67
Troubleshooting
Can’t connect to camera on a web browser using a DDNS address:
• FLIR DDNS address entered incorrectly into the address bar. Make sure
to enter
http://
, the
Domain Name
you received in the confirmation email,
followed by
colon
, and the
HTTP port number of the camera
(e.g. http://
tomsmith.myddns-flir.com:80).
• DDNS account not created. Go to
http://ddns.myddns-flir.com
and create
a DDNS account, and then input the DDNS account information into the
camera DDNS page (
Network Service>DDNS
).
• DDNS information not configured on camera. See “6.11.1 DDNS” on
page
48.
• Port forwarding not set up. Make sure the HTTP port (default:
80
) and
Control port (default:
30001
) are forwarded on your router to the camera’s
local IP address.
• Multiple cameras using same port number to connect. Configure each
camera to use different ports and port forward the new ports (see “6.7.2
Device Port” on page
31 for details on changing camera ports).
Can’t connect to camera video on a web browser:
• If using IE, make sure to install ActiveX® plugins. You must install
ActiveX® plugins to view the camera video. For more information, see
“6.3 Internet Explorer® Setup” on page
22.
• If using a browser other than IE (e.g. Google Chrome, Apple Safari®,
Mozilla Firefox), make sure latest version of Adobe Flash Player is
installed. Visit
http://www.adobe.com/
to download the latest version of
Adobe Flash Player.
Video performs poorly on browser:
• Insufficient bandwidth available for high-quality stream1. Select
stream2
under
Stream
. Stream2 provides a lower-resolution to conserve
bandwidth and improve performance on low-bandwidth connections.
User account is locked:
• User accounts are locked when the password has been incorrectly
entered 3 times. To unlock the account, login to the camera web interface
as admin. Click
Privilege Manager>User
. Under
User
, select the locked
user account and click
Unlock
to unlock the account.
