PRIMACY
LAMINATION
43
TROUBLESHOOTING
!
Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage is caused.
Printing Problems
No printing
1
Check the print driver
Check that there is a driver for your printer in the Windows
®
settings.
Check that the printer is selected as the default printer.
2
Check the printer power supply
Check that the power cable is correctly connected to the printer and to a working electrical socket.
Check that the printer is switched on and the control button is lit.
Make sure you are using the power supply unit provided with the printer.
3
Check the USB cable
Check that the printer is connected to your computer via the USB cable.
4
Check the ribbon
Check that the ribbon is fitted correctly and that the cover is closed.
5
Check the cards
Check that there are cards in the card feeder.
Check that no cards are jammed in the printer.
6
Print a test card
See elsewhere in this chapter for the procedure to be followed.
Blank card ejected
1
Check the ribbon
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary.
2
The print head may be damaged
Print a test card.
If the test card does not print, contact an Evolis reseller for technical support or visit the website at
www.evolis.com
.
