ExtraHop Trace Admin UI, Руководство пользователя

Страница: 9 / 58

ExtraHop 8.8 ExtraHop Trace Admin UI Guide 9
Support Scripts
ExtraHop Support might provide a support script that can apply a special setting, make a small adjustment
to the ExtraHop system, or provide help with remote support or enhanced settings. The Administration
settings enable you to upload and run support scripts.
Run the default support script
The default support script gathers information about the state of the ExtraHop system for analysis by
ExtraHop Support.
1. Log in to the Administration settings on the ExtraHop system through
https://<extrahop-
hostname-or-IP-address>/admin
.
2. In the Status and Diagnostics section, click Support Scripts .
3. Click Run Default Support Script .
4. Click Run .
When the script completes, the Support Script Results page appears.
5. Click the name of the diagnostic support package that you want to download. The file saves to the
default download location on your computer.
Send this file, typically named
diag-results-complete.expk
, to ExtraHop Support.
The
.expk
file is encrypted and the contents are only viewable by ExtraHop Support. However, you
can download the
diag-results-complete.manifest
file to view a list of the files collected.
Run a custom support script
If you receive a custom support script from ExtraHop Support complete the following procedure to make a
small adjustment to the system or apply enhanced settings.
1. Log in to the Administration settings on the ExtraHop system through
https://<extrahop-
hostname-or-IP-address>/admin
.
2. In the Status and Diagnostics section, click Support Scripts .
3. Click Run Custom Support Script .
4. Click Choose File , navigate to the diagnostic support script you want to upload, and then click Open .
5. Click Upload to run the file on the ExtraHop system.
ExtraHop Support will confirm that the support script achieved the desired results.
Exception Files
Exception files are a core file of the data stored in memory. When you enable the Exception File setting,
the core file is written to the disk if the system unexpectedly stops or restarts. This file can help ExtraHop
Support diagnose the issue.
•
Click Enable Exception Files or Disable Exception Files to enable or disable the saving of exception
files.