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13• WARRANTY
DEFINITIONS
- Dealer, importer = distributor linked to ETESIA by an agreement
(dealership or importer contract). The dealer and the importer are in
charge of selling and servicing ETESIA machines.
- User, buyer = physical or moral person, company, collectivity or
association having bought legally a machine new or second hand
from a dealer.
- Domestic use = use of a machine on a private ground. Machine is
owned by the user and just use to clear its private piece of ground
(main or secondary residence).
- Professional use = use of an ETESIA machine, in exchange of
money or not, on public areas to maintain companies or institutions
like : hospitals, associations,….or on private fields being owned by
a third person.
- Wear parts/consumable parts : parts needing to be changed inevi-
tably to enable an optimal normal use of the machine.
- Normal use = use of the machine according to all instructions
mentioned in the instruction book (including safety and mainte-
nance).
GENERAL WARRANTY CONDITIONS
- In addition to the legal warranty, ETESIA offers a contractual war-
ranty. The ETESIA warranty concerns the exchange of parts free
of charge in case of material, production or conception fault. This
warranty applies to the product as he leave ETESIA production line.
- The delivery company is only responsible in case of transport
damage. It is however the addresse responsibility when damages
occurs during transport to mention reserves on the delivery note
when receiving the goods and to inform ETESIA within 48H by
registered letter.
- The instruction book delivered with every machine contents all
information regarding machines use. Any different use from the one
described in the instruction book can be dangerous for the user and
reduce machine life. In such cases, ETESIA can not be held res-
ponsible.
CONTRACTUAL WARRANTY
- ETESIA offers, in addition to the statutory warranty, in particu-
lar that covering hidden and latent defects and the guarantee of
conformity of the product with the contract due by the vendor to the
consumer, a contractual warranty:
The ETESIA contractual warranty is allowed for 2 years in professio-
nal use and for 3 years on domestic use (warranty period starting the
first day when the machine is purchased by the user). This warranty
is valid if :
1) Instructions from the instructions book have been respected.
2) The warranty card has been returned to ETESIA immediately after
the machine purchase or completed on the extranet site.
3) Strict respect of or revisions as defined in the maintenance table of
the user instructions is required.
4) To request a repair under warranty, the buyer must contact the
ETESIA dealer. Should it not be possible, he could contact
ETESIA who will propose an alternative solution.
5) Any suspected failure by way of a defect within the framework of
the contractual warranty must be presented by an approved dealer.
Only repairs done by ETESIA dealers workshops can be taken
under warranty.
6) Any material, production or conception fault recognized by
ETESIA as such will be eligible for warranty (parts and labour). It
will therefore be paid back to the dealer according to charge scale
mentioned in the agreement.
It is the dealers responsibility to make sure that the end user
does receive the complete warranty allowed by ETESIA. Should
ETESIA not recognize any fault, the dealer will be held res-
ponsible. ETESIA reserves the right to cancel the decision with no
compensation or warning.
7) Any intervention done within warranty time, in particular in case
of parts exchanged, will not give right to any new warranty period.
8) In case of parts exchanged under warranty, ETESIA reserves the
right to use either new or second hand parts. Parts replaced can be
requested to be returned at any time by ETESIA. Should ETESIA
not receive these part(s), a warranty claim would automatically be
rejected.
9) This warranty however does not cover : parts damaged during a
repair action ; machines not having been serviced according to
the repair schedule mentioned in the instruction book ; parts with
normal wear.
Please find a list (not complete) of wearing parts: spark plugs,
filters, exhaust, seals, membranes, blades, blade coupling parts,
belts, clutchs, batteries, battery electrolytes, control cables, sheath,
fuel pipes, durits, cooling liquid, hydraulic and lubrication liquids,
fuel, seat, bonnets, grassbox, material grassbox frame, mudguards,
pedal covers, running board cover, anti scalp kit, roll axle...
10) Warranty right is cancelled in the following cases:
a) Damages due to non respect of safety, maintenance use and
storage instructions. ETESIA will not be held responsible,
legally in particular, for damages resulting from other uses
than the ones described in the instruction book.
b) Damages due to accident or collision.
c) Damages due to a modification of the original machine or use
of non original spare parts.
d) Damages to machines not having been maintained by the
ETESIA dealer network.
11) In case of owner change, the outstanding warranty period can be
transferred to the new owner. However to enable this transfer a
written request need to be sent to the ETESIA after sales depart-
ment. This request needs to attest as well that the new end user
has received the instruction book for the machine as well as the
warranty terms.
12) ETESIA reserves the right to check that preliminary conditions
for warranty have been respected by the buyer.
13) When a warranty application is requested, ETESIA will deliver
the parts as soon as possible. However an immediate delivery can
not be requested.
A delay in delivery would in no case give right to compensation
or to warranty extension.
14) Any additional claims to ETESIA is excluded.
15) In the event of a dispute over a warranty claim, the only compe-
tent court will be the one indicated on the distribution contract
between ETESIA and the approved dealer in question.
IMPORTANT NOTE :
As soon as a machine purchase takes place, the warranty cards needs
to be :
- completed, signed and sent back to
ETESIA – WARRANTY SERVICE
67165 WISSEMBOURG CEDEX FRANCE
- or completed by your dealer on line on the extranet.
These contractual guarantees are in addition to the legal warranty
against hidden and latent defects and the guarantee of conformity of
the contract by the seller to the consumer.
