63
Call the Consumer Assistance Center toll free at
1-800-44-ROPER. Our consultants are
available to assist you.
When calling:
Please know the purchase date, and the
complete model and serial number of
your appliance (see the “A Note to You” section). This
information will help us better respond to your request.
Our consultants provide assistance with:
•
Features and specifications on our full line
of appliances
•
Installation information
•
Use and maintenance procedures
R
EQUESTING
A
SSISTANCE
OR
S
ERVICE
To avoid unnecessary service calls, please check the “Troubleshooting Guide” section. It may save
you the cost of a service call. If you still need help, follow the instructions below.
I
F
YOU
NEED
ASSISTANCE
OR
SERVICE
IN
U.S.A.
I
F
YOU
NEED
REPLACEMENT
PARTS
If you need to order replacement parts, we recommend
that you only use FSP* factory authorized parts. FSP
replacement parts will fit right and work right, because
they are made to the same exacting specifications
used to build every new ROPER* appliance.
To locate FSP replacement parts in your area, call our
Consumer Assistance Center telephone number or your
nearest authorized service center.
F
OR
FURTHER
ASSISTANCE
If you need further assistance, you can write to
Whirlpool with any questions or concerns at:
Roper Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
If the dealer, authorized servicer, and Whirlpool have
failed to resolve your problem, you can contact the
Major Appliance Consumer Action Program (MACAP).
MACAP is a group of independent consumer experts
that voice consumer views at the highest levels of the
major appliance industry. MACAP will in turn inform
us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
•
Accessory and repair parts sales
•
Do-it-yourself repair help
•
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.)
•
Referrals to local dealers, service companies, and
repair parts distributors
Service technicians
are trained to fulfill the product
warranty and provide after-warranty service, anywhere
in the United States.
To locate the authorized Roper service company in
your area, you can also look in your telephone directory
Yellow Pages.
