FNGi DHCPatriot Version 6, Руководство по эксплуатации

Страница: 92 / 104

kind is not deployed at the
customer border, these devices
may need to be manually
authenticated by technical
support personnel.
To authorize a customer
device, expand the Auth DHCP
Actions menu and click on
Authorize Customer. A screen similar to that shown in figure 12.1 should appear. Enter
the user device’s MAC address or current IP address, the customer’s username and
password. Enter a note, if desired. These notes will show up in various places
throughout the interface in conjunction with the device. These notes are typically used
to note what type of hardware the device is, if necessary. Click on Commit to complete
the process. Error messages will be similar to those mentioned in the Authentication
Problems section later in this chapter.
Standard DHCP
Standard DHCP does not require authentication. There are, however, a couple
situations where the user device may need to be included in the DHCPatriot interface
for the user to get an IP address.
If the user device is not getting an IP address, and is setup for DHCP, verify that the
client does not need to be a known client, or is in the known client table (Standard
DHCP Actions -> Known Client on the Web Administration Interface). Contact your
network administrator if you have questions about this.
It could also be that the client needs to have a static assignment. Verify that the client
does not need a static assignment or is listed in the static assignment table (Standard
DHCP Actions -> Static Assignment on the Web Administration Interface). Contact your
network administrator if you have any doubts.
If the device still cannot obtain an IP address, there may be a problem on the device or
on the network. Searching the DHCP logs and other things can be used to obtain more
information. Take a look at Search DHCP Logs and General Troubleshooting
Techniques later in the chapter.
Search DHCP Logs
The DHCP logs are available under both the Auth DHCP Reports and Standard DHCP
Reports menus. These reports are essentially the same. They show the same results
and have the same method of operation.
To access this report, expand the Auth DHCP Reports menu and then click on Search
DHCP Logs. A screen similar to figure 12.2 should appear. You can search by some
Chapter 12: Supporting DHCPatriot End-Users 92
DHCPatriot Version 6 Operations Manual This document © 2017 First Network Group Inc. All Rights Reserved
Figure 12.1