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If you have problems with your FOMA
Refer to “Troubleshooting” before requesting repairs.
Contact a number listed in Repairs Inquiries on the back of this manual
if problems persist.
■
If your FOMA needs repairs after contacting
DoCoMo
Bring your FOMA terminal to a repair counter that DoCoMo specifies.
However, the repair shop is only open during business hours. Make
sure to bring your warranty card with you.
During the warranty period
The FOMA terminal will be repaired without charge in accordance
with the terms of the warranty.
When bringing the FOMA terminal in for repairs, be sure to bring the
warranty card. Even during the warranty period, a fee will be charged
for repairs of malfunctions or damage caused by improper handling
by the customer, or when no warranty certificate is presented.
Repairs for damages caused by the use of devices and accessories
other than those specified by DoCoMo will also incur a fee, even
during the warranty period.
Repair for damages of the LCD or connector and others after
purchase will incur a fee.
Repairs may not be possible in the following circumstances.
When a repair counter considered water exposure (Example: When
the moisture detection seal has reacted)
As a result of a inspection, when damage from water exposure,
condensation, sweat, or other liquids are found, or when the internal
circuit board is damaged or deformed (Repairs may not be possible
when external connector terminal (earphone/microphone terminal),
LCD, etc. is damaged, or when a housing is cracked)
※
Even when repairs are possible, repair charges will be incurred
because the warranty does not cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the functionality of the FOMA
terminal) will be kept in stock basically for 6 years following termination
of production. However, note that there may be a case when repair is
not possible for the shortage of replacement parts depending on the
faulty part. Repairs may be possible even after this period has passed,
depending on the type of malfunction. Contact number listed in
Repairs Inquiries on the back of this manual for details.
■
IMPORTANT!
Never attempt to modify the FOMA terminal or its accessories.
May cause fire, injury, or malfunction.
If your FOMA terminal has been modified previously, it will only
be accepted for the repair as long as you agree that we restore
the FOMA terminal to its original state. However, repairs may be
refused depending on the extent of the modification.
The following cases may be considered as a modification.
• Stickers are applied to the LCD or keys.
• Decorations are made to the FOMA terminal with adhesive
agent.
• Exterior parts are replaced with those which are not standard
DoCoMo product.
Repairs for any malfunction or damage caused by such
modifications will incur fees, even during the warranty period.
Do not peel off the model nameplate attached to the FOMA
terminal.
The nameplate seal functions as a certification that the
equipment conforms to the prescribed technical standards. If the
nameplate is removed or is replaced, repairs may be refused
because conformity to the standards cannot be determined.
After-sales services
技術基準適合認証品
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