Version: July 2020
28
TROUBLESHOOTING
Problem
Probable Cause
Action
Appliance shuts down after
continuous running.
Low Oxygen
supplying to the
fire.
1. Do no
t attempt to restart the fire.
2. Open all doors and windows.
3. Call gas-
fitter.
Appliance doesn't start
1. No gas supply
2. No power supply
3. Low or poor pilot flame
4. Signal from flame rectifier interrupted
5. Signal to sparker electrode interrupted
6. Incorrect sparker electrode gap
7. Remote control batteries are flat
1. Check gas supply
2. Check power supply
3. Check flame size and pressure
4. Check flame rectifier and wire to sit pack
5. Check sparker gap and wire to sit pack
6. Check sparker electrode gap is 3mm
7. Replace batteries
Appliance shuts down
1. Low gas supply
2. Low or poor pilot flame
3. Signal to flame rectifier interrupted
1. Check gas supply
2. Check flame size and pilot flame pressure
3. Check flame rectifier and wire to sit pack
Flame in not running the full length
of the recessed burner
1. The firebed is not aligned to the burner
2. NG jet brass nut not adjusted correctly
1. Re-lay the firebed to the specific model
specifications detailed earlier in this guide
2. NG adjustment see Burner installation
process
Flame is yellow and sooty
1. Primary aeration ports have a
blockage (LPG models only)
2. The firebed is not aligned to the burner
1. Check primary aeration ports for blockage
and clear if required (LPG models only)
2. Re-lay the firebed to the specific model
specifications detailed earlier in this guide
No flame at the pilot
Primary aeration ports have a blockage
Check primary aeration ports for blockage and
clear if required