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Troubleshooting

 

If a HotPort 5020-LNK node does not operate correctly, try these suggestions. 
If you recorded the performance of your network when you set it up, you have a 

benchmark against which you can compare future performance. With benchmark 
information, you might be able to identify problem areas faster than if you try to 
diagnose a new problem. 

 

Cannot see a HotPort 5020-LNK node in HotView Pro

 

First, you must turn on both HotPort 5020-LNK nodes at the same time so they 

can make a link and be detected by HotView Pro. 
Next, try the manual peer configuration procedure. 
If you cannot see one or more nodes in HotView Pro, make sure that you set the 

extended range and multiple hop feature. The extended range feature is for 
applications where nodes are 0.8 km (0.5 mile) or more apart. 
A cable somewhere along the network path might be bad. 
The node might not be receiving power. 

Forcing detection of a HotPort 5020-LNK node manually

 

This procedure is for HotPort 5020-LNK point-to-point solutions. 
Prerequisites: 

 

Administrator computer 

 

Ethernet cable 

To make a connection when the link pair is not detected or do not link: 
1.

 

Make sure that the power LEDs of both nodes are ON. 

2.

 

Attach an Ethernet cable from one node to the administrator computer. 

3.

 

Start HotView Pro. 

4.

 

Enter the default login credentials: 
Username:  hv_admin 
Password:  firetide 

5.

 

Go to 

Mesh > Add Mesh

 

6.

 

Enter the default login credentials: 
Username: admin 
Password:  firetide 

Содержание HotPort 5020-LNK

Страница 1: ...HotPort FiretideInstallationGuide HotPort 5020 LNK Nodes Published March 2014 Revised 2016...

Страница 2: ...retide logo Reliableconnectivityanywhere HotPort andHotPoint areall trademarksofFiretide Inc Allothertrademarksarethepropertyoftheir respective owners Informationinthisdocumentissubjecttochangewithout...

Страница 3: ...icularcondition suchas awarningorcaution oralabel suchas Note or BestPractice Electricalhazardsarethoseenvironmentswherethedangerof electrocutionisprobable Thisimageappearsbeforeeachelectrical hazard...

Страница 4: ...vicetopologyinGoogleEarth KMZfile Networkmaportopologyplanwiththenamesanddeviceinformation Youmustalsohaveadministratoraccesstothemeshtobeabletoreceive technical support Thenexttableliststhecontactinf...

Страница 5: ...n 3 PartsofaHotPort5020 LNKnode 4 Groundscrew 4 LEDs 5 Resetbuttonandpressurereliefvalve 5 Antenna connectors 5 FiretideAP20 050 MIMO 19antennas 5 Testbeforeyouinstall 6 Requiredtoolsthatarenotinclude...

Страница 6: ...rs 25 Troubleshooting 27 CannotseeaHotPort5020 LNKnodeinHotViewPro 27 ForcingdetectionofaHotPort5020 LNKnodemanually27 Aftermultiplerebootsanodeismissing 28 EthernetportLEDsblinkquickly 28 Performance...

Страница 7: ...chain pairs of devices to create a multiple hop link Performance degrades if you do TheHotPort5020 LNKnodepairismanagedwithHotViewPro10 9 1 0andlater One node istheserver and the other node is a clie...

Страница 8: ...HotPort5020point to pointsolution 2...

Страница 9: ...5020 LNK solution TheHotPort5020 LNKsolutionboxcontainstheseitems Two HotPort 5020 LNK nodes with assembled mount brackets Two AP20 050 MIMO 19 antennas with mount hardware Two integrated 3x3 antenna...

Страница 10: ...ED Power LED 1 Radio 1 2 3 Radio 2isnot available onthismodel ThenextpictureshowstheconnectorsandLEDsonthebottompanelofa HotPort5020 LNKnode Weatherproofcapsprotecttheconnectorsonthe bottompanel Rubbe...

Страница 11: ...dbyaweatherproofplastic pressurereliefvalve Antenna connectors TheleftsidepanelhasthreeantennaconnectorsforRadio1 Rubbercapscover theantennaconnectors Youmustremoveanddiscardtherubbercapswhenyou insta...

Страница 12: ...ement software Dataandotherapplicationthroughputteststomakesurethenodes can sendandreceivedata Learntousetheradioalignmenttool Train installation personnel Required tools that are not included Youneed...

Страница 13: ...ent a Double clicktheHotViewProLauncher b Single clickthemonitor servericontostarttheQuickLaunch featureofHotViewPro whichopenstheserverandclientsoftware at thesametime 7 Whenprompted enter UserName h...

Страница 14: ...hepowerLEDcomeson Thenodebootsandisreadytouseinoneminute 4 AttachoneantennaadapterandthenstagingantennatoRadio1 Antenna connector1oneachnode 5 DownloadandconfigureHotViewPro See Installingandconfiguri...

Страница 15: ...eded Settheextendedrangefeatureifthedistancebetweenthenodesis morethan 0 8 km 0 5 mile Note Forinformationaboutspecificfeaturesandtheconfigurationprocess see the HotView Pro Product Configuration Guid...

Страница 16: ...Beforeyoupermanentlyinstall 10...

Страница 17: ...LNKsolution youneedtohave 2 Phillips screwdriver Small adjustable wrench Electricaltapeandbutylmasticorsiliconetapetoweatherproofthe connectors Otherequipmentyoumightneedincludes Ladder Lifttruck Saf...

Страница 18: ...fthepole antennacombination This distance ensures that the polewillnot contact a powerlineif it falls duringor after installation Selectequipmentlocationsthatallowsafeandsimpleinstallation Donotworkal...

Страница 19: ...lications Warning Failure to obey these instructions might result in severe personalinjuryincludingelectricalshockorpermanentdamageto equipment Warning Make sure that all safety equipment is in good c...

Страница 20: ...ide name The installation is correct if the device does not move side to side easily the Firetide mark is oriented correctly and the connectors are oriented to the ground Preparing earth ground Warnin...

Страница 21: ...sed to grounda mesh node Theantenna cablesthat comewith theHotPort5020 LNKsolutionhaveintegratedlightningarrestors Prerequisite correctgaugeofgroundwire Caution If the structure to which the node is a...

Страница 22: ...2 h Repeat for second radio ifpresent 3 Removethegroundscrewfromthebottompanel 4 Insertthegroundlugforthe enclosure 5 Tightenthegroundscrewtosecurethegroundlugtothenode Ground wire from antennaconnect...

Страница 23: ...onotinstallthisproductonawindyorrainyday Toinstallanodeandantennaassemblyinapermanentoutdoorlocation 1 Safely lift and carefully putthe assemblyonthe roof 2 Attach thepoleto which the node andantenna...

Страница 24: ...ACpowersource c Attach anEthernet cablefromthewirelessnode to theIN port d Attach anEthernet cablefromthe out port to theEthernet connectorofthenode 5 AttachallothercablesincludingtheACpowercableifyou...

Страница 25: ...ureshowsthebracketpiecesandorientationtothenode The mountbrackethasmultipleholesandslots soyoucanusebolts straps orother materialstoattachthenode toasurface ImageAshowsthesideofthemountbracketonwhicht...

Страница 26: ...acket Fourscrews includedinthemountkit ormasonryanchors notincludedin the mount kit Nodewithonebracketpiecewithhooks Toattach a node to a wall 1 Usefourscrewsormasonry anchorstoattachthemountbracketse...

Страница 27: ...1 Put the two U bolts through the holes inthe gripper 2 Oneach U bolt put a washer a lock washer and a nut Note A polewith a small diameter usuallyrequires a second nut to hold the bracketawayfromtheU...

Страница 28: ...mountplate hooksovertherailofthebracket Hooks Theinstallationiscorrectifthenodedoesnoteasilymovefromsidetoside andtheconnectorsareorientedtotheground Note If you need to add other straps or a sling to...

Страница 29: ...s 2 UselockwashersandnutstosecurethebrackettotheU bolts 3 Hangthenodewith thehooks overtherailofthebracket Hooks 4 WiththePhillipsscrewdrivertightenthefourcaptivescrewstosecurethe nodetothebracket The...

Страница 30: ...hepoleandthreadthemthroughthechannels betweenthemainpieceofmetalandtherails Channels Rails 3 Securethestraps 4 Hangthenodewith thehooks overtherailofthebracket Hooks 5 WiththePhillipsscrewdrivertighte...

Страница 31: ...thafield installableweatherizedEthernet connector Correct weatherproofing includes Sealingallantennaconnectorsandantennaconnectorterminators InstallingtheweatherizedEthernetconnector Usingaspraytoprev...

Страница 32: ...HotPort 5020 LNK node installation 26...

Страница 33: ...odesinHotViewPro makesurethat yousetthe extendedrangeandmultiplehopfeature Theextendedrangefeatureisfor applicationswherenodesare0 8km 0 5 mile ormoreapart Acablesomewherealongthenetworkpathmightbebad...

Страница 34: ...recognizedbythemesh andHotViewProwill notdetect thenode Topreventthisbehavior alwaysupgradethefirmwareimageoneachnodetwo times sobothimagesarethesame Ethernet port LEDs blink quickly Ifthe Ethernetpor...

Страница 35: ...ryourfingerstoturnthepressurevalvecounterclockwise ToresetaHotPort5020edgenode 1 Supplypowertothenode WaituntilthestatusLEDcomeson Afteroneminute thenodeisreadytobe reset 2 Withawrenchoryourfingerstur...

Страница 36: ...ater check box the scheduler copies the firmware imagetothenodebutdoesnotactivatethefirmware Whenyouscheduleanupgradetime SchedulerOperation Later theHotView server ifitisrunning starts thejobatthesch...

Страница 37: ...rs andthenselect themesh or devicebyID or name Note Thesystemselectsallnodeswithinameshforsimultaneousupgrade becauseallofthenodeshavetorunthesamefirmware Ifanodeshouldnot receivetheupgradeimage youca...

Страница 38: ...anewlink 1 ConnectanEthernetcablefromtheoperationalHotPort5020 LNKnodeto the computer 2 StartHotViewPro 3 GotoMesh AddMesh 4 LogintotheoperationalHotPort LNKnode 5 Savetheconfiguration file of the nod...

Страница 39: ...Troubleshooting 33 8 RemovetheEthernetcable...

Страница 40: ...Troubleshooting 34...

Страница 41: ...20 meshnodewithasunshield Antenna with weatherproof connector Weatherproof connectors Meshnodewithsunshield Best practice You can use colored tape for easy identification of the connectors fromthe mes...

Страница 42: ...mastictapeputdirectlyonthecable Vinyl electricaltapeasacoveroverthemastictapepreventsthemasticfrommelting in hot weather Rubbersplicingormastictape alsoknownasself amalgamating self sealing self fusin...

Страница 43: ...rethattheFiretidedeviceworks 5 Wrapalayerofelectrical tape stickyside out overthe connector fromthe end to approximately2 5 cm 1inch of cable Overlap the tape by 40 with eachturn Note Wrap the electri...

Страница 44: ...erthefirst layerofelectrical tape Theantennaconnectorisreadyforinstallationinanoutdoorenvironment Makingaweatherproofcabletonodeconnection You need to make weatherproof two connections Fromtheantennac...

Страница 45: ...r 3 Ensurethatthecableandconnectors areclean Cleanoff oil water grease anddirtbeforeyoucontinue 4 Wrap a layer of electrical tape sticky side out over the arrestor to node connectorandwrapapproximatel...

Страница 46: ...f mastictapeovertheelectrical tape Makea 40 overlap on each turn Start from the base of the unit to at least 2 5 cm 1 inch of the cable 7 Wrap a layer of electrical tape smoothsideout sticky sidein ov...

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