Freigabeversion
US-English | Original instructions
34
8
TROUBLESHOOTING
1. If your e-bike or drive system does not function as desired, first check whether
the fault can be rectified using the “Troubleshooting” overview table below.
2. If necessary, contact a FAZUA certified partner or visit the FAZUA service plat-
form (https://fazua.com/de/support), if:
• the error is not listed in the overview table,
• the error is listed in the overview table, but it cannot be corrected in the
way described here or you are unsure.
TROUBLESHOOTING” OVERVIEW TABLE
Problem
possible Reason / Solution
The engine feels
weaker than usual.
The drive system is brand new.
→
Wait until the drive system is “run in”. The drive system
needs a few miles to develop its full power.
It is very hot and the heat management of the BATTERY
and/or DRIVEPACK limits the performance.
It is very cold and the BATTERY (=lithium-ion battery) does
not deliver the usual performance.
The DRIVEPACK
cannot be released
from the down
tube.
The LOCKER is defective. Dirt could be blocking the LOCKER.
Maybe you rode without a DRIVEPACK in bad weather
conditions.
→
Contact a FAZUA certified partner.
The DRIVEPACK
makes rattling
noises.
The polygon sleeve moves.
→
Contact a FAZUA certified partner.
The DRIVEPACK
makes clicking
noises.
The polygon coupling was loaded on one side.
→
Push the polygon coupling back into its original position
to mobilize it again.
The upper LED on
the REMOTE lights
up/flashes red.
There is a connection error between DRIVEPACK and
BOTTOM BRACKET. Contamination at the interface may
prevent the connection.
→
Clean the interface between the BOTTOM BRACKET and
DRIVEPACK.
