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15. WARRANTY

Warranty

Eva Stampaggi S.r.l. guarantees construction of the stove in compliance with, and according to, EN 13240 (wood-burning stoves) EN 14785 (pellet stoves) and EN

12815 (wood-burning residential range cookers).

Eva Stampaggi S.r.l. guarantees that the stove is free from defects that make it unsuitable for its intended use or significantly reduce its value. The rules of the

Italian Civil Code or applicable national law governing the guarantee in the sales contract, or applicable national law ex D. Int.

Any non-compliance may be upheld with the warranties and procedures provided for in Legislative Decree 206/2005, provided that the purchaser was aware of the

defect, or was not able to ignore it with ordinary due diligence, or if the non-compliance derives from instructions or materials supplied by the same.

The warranty excludes malfunctions, defects and/or faults and consequent damages, resulting from property and/or persons, attributable to an abnormal and/or

improper use of the product and/or not in compliance with the safety regulations and/or with the “Instruction Manual”, or resulting from an installation that does not

comply (to which the absence of documents certifying such compliance is also equated) with current regulations and safety directives, or performed by unqualified

personnel (UNI10683 and UNIEN 1443), or when, by way of example, there is a direct discharge to the wall.

Likewise, any non-conformity that may be randomly attributed to a use or installation of the product that does not comply with applicable laws and regulations

and/or the instructions contained in this "Instruction Manual” will not be covered by warranty.

The aforementioned warranty is also excluded for defects in conformity, malfunction, defects and/or faults and the consequent damage, caused to property and/or

persons, resulting from the use of the stove in a manner that does not comply with safety directives.

The warranty for malfunction, defects and/or defects and/or faults does not work and Eva Stampaggi S.r.l. assumes no responsibility for damages caused to

property or persons resulting from: the lack of first ignition carried out by a specialised technician, to which the absence of such documents, proving said operation,

is equated; from the violation and/or non-compliance with the provisions of this Instruction Manual; from the tampering and/or alteration of the stove and its electrical

board; from the non-compliance with lights and alarms; from the failure to clean and routine maintenance; from the failure to clean and extraordinary maintenance

carried out by specialised technical personnel, to which the absence of documents proving said maintenance is equated; from the improper use of the stove; from

the lack of installation requirements; from the non-compliance with the procedures for reporting conformity defects provided for in Legislative Decree no. 206/2005;

from the use of unsuitable or poor-quality fuel; from modifications and/or repairs carried out without prior notification and corresponding authorisation by Eva

Stampaggi S.r.l.; from the use of non-original and/or non-specific spare parts for the stove.

The above list must be considered as non-exhaustive and, therefore, cases not explicitly indicated but which, by virtue of interpretation, may be equated with the

cases listed must also be considered as included among the cases of exclusion in the warranty.

All the following differences related to the natural characteristics of the coating materials are excluded from the warranty: the grains of the stones that are the main

characteristic and that guarantee their uniqueness; any small cracks or cracks that could be highlighted in ceramic/majolica coatings; any differences in shades

and shades on ceramic/majolica coatings; door glass; gaskets; masonry works.

Eva Stampaggi S.r.l. assumes no responsibility for: damage to chrome finished and/or anodised metal parts and/or painted or otherwise with treated surfaces,

whether due to rubbing or impact with other metals; damage to chrome finished and/or anodised metal parts and/or painted or with treated surfaces, whether due

to improper maintenance and/or cleaning with products or chemical agents (said parts must be cleaned using only water); damage to mechanical components and

mechanical parts due to improper use or installation by non-specialist personnel or for installation not in compliance with the instructions contained in the packaging;

damage to electrical or electronic components and parts due to improper use or installation by non-specialist personnel or for installation not in compliance with

the instructions contained in the packaging.

Ignition resistors are materials subject to wear and tear, the duration of which depends on the use of the stove; the corresponding warranty is, therefore, limited to

the first 6 months of use of the product.

Warning: after purchase, keep the warranty certificate together with the original packaging of the product, the installation and testing certificate and

the receipt issued by the seller. The date of the sales tax document will determine the actual duration of the warranty.

The warranty provided shall be subject to the following terms and conditions:

The after-sales service is managed by our staff who may be contacted on 0438 35469 or by e-mail at

[email protected]

Our qualified staff will provide you with information concerning technical, installation or maintenance problems.

Should it not prove possible to solve the issue over the phone, our staff will forward it to the Technical Support Service closest to you, which will guarantee support

by a technician within 5 working days.

Any parts replaced during the warranty period shall be covered for the remaining period of the purchased product warranty.

The manufacturer shall not pay the customer any indemnities for the inconvenience of not being able to use the product during the period required for repairing.

Should it be necessary to replace the product, the manufacturer will deliver it to the dealer who will then deliver it to the end user following the same procedure as

for the product purchase.

The warranty is valid in Italy; in the event of sale or installation carried out elsewhere, the guarantee must be recognised by the distributor in that region.

The warranty is carried out with the repair or replacement of defective parts, or the entire item, at the discretion of the company.

When requesting assistance, you must have the following to hand:

•

Serial number

•

Stove model

•

Purchase date

•

Purchase location

•

Warranty goodwill certificate completed by specialist Technical Support Centre