer Support for more information Removing a magazine usi...

Страница 101: ...magazine by the handle with one hand and support it underneath with the other hand 2 Slide the magazine into the magazine bay Make sure you position the magazine correctly it should slide smoothly 3...

Страница 102: ...e blank can be configured to fit in the right or left magazine bay The handle must be removed and the appropriate handle attached to match the orientation of the magazine or blank To remove and attach...

Страница 103: ...not to break the hinge 3 Rotate the magazine 180 degrees so that what was the front of the magazine is now the back 4 Attach the appropriate left or right handle to the front of the rotated magazine...

Страница 104: ...appropriate right or left handle to the front of the rotated magazine blank 5 Snap the handle back on the front of the magazine blank 6 Install the two screws to attach the handle securely to the maga...

Страница 105: ...nce to load or unload a magazine from the system Minimum clearance to load a tape via the mailslot Clearance to door inside a rack 27 0 686 mm 6 0 152 mm 2 0 51 mm 1 0 25 mm 3 4 86 mm Minimum side cle...

Страница 106: ...oader into a rack cabinet Stationary Rack Mount Installation 7 This section describes the steps for attaching the autoloader directly to the rails of a rack 1 Make sure you have the following tools an...

Страница 107: ...nuts Eight screws Figure 11 Required Parts for Installation 2 Install two clip nuts 1 75 in 44 45 mm apart onto each of the four rails of the rack making sure that you install each pair of clip nuts a...

Страница 108: ...r 3 Autoloader User s Guide Figure 12 Installing Two Clip Nuts 3 Select the long or short autoloader brackets depending on the depth of the rack and then attach them to the rear of the autoloader see...

Страница 109: ...pter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader SuperLoader 3 Autoloader User s Guide 91 Figure 13 Attaching Autoloader Brackets Autoloader bracket Screws 10 32 x 1 4 only Autoload...

Страница 110: ...the rail while still allowing the support bracket to be slightly shifted by hand This shifting will help facilitate the engagement of autoloader brackets as the autoloader is installed in the rack You...

Страница 111: ...o the rack so that the autoloader brackets slide into corresponding support brackets on the rear rails and the tabs at the front of the autoloader align flush with the clip nuts on the front rails see...

Страница 112: ...der to the rack using four rack screws two per tab as shown in figure 16 Tighten the screws just enough to secure the autoloader to the front rails Figure 16 Front Alignment b Install four screws two...

Страница 113: ...s and mounting hardware to use as a stationary mounting unit allowing the autoloader to be contained within a rack This is not a slide rail kit but allows some movement from the rack cabinet for easie...

Страница 114: ...Chapter 7 Customer Replaceable Units CRUs Installing and Removing the Optional V Rail Kit 96 SuperLoader 3 Autoloader User s Guide Figure 18 Left Rail Assembly Figure 19 Right Rail Assembly...

Страница 115: ...Mount Features Figure 21 Rear Mount Features Accessory Pieces 7 Besides the rail parts themselves there are two plates included with the rail kit These plates are used for various rack mountings The...

Страница 116: ...ver Plate and 10 32 Nut Plates Installation in a 375 Square Hole Rack 7 To install the rail in a 375 square hole rack 1 Identify the correct mounting holes on the vertical rail making sure that the se...

Страница 117: ...ail in the identified holes by using 10 32 x 625 bolts in the center two holes of the plate 3 Mount the tab of the autoloader to the upper and lower holes in the front cover plate using 10 32 x 625 bo...

Страница 118: ...in the center two holes of the plate 3 Mount the side tab of the autoloader to the upper and lower holes in the front cover plate using M6 200 threaded bolts Installation in a 10 32 Threaded Hole Rac...

Страница 119: ...nstallation 2 Mount the front cover plate to the vertical rail in the identified holes by using 10 32 x 625 bolts in the center two holes of the plate 3 Mount the tab of the autoloader to the upper an...

Страница 120: ...Chapter 7 Customer Replaceable Units CRUs Installing and Removing the Optional V Rail Kit 102 SuperLoader 3 Autoloader User s Guide Figure 26 Chassis Rail Parts Figure 27 Rail Installed on Chassis...

Страница 121: ...Chapter 7 Customer Replaceable Units CRUs Installing and Removing the Optional V Rail Kit SuperLoader 3 Autoloader User s Guide 103 Figure 28 Close up of Chassis Rail...

Страница 122: ...apter 7 Customer Replaceable Units CRUs Installing and Removing the Optional V Rail Kit 104 SuperLoader 3 Autoloader User s Guide Figure 29 Chassis Mounted in Rack Figure 30 Back View of Mounted Chass...

Страница 123: ...ustomer Replaceable Units CRUs Installing and Removing the Optional V Rail Kit SuperLoader 3 Autoloader User s Guide 105 Figure 31 Close Up of Back View Chassis Figure 32 Back View of the Rail After I...

Страница 124: ...Chapter 7 Customer Replaceable Units CRUs Installing and Removing the Optional V Rail Kit 106 SuperLoader 3 Autoloader User s Guide...

Страница 125: ...to simple connection problems Before you return your autoloader you may be able to fix the problem yourself by following some basic troubleshooting procedures Other than drive cleaning there is no rec...

Страница 126: ...use severe bodily injury or damage to the equipment Problem Probable Cause Suggested Action The front panel does not display information The connection to the LCD has failed Use On board Remote Manage...

Страница 127: ...that the drive carrier assembly is locked into the autoloader chassis with the four screws supplied Contact customer support The front panel does not display information but light indicators above th...

Страница 128: ...erify that the autoloader SCSI ID is set to a unique SCSI ID that is not used by any other SCSI device on the same SCSI bus Issue a System Reset either by using On board Remote Management Diagnostic p...

Страница 129: ...bnet mask Power off the autoloader by turning off the system from the front panel LCD and turning it back on Contact customer support The application software reports a failure locating a piece of med...

Страница 130: ...r for service use these steps to prepare the autoloader for shipment 1 Remove all cartridges from the unit 2 Power off the autoloader via the front panel The application software reports an error whil...

Страница 131: ...toloader brackets 4 While supporting the front of the autoloader remove the four front screws 5 Using two people or an appropriately rated mechanical lift remove the autoloader from the rack by slidin...

Страница 132: ...the autoloader towards the back end of the box 4 Insert the empty accessory kit box or filler tube into the shipping box at the front end of the autoloader in the space between the autoloader foam in...

Страница 133: ...affects The error logs also describe what you must do to fix the error or which parts of the autoloader need to be repaired or replaced Different types of error logs are generated for the autoloader...

Страница 134: ...logs will not help you troubleshoot errors Instead they provide you with basic information see Basic Information Logs on page 137 Is there an error No Yes Application logs Check No Yes Yes Is the pro...

Страница 135: ...ollowing table lists the error messages that are displayed on the LCD and the error code Table 9 Error Codes Note To troubleshoot hard errors you may need to power cycle repair or replace the unit Scr...

Страница 136: ...r 12 TX Caller error 13 TX Suspend error 14 TX Timer error 15 TX Tick error 16 TX Activate error 17 TX Thresh error 18 TX Suspend Lifted 19 SYS Cmd started 20 SYS Failure 21 SYS Busy 22 SYS Timeout 23...

Страница 137: ...SYS Stack ovflw 2F SYS POST fail 30 SYS Watchdog fail 31 SYS PWR on restart 32 SYS PWR down 33 SYS Overload 34 SYS Performance 35 SYS Asyc stop 36 SYS Cleaning error 37 SYS 12C Device Error 38 SYS of...

Страница 138: ...n Progress 51 Unsupported Command 52 Command failed 53 Device Not Ready 54 Invalid Element Address 55 Invalid Page Code 56 Invalid Test 57 Exchange Command Not Supported 58 Invalid Command Parameter 5...

Страница 139: ...mp 64 Rejected Command 6E Communication Error 6F Elev Unknown err 90 Elev Unknown err 91 Elev Flag bad 92 Elev Sensor bad 93 Elev Unknown err 94 Elev Unknown err 95 Elev Unknown err 96 Elev cal lost 9...

Страница 140: ...SRVO No mag A6 SRVO Mail Slot full A7 SRVO Dest full A8 SRVO Pkr full A9 SRVO PKR crt sns err AA SRVO DRV pth sns err AB SRVO MSdoor sns err AC SRVO MSdoor dol err AD SRVO Initialize err AE SRVO Even...

Страница 141: ...eved PKR Rot cal lost B7 PKR Trans cal lost B8 PKR Rot lost B9 PKR Trans lost BA PKR Rot pos error BB PKR Trans pos error BC PKR Dropped cartridge BD PKR Missed cartridge BE PKR Jammed cartridge BF MT...

Страница 142: ...ow to troubleshoot errors To retrieve Hard Error log information from the front panel 1 From the front panel LCD scroll to Diagnostics and then press Enter The Diagnostics submenu appears 2 From the D...

Страница 143: ...he event with a possible application interruption If the unit is unable to acquire the correct time date from the SNTP time server or the front panel the time stamp contains values indicating the powe...

Страница 144: ...ry Action Field Description Recovery Action Defines what the autoloader will do based on the event that occurred If the value is 0 the autoloader will continue operations because this is typically a s...

Страница 145: ...02 Picker 03 Magazine Left 04 Magazine Right 05 Magazine Up left 06 Magazine Up right 07 Loader 08 Bar Code Reader 09 Front Panel 0A IP 0B Diagnostic 0C Error 0D Code Update 0E PSP 0F PSP Timer 10 Vo...

Страница 146: ...he event Error Description Suggested Actions 00 25 General Software flags Check for a Hard Error log If an error appears in the Hard Error log power cycle the autoloader and run the Loader Health Chec...

Страница 147: ...eat checks after power cycle If all previous steps fail contact customer support 2A Invalid Element Status Check the host device driver Check the host application Power cycle the autoloader Repeat che...

Страница 148: ...blank Replace the magazine or magazine blank try a second one if possible If all previous steps fail contact customer support 3C Over Temp Verify that the temperature of the autoloader inlet air is wi...

Страница 149: ...rtridge does not have labels or other matter anywhere on the cartridge except where labels are expected to be placed Try to load a different piece of media If multiple pieces of media fail contact cus...

Страница 150: ...dge and it was ejected Power cycle the autoloader If the error continues contact customer support A6 Source Magazine Missing Verify that the magazine is installed correctly into the autoloader Remove...

Страница 151: ...er support If the cartridge is in the mailslot opening remove it Verify that the mailslot is fully closed Verify that there is no debris in the mailslot opening A9 Picker Full Look in the front of the...

Страница 152: ...all previous steps fail contact customer support AE Unknown Servo Error Run the Loader Health Check test If the previous step fails contact customer support AF Error Log Information Event No action re...

Страница 153: ...upport D1 Magazine Present Sensor Bad Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Remove and reinsert the magazine Power cycle the autoloader...

Страница 154: ...em is the right or the left magazine Remove and reinsert the magazine Try a different magazine if possible Make sure that the sensor is not blocked by debris Power cycle the autoloader If all previous...

Страница 155: ...ccur the autoloader or tape drive generates logs recording the action You can use some of these logs to troubleshoot errors These logs are described in chapter 8 Troubleshooting The other logs contain...

Страница 156: ...e manner Autoloader Logs 9 The autoloader generates seven types of logs Soft Logs on page 143 Update Logs on page 143 Shadow Logs on page 143 Boot Logs on page 144 OEM Logs on page 144 ID Logs on page...

Страница 157: ...the correct time date from the Simple Network Time Protocol SNTP server or the front panel the time stamp contains values indicating the power cycle number and the time an entry was written relative...

Страница 158: ...an event that is just recording an action for when the development team may be working on enhancements If the value is other than 0 then you must reboot the autoloader in order to recover from the eve...

Страница 159: ...Interrupt Error Type Defines the type of error or event that occurred Code Descriptions 00 25 General Software flags 26 Message Send ID error 27 Message Bad 28 Message parameter Bad 29 Invalid Element...

Страница 160: ...Magazine Missing A7 Destination Magazine Missing A8 Destination Element Full A9 Picker Full AA Picker Cartridge Sensor Error AB Drive Path Sensor Error AC Mail Slot Door Sensor Error AD Mail Slot Sol...

Страница 161: ...changed Shadow Logs 9 You will not use these logs D2 D4 Position Sensor Bad D5 DE Cartridge flags located on the magazine may be bad or the sensor to detect the flags may have a problem DF Jammed Cart...

Страница 162: ...Boot Logs 9 Boot logs keep track of the boot status in terms of number of hours the unit has been powered on the number of times the autoloader has been rebooted and the reason for the reboot OEM Logs...

Страница 163: ...tion Event Log Number A sequence number that indicates the order in which the event was logged Event Number or Name This field appears in every event log but varies depending on the event type This fi...

Страница 164: ...r tape drive detected a failure when power was applied POST may have failed during a reset and retry Figure 39 POST Failures Event Log Sample Table 14 POST Failure Specific Fields Note This event type...

Страница 165: ...Specifications This appendix describes the specifications relating to the SuperLoader 3 autoloader The autoloader is equipped with one of the following drive types Quantum LTO 2 half height Quantum Ce...

Страница 166: ...ications 148 SuperLoader 3 Autoloader User s Guide Physical Specifications 1 Rack Mount Height 8 9 cm 3 5 in Width 45 cm 17 7 in Length 75 46 cm 29 71 in Package Weight without media 22 7 kg 50 lb Foo...

Страница 167: ...2 1 compression ratio SDLT600 Drive Native 129 6 GB hr Compressed 259 2 GB hr assuming 2 1 compression ratio Drive Type only one type per unit not interchangeable 1 Quantum LTO 2 half height drive or...

Страница 168: ...with new tape LTO Ultrium 3 58 seconds to BOT for previously written tape 30 seconds to BOT with new tape VS1 120 seconds to BOT for previously written tape 150 seconds to BOT with unformatted tape S...

Страница 169: ...Operating 10 to 35 C Nonoperating 40 C to 65 C Temperature Variation Operating 10 C per hour Nonoperating 20 C per hour Humidity Operating 20 to 80 noncondensing Nonoperating 10 to 90 noncondensing Gr...

Страница 170: ...es 47 63 Hz AC Input current All Drive Types 60 Hz system 4 0 A RMS for 115 VAC 50 Hz system 4 0 A RMS for 230 VAC Power consumption All Drive Types 60 Hz 75 W 50 Hz 80 W Operating Swept Sine Vibratio...

Страница 171: ...erating 20 G 8 ms half sine 3 shocks per axis X Y Z Description Quantum LTO 2 Read write transfer rate maximum sustained LTO Ultrium 2 media Noncompressed mode 93 6 GB hr Compressed 2 1 typical 187 2...

Страница 172: ...y 200 GB noncompressed 400 GB 2 1 typical compression Basic description Advanced metal particle Tape length 609 m 1998 ft Cartridge dimensions 10 2 x 10 54 x 2 15 cm 4 x 4 15 x 85 in Read compatibilit...

Страница 173: ...nsfer rate 160 MB s maximum native Average access time 58 seconds from BOT Loading time to BOT for previously written tape 75 seconds maximum Unloading time from BOT 30 seconds maximum MCBF 400 000 cy...

Страница 174: ...tridge life 1 000 000 passes any point on the tape passing the recording head in either direction LTO Universal Cleaning cartridge 50 uses Description Quantum DLT VS160 Read write transfer rate maximu...

Страница 175: ...ted capacity 80 GB noncompressed 160 GB 2 1 typical compression Basic description 0 498 inch advanced metal particle Tape length 557 2 m 1847 ft Cartridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 1...

Страница 176: ...compressed mode 129 6 GB hr Compressed 2 1 typical 259 2 GB hr Burst transfer rate 160 MB s Average access time 79 seconds from BOT Loading time to BOT for previously written tape 40 seconds maximum U...

Страница 177: ...pical compression Basic description Advanced metal particle Tape length 630 m 2 066 ft Cartridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility SDLT I SDLT II Shelf life 30...

Страница 178: ...Appendix A Specifications Tape Drive Specifications 160 SuperLoader 3 Autoloader User s Guide...

Страница 179: ...page 168 Tape Drive Error Logs 2 The tape drive generates six types of logs For troubleshooting errors you will only use SCSI Check Condition Error logs Bugcheck Error logs and Event Error logs Error...

Страница 180: ...e event created a check condition that the host should know about Field Description Event Log Number A sequence number that indicates the order in which the event was logged Event Number or Name This...

Страница 181: ...at the drive did not have an error but that the host system may have sent an incorrect command or that a field in the changing parameters information was not correct This is also an indicator that a r...

Страница 182: ...a SCSI Bus reset or a transition from Ready to Not Ready A reset is required because Mode Page setting may change after a reset and the host will need to know that This sense key is not logged in the...

Страница 183: ...em logs If the problem continues contact customer support 14 00 Entity Not Found A logical block that was written on the tape was not found while trying to read the data Problem may be the tape cartri...

Страница 184: ...rces If it is determined to be a firmware issue contact customer support Field Description Event Number The Event Number is one of the common first line fields explained in the Event Types sections Be...

Страница 185: ...mes after you reset the drive contact customer support EE08 Watch Dog Timer Expired SCSI bus host controller or drive problem If the problem continues multiple times after you reset the drive contact...

Страница 186: ...o follow for troubleshooting errors This information can be found in the block descriptors of each log To find information on specific Event Error log entries see A500 Hard Read Error A501 SDLT Hard W...

Страница 187: ...ons Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Media ID 2 Physical Block Number PBN 3 Tape Address 4 12 13 Media Type Tape Format 14 Tape Number 15 Retry Count Logical Blk Num LBN 16 Head Wear Hours...

Страница 188: ...the event is not due to media being written badly by some other drive To confirm the media was not written incorrectly look for A401 events with the same media ID on this drive and other drives this...

Страница 189: ...te 03 Byte 02 Byte 01 Byte 00 1 Media ID 2 Physical Block Number PBN 3 Tape Address 4 12 13 Media Type Tape Format 14 Tape Number 15 Retry Count Logical Blk Num LBN 16 Head Wear Hours BRC Head Wear Ho...

Страница 190: ...est with two pieces of media If test fails contact customer support Track Number Track number where error occurred Retry Count Retry count used when reading Logical Block Number LBN A block of data on...

Страница 191: ...t of suggested actions Power cycle the unit If the problem repeats perform an SuperLoader Random Access test If problem repeats contact customer support A503 SDLT Drive Servo Error 2 The Drive Servo E...

Страница 192: ...ptions Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Log Type 2 3 Drive Error Code Drive Status MSW 4 Drive Status LSW 5 Track Number 6 Physical Block Number PBN 7 11 12 Power on Hours LSW Power on Hour...

Страница 193: ...zation Errors Check Power If Repeating ensure no media loaded No Media and repeat drive replacement 0040h 004Fh Cartridge Insertion Errors Check Cartridge 0050 005F Cartridge Unload Errors Check Cartr...

Страница 194: ...not buckle the tape when loading 01 Drive is unloading a tape 00 Drive is loading a tape LSW Bits Description 15 Drive is running a cleaning tape 14 Drive is ejecting a cartridge 13 Drive has No Tape...

Страница 195: ...03 Drive is in process of loading the tape step 1 02 A cartridge has been inserted 01 No cartridge has been inserted 00 Drive is in the Process of Initializing typical after power on or a total drive...

Страница 196: ...s Description 15 Unused 14 BOT LED bad 13 Unused 12 A to D test failed 11 Unused 10 Unused 09 EEROM check sum failed 08 12 volts bad 07 Unused 06 Unused 05 PLL clock test failed 04 EEROM check sum fai...

Страница 197: ...f media If test fails contact customer support A507 A508 Directory Read Failure Directory Write Failure 2 These events indicate a possible problem in reading or writing to the tape directly Figure 44...

Страница 198: ...criptions 9 EOT Status 10 12 Field Description Called Mode Directory mode called from Mode Value READ on LOAD 1 WRITE on UNLOAD 2 WRITE from BOT 3 READ BOTH REVERSE 4 READ BOTH FORWARD 5 Save Format T...

Страница 199: ...r 13 Calibration On Load success 12 Lram directory stale 11 Tape direction rev 10 Directory stale 09 Retry needed 08 Directory clobbered 07 Non zero first track 06 Unknown format 05 Event log 04 Forma...

Страница 200: ...Retry failed 0x1 No Blocks 0x2 Goofy Blocks 0x3 No Block 0 0x4 Bad ECC 0x5 Directory Cell Recovery 0x6 Directory Cell stale 0x7 Directory Cell fail 0x8 Serpentine 0x9 Verify fail 0xA BOT fail 0xB BOT...

Страница 201: ...nknown 0 No directory 1 Partial directory 2 Directory complete 3 Directory stale 4 EEPROM Status EEPROM directory status Description Value Directory recovered 1 Initial 0x0001 No LBN 0 10 Media ID mis...

Страница 202: ...having difficulty writing to directory EOT Status Directory status four Description Value Directory recovered 1 Directory attempt 2 Bad directory cell structure 10 Bad directory cell entry 11 Invalid...

Страница 203: ...Error Logs SDLT600 only SuperLoader 3 Autoloader User s Guide 185 Suggested Actions 2 Following is a list of suggested actions Check for other Write Errors If the problem continues contact customer su...

Страница 204: ...Event Error Logs SDLT600 only 186 SuperLoader 3 Autoloader User s Guide...

Страница 205: ...s 1 This device may not cause harmful interference and 2 This device must accept any interference that may cause undesirable operation This equipment generates uses and can radiate radio frequency ene...

Страница 206: ...ienced radio TV technician for help Taiwan Statement 3 Note Additional information on the need to interconnect the device with shielded data cables or the need for special devices such as ferrite bead...

Страница 207: ...tice Avis Canadien This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences...

Страница 208: ...ed to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of dam...

Страница 209: ...Use a wrist strap connected by a ground cable to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 mega ohm 10 percent resistance in the ground cords To...

Страница 210: ...int for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ens...

Страница 211: ...tions archiving The removal of data from the computer system on to secondary storage media that is safely stored away autoloader A robot that includes one tape drive and one or more magazines of tape...

Страница 212: ...storage space while maintaining data integrity using either software or hardware cartridge tape module CPTM The Super DLTtape CTM contains the AMP media feature of Quantum s LGMR technology The main...

Страница 213: ...ules for use by a specific group of users A user logs on to the domain to gain access to the resources driver A software program allowing the operating system to control a device such as a library pri...

Страница 214: ...ckup A recording method that records data a single file at a time as opposed to mirroring a tape or block of data firmware Permanent or semi permanent instructions and data programmed directly into th...

Страница 215: ...ead write head head life The length of time a tape drive head will function without replacement or repair usually measured in hours of use Hierarchical Storage Management HSM A method of storing massi...

Страница 216: ...the pins electrically Some board manufacturers use dual in line package DIP switches instead of jumpers K KB Kilobyte A unit of measure consisting of 1 024 bytes kHz Kilohertz A measurement of freque...

Страница 217: ...f the major subassemblies such as the printed circuit board or sealed housing Component level repair is not included in this number as this type of repair cannot be performed in the field media The ma...

Страница 218: ...rhead Command overhead refers to the processing time required by the controller host adapter or drive prior to the execution of a command Lower command overhead yields higher drive performance overwri...

Страница 219: ...integrated circuit memory chip that allows information to be stored and retrieved by a microprocessor or controller The information can be stored or accessed in any order and all storage locations are...

Страница 220: ...information access and communication needs of multiple users Often servers are dedicated to a particular function such as Internet access printing file management backup and network communications ser...

Страница 221: ...compression system manufacturers Makers of computer systems and tape library systems Symmetric Phase Recording SPR A recording technique introduced with the DLT 7000 that writes data at alternating an...

Страница 222: ...drive for example has a native transfer rate of 5 MB s U unformatted capacity The total number of usable bytes on the media including the space that will be required later to record location boundary...

Страница 223: ...toloader device drivers 20 environmental specifications 151 packing for shipment 114 performance specifications 149 physical specifications 148 power specifications 152 preparing for shipment 112 remo...

Страница 224: ...nstalling 19 tape drive 19 diagnostics entering password 78 front panel 77 On board Remote Management 54 55 78 performing 76 POST 74 tests 75 E ejecting magazines 31 single cartridge 28 electrostatic...

Страница 225: ...server 66 stop diagnostic test 76 Subnet Mask 64 tape drive status 37 tape drive version 37 time 66 time server 66 viewing status 34 function keys operators panel 24 G grounding methods 191 H Hard Er...

Страница 226: ...ard Remote Management 47 operating manually 33 setting front panel 70 using 30 mode On board Remote Management 44 moving single cartridge 28 N network options On board Remote Management 49 O OEM logs...

Страница 227: ...cables connecting 16 Power on Self Test POST interpreting results 75 performing 75 preparation host 18 installation 7 R rackmounting 86 Random mode On board Remote Management 45 setting front panel 6...

Страница 228: ...n 152 LTO Ultrium 2 media 154 155 LTO 2 tape drive 153 155 SDLT II media 159 SDLT600 tape drive 158 VS1 media 157 VS160 tape drive 156 status information On board Remote Management 43 viewing 34 Subne...

Страница 229: ...SuperLoader 3 Autoloader User s Guide 211 V viewing element status front panel 36 Ethernet information front panel 38 firmware version 35 tape drive status front panel 37 tape drive version front pan...

Страница 230: ...Index 212 SuperLoader 3 Autoloader User s Guide...

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