
Chapter 4— Troubleshooting the Printer
EasyCoder 4420 and 4440 Bar Code Label Printer User’s Manual
41
Printer Operation Problems (continued)
Symptom
Possible Causes
Solution
Printer slows down.
You have incorrectly set the image bands
or print speed.
Use PrintSet to change the image bands or
print speed settings.
Printer has aborted and reset the print
speed and image bands.
Use PrintSet to change the image bands or
print speed settings.
The Alert LED flashes and
printing stops.
Printhead has overheated.
Leave printer alone until it has time to cool
down. It will resume printing on its own.
Media fault.
The printhead is up.
Make sure the printhead is down. The head
lift lever should be almost straight up and
down (in the 1 o’clock position). Press the
Feed/Pause button to resume printing.
Sensor type set incorrectly.
Configure the printer for the correct sensor,
either label gap or label mark sensor. Use
PrintSet to configure the correct sensor.
You have incorrectly loaded the media.
Try reloading the media. For help, see
“Loading Media Into the Printer” in
Chapter 1.
Printer is out of media.
Load new media. For help, see “Loading
Media Into the Printer” in Chapter 1.
One of the sensors is incorrectly located.
Adjust the label gap sensor or the label mark
sensor to the correct location for the label
stock you are using. For help, see “Adjusting
the Label Gap Sensor” or “Adjusting the
Label Mark Sensor” in Chapter 5.
Media type is set incorrectly.
Make sure the DIP switch for media type is
set correctly. For help, see “Configuring the
Serial Port for Communications” in
Chapter 2.
Test configuration label
does not print.
You have incorrectly loaded the media.
Try reloading the media. For help, see
“Loading Media Into the Printer” in
Chapter 1.
Media fault.
See possible media fault causes and solutions
above.
You have configured the printer for self-
strip media.
Set the printer to the default configuration
using the DIP switches. For help, see
“Connecting the Printer to a Power Source”
in Chapter 1.
Printer is not
communicating, not
printing, or not printing
properly.
Corrupt or incorrect information in the
printer memory.
Reset the memory to return the printer to its
default configuration. For help, see “Using
Memory Reset” in Chapter 6. After you reset
the memory, power off the printer and
return the DIP switches to the required
setting. For help, see “Configuring the Serial
Port for Communications” in Chapter 2.