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PRODUCT WARRANTY
ESTeem Industrial Wireless Solutions
Specifications subject to change without notice
415 North Quay Street
•
Kennewick, WA 99336 www.esteem.com
Phone (509) 735-9092
•
Fax (509) 783-5475 Revised: 10 Oct 2017
Electronic Systems Technology, Inc. dba ESTeem Wireless Modems, (hereinafter ESTeem) expressly warrants its products as free
of manufacturing defects for a period of one year from the date of sale to first user/customer. THERE ARE NO OTHER
WARRANTIES, EXPRESS OR IMPLIED AND THERE IS EXPRESSLY EXCLUDED ALL WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. NO OTHER WARRANTY GIVEN BY ANY EMPLOYEE, AGENT, DISTRIBUTOR
OR OTHER PERSON WITH RESPECT TO THE PRODUCT SHALL BE BINDING ON ESTEEM.
LIMITATION OF LIABILITY:
ESTeem's liability shall be limited to refunding of purchase price, repair or replacement of product. IN NO EVENT SHALL ESTEEM
HAVE LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES CAUSED DIRECTLY OR
INDIRECTLY BY THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY INTERRUPTION OF SERVICES, LOSS OF
BUSINESS OR ANTICIPATORY PROFITS. IN NO EVENT SHALL ESTEEM BE LIABLE FOR ANY DAMAGES WHATSOEVER
IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT.
In the event that a unit or part requires replacement or factory servicing, the following conditions apply:
a)
Customer must obtain from ESTeem an authorized RMA (Return Materials Authorization) Number before shipment of
product or parts to ESTeem for any reason;
b)
If the whole unit is shipped, it must be in its original carton and shipping components, or a carton and shipping
components supplied by ESTeem, or it parts only are shipped, they must be packaged and cushioned so as to prevent
damage in transit and shipped freight prepaid;
PRODUCT WILL BE CONSIDERED OUT OF WARRANTY IF:
a)
If the product is damaged due to improper or abnormal use, abuse, mishandling, accident or improper maintenance or
failure to follow operating instruction;
b)
If the product is defective as a result of sand, dirt, or water damage;
c)
If any factory-sealed enclosure has been opened or shows evidence of an attempt to be opened;
d)
If defects or damage are caused by the use of unauthorized parts or unauthorized service;
e)
If the product has had its serial numbers altered or removed.
Warranty repair form must be accompanied by proof of user's purchase of unit. Product must be shipped to the manufacturer at the
following address:
ESTeem Wireless Modems
415 North Quay Street
Kennewick, Washington USA 99336
ADDITIONAL SERVICE:
If ESTeem releases an improvement update to firmware internal to the ESTeem unit during the 90-day period after the unit was
purchased by the first user/customer, ESTeem will update the applicable unit with the revised version at no charge other than for
UPS handling and shipping to and from your location to the ESTeem factory. Return of any such item must be accompanied with
proof of purchase.