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12. TROUBLESHOOTING 

 

PROBLEM 

CAUSE 

SOLUTION 

FIRST START-UP 

IT MAY BE NECESSARY TO REPEAT THE FIRST LOAD PHASE A FEW TIMES TO FACILITATE THE APPLIANCE INITIAL 

START-UP AS THE AUGER TUBE IS COMPLETELY EMPTY AND IT MAY TAKE A SPECIFIC PERIOD OF TIME TO FILL.

 

DISPLAY SWITCHED OFF 

POWER OUTAGE 

CHECK PLUG AND POWER SUPPLY. 

FAULTY ELECTRICAL CABLE  

CALL TECHNICAL SUPPORT.  

INTERRUPTED FUSE IN CONTROL BOARD 

CALL TECHNICAL SUPPORT.  

FAULTY CONTROL BOARD 

CALL TECHNICAL SUPPORT.  

FAULTY DISPLAY 

CALL TECHNICAL SUPPORT. 

ALAR COOL FIRE 

 

ACTIVE ALARM MISSING PELLETS 

 

ACTIVE ALARM IGNITION FAULT 

 

AL6 MISSING PELLETS 

 

AL6 NO FLAME 

 

NO FLAME 

POWER OUTAGE 

CHECK PLUG AND POWER SUPPLY. 

NO PELLETS 

CHECK HOPPER. 

AUGER TUBE BLOCKED BY FOREIGN BODY 

DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN 

BODY, SUCH AS NAILS, ETC. 

POOR-QUALITY PELLETS 

CHANGE PELLET TYPE. 

INSUFFICIENT PELLET SET VALUE AT MINIMUM HEAT 

OUTPUT 

CALL TECHNICAL SUPPORT. 

POWER OUTAGE 

SWITCH STOVE ON AND OFF, CHECK PLUG. 

ALAR NO IGN 

 

ACTIVE ALARM IGNITION FAULT 

 

AL5 IGNITION FAULT 

 

NO STAB 

NO PELLETS 

CHECK HOPPER. 

SAFETY THERMOSTAT TRIGGERED 

RESET THE MANUAL THERMOSTAT AT THE REAR OF THE STOVE 

FAULTY FUME SENSOR 

CALL TECHNICAL SUPPORT.  

AUGER TUBE BLOCKED BY FOREIGN BODY 

DISCONNECT PLUG, EMPTY HOPPER, REMOVE ANY FOREIGN 

BODY, SUCH AS NAILS, ETC. 

FAULTY AUGER TUBE MOTOR 

CALL TECHNICAL SUPPORT. 

FAULTY CONTROL BOARD 

CALL TECHNICAL SUPPORT. 

FAULTY EXHAUST BLOWER 

CALL TECHNICAL SUPPORT.  

DIRTY FIRE PIT 

CLEAN FIRE PIT. 

TEMPERATURE TOO COLD 

REPEAT SWITCHING-ON PHASE SEVERAL TIMES, EMPTYING THE 

FIRE PIT UPON EACH TIME. 

DAMP PELLETS 

CHECK PELLET STORAGE LOCATION. 

FAULTY GLOW PLUG 

CALL TECHNICAL SUPPORT.  

ALAR COOL FIRE 

 

AL1 POWER OUTAGE 

DURING OPERATION THE ELECTRICITY SUPPLY WAS 

CUT OFF 

IF FOR MORE THAN 20 SECONDS THE STOVE GOES OUT/FIRE PIT 

CLEANING IF FOR LESS THAN 20 SECONDS THE STOVE 

RESTARTS IN WORKING MODE 

FIRE PIT CLEANING 

WARNING APPEARS AFTER 8 HOURS OF STOVE 

OPERATION (4/5 KW MODELS ONLY) 8 HOURS ARE 

CUMULATIVE 

TO CLEAR THE WARNING, PRESS ALL 3 BUTTONS ON THE 

DISPLAY FOR 4-5 SECONDS 

IRREGULAR SLOW FLAME 

ANTI-EXPLOSION DEVICE PLUG MISSING OR NOT CORRECTLY POSITIONED. 
PARTIALLY CLOGGED FLUE PIPE  

CLEAN FLUE PIPE IMMEDIATELY.  

COMBUSTION AIR NOT SUFFICIENT  

SUCTION PIPE CLOGGED. 

CLOGGED STOVE 

CLEAN FIRE PIT AND ASH DRAWER. 

FAULTY / DIRTY EXHAUST BLOWER 

GET IT CLEANED BY A SPECIALISED TECHNICIAN CALL 

TECHNICAL SUPPORT. 

INADEQUATE COMBUSTION AIR SET VALUE 

CALL TECHNICAL SUPPORT. 

ALAR FAN FAIL 

 

EXTRACTION FAULT ACTIVE ALARM 

 

AL4 EXTRACTION FAULT 

 

AL. FAN 

FAULTY OR DEFECTIVE EXHAUST BLOWER 

CALL TECHNICAL SUPPORT. 

THE BOARD DOES NOT HEAR THE MOTOR RUNNING 

(DEFECTIVE BOARD) 

CALL TECHNICAL SUPPORT. 

ECO/MODULE  

SET ROOM TEMPERATURE REACHED / CORRECT OPERATION, THE STOVE WORKS AT HEAT OUTPUT LEVEL 1. INCREASE 

SET ROOM TEMPERATURE SO THAT APPLIANCE GOES BACK TO "WORKING" MODE. 

STOP FIRE 

 

CLN-FIRE PIT 

 

CLEAN FIRE PIT 

 

FIRE PIT CLEANING 

PERIODIC CYCLE OF FIRE PIT CLEANING 

CORRECT OPERATION. 

STAND-BY / ECO STOP / PAUSE 

SET ROOM TEMPERATURE REACHED / CORRECT OPERATION. 

ALAR NEG. PRESS. FAIL 

 

ACTIVE ALARM MISSING DEPRESS- 

 

AL8 NO NEG. PRESS. 

 

AL. PRESS. SWITCH – NEG. PRESS AL 

EXCESSIVE OR INADEQUATE FLUE PIPE LENGTH 

FIREPLACE NOT COMPLIANT, MAX 6 METRES OF TUBE WITH Ø 

80mm AT EACH 90° BEND OR T-CONNECTOR AS 1 METRE OF 

TUBE. 

CLOGGED OUTLET 

CLEAN FLUE PIPE / CALL AUTHORISED TECHNICIAN. 

BAD WEATHER CONDITIONS  

STRONG WIND. 

 

ALARM ACTIVE FLOW ALARM 

 

AL FLOW  

 

SENSOR DIRTY, FLUE CLOGGED OR DOOR OPEN. 

CALL TECHNICAL SUPPORT. 

ALAR SAF FAIL 

 

THERMAL-SAFETY ACTIVE ALARM 

 

AL7 THERMAL-SAFETY 

 

AL. SAF. 

BOILER TEMPERATURE TOO HIGH  

LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON 

BACK. IF THE PROBLEM REMAINS UNSOLVED, CONTACT A 

SPECIALISED TECHNICIAN.  

TEMPORARY POWER OUTAGE 

LET STOVE COOL DOWN, MANUALLY RESET THERMOSTAT ON 

BACK. SWITCH STOVE ON AGAIN. 

FAULTY EXCHANGER BLOWER  

CALL TECHNICAL SUPPORT.  

FAULTY THERMOSTAT WITH RESET  

CALL TECHNICAL SUPPORT.  

19

Содержание Cesare

Страница 1: ...INSTRUCTION MANUAL STORAGE STOVES COSTANZA EN...

Страница 2: ...facilitate stove s ignition 6 Should any anomaly concerning the flame be detected or however in any other case NEVER SWITCH OFF the stove by disconnecting it from the mains Use the relevant button Dis...

Страница 3: ...STALLATION WARNINGS p 8 07 INSTALLATION p 10 07 1 PROCEDURE FOR CORRECT PRODUCT INSTALLATION p 10 07 2 ELECTRICAL CONNECTIONS p 12 07 3 EXTERNAL THERMOSTAT p 12 07 4 IGNITION p 12 08 PRODUCT USE p 12...

Страница 4: ...technician Should the power supply cable be damaged it can be replaced only by the manufacturer or by its technical assistance service or by a similarly qualified person Do not place any object on th...

Страница 5: ...he appliance will be automatically switched off It may take two separate ignitions to resume operation at ideal working conditions since the Auger tube is very long CAUTION If the stove is not properl...

Страница 6: ...uisiti minimi del tiraggio del camino Pa 12 11 Flue gas temperature Fume temperature C 156 5 83 6 Flue gas temperature at flue spigot or socket Temperatura uscita fumi C 167 3 76 9 Flue gas mass flow...

Страница 7: ...the flue pipe must be carried out in a workmanlike manner and according to European UNI 10683 and national regulations local regulations and the technical specifications and warnings contained in this...

Страница 8: ...n be no bottlenecks No constrictions Use 10cm thick insulating thimbles if pipe vent passes through floors The flue pipe must be insulated along its entire length The insulation will make it possible...

Страница 9: ...f a flue pipe rain fog snow altitude but the most important is the wind which can cause negative thermal pressure as well as dynamic negative pressure The wind action varies depending on whether it is...

Страница 10: ...ENCY OF THE STOVE ENSURE THE FOLLOWING TYPES OF INSTALLATION BEFORE CONNECTION TO THE FLUE PIPE INSTALL THE PRODUCT WITH AT LEAST ONE T AND 1 METERS OF PIPE CERTIFIED ACCORDING TO EN 1856 2 06 INSTALL...

Страница 11: ...d therefore there must not be any open flame apparatus in the same room with the exception of type C boilers airtight Make sure that the stove can draw the necessary quantity of combustion air this mu...

Страница 12: ...hazard such as sheds garages storerooms for combustible materials etc These air intakes must be created in such a way that they cannot be obstructed neither from the inside nor from the outside and m...

Страница 13: ...distribution of the material shake and wiggle the machine during the filling phase to fill every single gap There are 8 sandbags at your disposal Correct filling guarantees the use of all the bags sup...

Страница 14: ...ean Do not use pellets of poor quality The use of substandard pellets can prevent the stove from reaching its maximum yield due to poor combustion and degradation of the stove itself Check that the do...

Страница 15: ...utton to access the menu It includes several items and levels to access settings and control board programming USER MENU The table below briefly describes the menu structure focusing in particular on...

Страница 16: ...n menu STOVE STATUS Enter the STOVE STATUS menu after pressing the P4 button the display scrolls the status of a number of variables during operation of the stove at work menu TECHNICAL This menu item...

Страница 17: ...t value Set temperature value the stove will go back to the Work mode and to the previously set heat output Set heat output If there is an external thermostat and the room temperature has been set to...

Страница 18: ...larm status can be reset by pressing the P3 button Safety thermostat In the event that the general safety thermostat detects a water temperature above the threshold the same intervenes to disconnect t...

Страница 19: ...09 CONNECTIONS 17...

Страница 20: ...use a dry cloth to clean the stove Do not use abrasive material or products that could corrode or bleach surfaces At the end of the season with the last ignition the pellet remaining in the auger must...

Страница 21: ...E RESTARTS IN WORKING MODE FIRE PIT CLEANING WARNING APPEARS AFTER 8 HOURS OF STOVE OPERATION 4 5 KW MODELS ONLY 8 HOURS ARE CUMULATIVE TO CLEAR THE WARNING PRESS ALL 3 BUTTONS ON THE DISPLAY FOR 4 5...

Страница 22: ...THE FIRE DOOR IS CLOSED CORRECTLY CALL TECHNICAL SUPPORT THERM DOOR SAFETY ALARM THERMAL SAFETY THERMOSTAT OR FIRE DOOR OPEN CLOSED INCORRECTLY LET THE STOVE COOL RE ARM THE MANUAL THERMOSTAT AT THE R...

Страница 23: ...tenance ____________ ____________ Technical Assistance Centre stamp Date 2nd maintenance ____________ ____________ Technical Assistance Centre stamp Date 3rd maintenance ____________ ____________ Tech...

Страница 24: ...ion needed to correctly use operate and perform maintenance on the appliance CUSTOMER Signature DEALER INSTALLER Signature Copy of the dealer or installer CERTIFICATE OF INSTALLATION AND TESTING CUSTO...

Страница 25: ...cs of the coating materials are excluded from the warranty the grains of the stones that are the main characteristic and that guarantee their uniqueness any small cracks or cracks that could be highli...

Страница 26: ...sponsibility for such disposal is to be borne by the owner and to not incur sanctions or adverse effects on the environment and health we recommend you contact the local administration the local waste...

Страница 27: ...tion totale ou partielle sans autorisation expresse de Eva Stampaggi S r l est interdite Die angegebenen Daten und Eigenschaften binden das Unternehmen Eva Stampaggi S r l nicht das sich das Recht vor...

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