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US EPA Environmental Response Team 

User Manual For  

Viper - Smart Gateway 

 

ERT Support: 800-999-6990 

 

 

Page 11

 

 

Troubleshooting Remote Desktop Connection to the Smart Gateway 
1. Can’t connect via Remote Desktop Connection from within the EPAERT1 WiFi network: 

 
If you can’t use Remote Desktop Connection locally to access the Smart Gateway Laptop from a computer 
or mobile device connected to the EPAERT1 WiFi network, you have two options: 

  Connect an external (HDMI) monitor, USB keyboard and USB mouse to the ports on the back of the 

Smart Gateway  

  Open the Gateway and use the touch screen monitor.   

 

If you are able to connect to the Internal laptop using one of the two options above, follow the steps below 
to verify that the internal Smart Gateway Laptop has the correct IP Address (192.168.4.4).  If you cannot 
access the Smart Gateway at all, please contact ERTSupport. 
 

Check the IP Address of the Smart Gateway Laptop

: 

There is an IP Address Reservation in the Cradlepoint which is supposed to maintain the IP Address of the 
laptop.  By default, the laptop IP Address should be 192.168.4.4.  The steps below illustrate how to check 
the IP Address of the internal Smart Gateway Laptop. 

 

On the Smart Gateway Laptop:

 

To see the Smart Gateway Laptop’s IP 
Address 

  Click the search icon and type 

CMD and press enter to 

open a 

command prompt

 

  Type 

‘IPCONFIG /all’ 

and press 

enter 

  Look under the Ethernet Adapter 

section for the 

lpv4 Address

 and 

make note of what that says 

  Also, under the Ethernet Adapter 

section, make note of the 

Physical 

Address

 

 

Follow the steps in this guide to correct the IP Address if it is NOT 192.168.4.4: 

https://response.epa.gov/sites/5033/files/Correcting_A_Smart_Gateway_Laptop_IP_Address.pdf 

 

Check the IP Address Reservation on the Smart Gateway Cradlepoint: 

 
To see the IP Reservation: 

  On the Smart Gateway Laptop, open a browser and 

type 192.168.4.1 to 

access the Cradlepoint Router 

 

Contact 

[email protected]

 to obtain the 

password

 

  Navigate to ‘

Networking’ – ‘Local Networks’ – 

‘DHCP Server’

 

  There should be a Reservation for the Smart 

Gateway Laptop.  The reservation’s 

hardware 

address

 should 

match

 the Smart Gateway Laptop’s 

physical address and 

the IP Address should 

match

 the Smart Gateway’s IP Address 

Содержание VIPER

Страница 1: ...US EPA Environmental Response Team User Manual For Viper Smart Gateway ERT Support 800 999 6990 Page 1 ERT USER MANUAL for VIPER SMART GATEWAY ...

Страница 2: ...hooting Serial COM Port Connections 18 Using the USB Ports to Connect Instruments Serial to USB i e DustTraks 19 Using the Ethernet RJ45 Port SPM Flex 20 Section 2 Smart Gateway MeterApp 21 Smart Gateway Sensors 21 Additional Signal and SINR Information 22 Troubleshooting the Smart Gateway MeterApp 22 Adding the Smart Gateway MeterApp to a Survey Controller Run 24 Section 3 Smart Gateway WiFi and ...

Страница 3: ...ting need for VM potential to run other data acquisition software in parallel ProRAE Guardian MeterApp To Monitor Battery Life Gateway Temperature Disk Space RAM External serial Port can be used to directly connect an instrument without a LINC Connect additional instruments via USB Serial connections and virtual com ports Auto Detects SIM Card Provider and Selects Appropriate Firmware Built In GPS...

Страница 4: ...can be used to connect Serial RS 232 instruments 4 Traditional LINC Cable port Gen 3 and Above Connect an instrument using a traditional LINC cable The MeterApp will be configured for a Serial connection The port label will indicate the Com Port number assigned to that connection 5 Smart Gateway External Power Connection Connect the power cord to run the gateway with power or to charge the interna...

Страница 5: ... on the SIM door install the SIM in either slot put the screws back in Gateway will not boot up if the SIM port screws are out FIRST TIME INSTALLATION When installing your SIM card for the first time leave the gateway powered on for several hours in order to allow the SIM card to obtain its IP Address and register itself on the internet Interpreting LEDs on the Gateway ...

Страница 6: ...h button The toggle switch is convenient in that it allows the gateway to remain on when switching between shore power and battery However it is easy to accidentally turn the switch on off when picking up the gateway or when packing the gateway in a case If it is necessary to ship the Gateway it is recommended that a piece of tape be applied over the switch to keep it in the off position during sh...

Страница 7: ...IM provider and selects appropriate Firmware Can obtain internet access via Ethernet and WiFi in addition to Cellular signals Obtains and provides GPS for instruments that are directly connected to the gateway Broadcasts WiFi EPAERT1 2 Touch Screen Monitor Gateway Battery Access to the internal laptop if Remote Desktop Connection and External Monitor Keyboard Mouse are not working Behind the touch...

Страница 8: ...EPAERT1 WiFi Network The steps below illustrate how to access the Smart Gateway laptop from the EPAERT1 WiFi Network Power on the Smart Gateway Wait at least 5 minutes before trying to login Connect a laptop or mobile device capable of running Remote Desktop Connection to the EPAERT1 WiFi network Run Windows Remote Desktop Connection Computer Name 192 168 4 4 Username LifelineSmartGateway Click th...

Страница 9: ...ll be displayed in the Remote Desktop window Operate the Smart Gateway laptop as you would any other laptop External Monitor Keyboard and Mouse Connect an external HDMI monitor to the HDMI port on the back of the Smart Gateway Connect a keyboard and mouse to the USB ports on the back of the Smart Gateway Power on the Smart Gateway The Smart Gateway Windows 10 screen will be displayed on the extern...

Страница 10: ... and power the gateway off and on Option 2 With the Smart Gateway powered up back out the torx set screw circled below in red After removing the screw insert a device that is long enough to depress the interal reset button for 30 seconds The reset button is small and will only depress a tiny bit After 30 seconds stop depressing the reset button and remove the device being used NOTE The torx wrench...

Страница 11: ... Address of the laptop By default the laptop IP Address should be 192 168 4 4 The steps below illustrate how to check the IP Address of the internal Smart Gateway Laptop On the Smart Gateway Laptop To see the Smart Gateway Laptop s IP Address Click the search icon and type CMD and press enter to open a command prompt Type IPCONFIG all and press enter Look under the Ethernet Adapter section for the...

Страница 12: ...T1 network Open a browser and type 192 168 4 1 to access the Cradlepoint Router Contact ertsupport epa gov to obtain the password Follow steps for checking the Cradlepoint port forward rule below OR Option 2 Login to the Smart Gateway Cradlepoint over the internet To access the Cradlepoint Gateway over the internet the Smart Gateway must have internet access working SIM Card etc From a laptop or m...

Страница 13: ...Desktop Connection software run Windows Remote Desktop Connection Computer Name The EXTERNAL gateway address followed by 7000 i e EPAERT231 SAFEENV2 COM 7000 Username LifelineSmartGateway Contact ertsupport epa gov to obtain the password Enter password and Click OK Click Yes past the security warning screen Option 1 Via the EPAERT1 WiFi Network Connect a laptop or mobile device to the EPAERT1 WiFi...

Страница 14: ...onvention be used for these custom LINC numbers For cnsistency keep the name convention with the 1000 series and include the COM Port number for the connection For example when connecting a cable to a port assigned COM5 a LINC will be added to the equipment inventory in Survey Controller with a number of 1005 If connecting an instrument to a port assigned COM6 the LINC number in Survey Controller ...

Страница 15: ... to the port If a different instrument will be connected to that port at a later date simply modify the 1005 LINC number and select the appropriate instrument Stated otherwise LINC 1005 will always represent the COM5 port on the Smart Gateway Click OK 3 Add the Smart Gateway to Survey Controller The process of adding a Smart Gateway is the same as adding a traditional Gateway Open VIPER Survey Con...

Страница 16: ...s required and could include the instruments involved in the run as well as the scope of work The Location Description is optional but helpful for further identification of the run Click Next Click Add on the LINC Configuration screen From the Gateway dropdown menu select the Smart Gateway to which the instrument is connected If the gateway does not appear in the list it must first be added to the...

Страница 17: ...en the Data Input Settings tab Under Virtual Communications Settings section enter Com5 for the port use the Port number labeled on the outside of the Smart Gateway Select the appropriate baud rate for your instrument refer to the Instrument section of the Viper Guide Remove the checkmark from Chk Bat Sig may also say Chk Bat Volt Put a checkmark in Use Serial Direct Connection NotWiFi Under the G...

Страница 18: ...nd press enter o Expand the Ports COM LPT section The COM Ports that are assigned will show in the list o When the connection is made on the Smart Gateway Device Manager should display the COM Port assigned for that instrument connection If the MeterApp turns green and Survey Controller shows No Data in the latest reading column Verify that the MeterApp is configured to send to the correct Survey ...

Страница 19: ...nnector 1 Open Device Manager BEFORE CONNECTING the Serial to USB cable to the Gateway Click the Windows Search Icon in the lower left corner of the screen Type Device Manager in the search bar and press enter Expand the Ports COM LPT section The COM Ports that are already assigned will show in the list Make note of which COM ports are already assigned KEEP THIS WINDOW OPEN 2 Connect the instrumen...

Страница 20: ...Settings tab of the MeterApp and the custom LINC number will be the last three digits of the Flex s IP Address Add a custom LINC number for the Ethernet Port to the Equipment Inventory in Survey Controller Use the last three digits of the SPM Flex IP address as the LINC number For Example an SPM Flex with an IP address of 192 168 3 150 would have a LINC of 150 added to Survey Controller An SPM Fle...

Страница 21: ...MeterApp will turn Yellow to indicate a warning when the battery reading falls below 14 and red when the battery reading falls below 12 Signal Monitors the cell signal strength from the SIM card See the graphic and discussion below for additional information signal strength The default values will turn the MeterApp sensor yellow when signal strength falls below 75 and red when signal strength is b...

Страница 22: ...ether when deciding where to deployment instruments The SINR values can vary significantly depending on the venue of the deployment For instance the SINR may bounce from 10 to 10 in stadium environments with large crowds recording opening ceremonies etc Be patient and see if fluctuation settles down before choosing to relocate equipment Troubleshooting the Smart Gateway MeterApp The Smart Gateway ...

Страница 23: ...s Right click on the Open Hardware Monitor icon and select Hide Show Under Options make sure there is a checkmark in the Start Minimized and Minimize To Tray and Remote Web Server is set to Run Arduino Board The battery strength is obtained from an Arduino board in the Smart Gateway If the programming for this board is changed or corrupted the battery signal strength will not be available ...

Страница 24: ...rApp collects readings every second By specifying a reading interval in Survey Controller of perhaps 5 minutes for the Smart Gateway MeterApp you will greatly reduce the number of readings recorded Refer to the Viper User Guide Section 3 Part E for additional information on configuring readings intervals in Survey Controller 1 Modify the MeterApp to work in Survey Controller Open the Password Gene...

Страница 25: ...ect Stop Click Run in the MeterApp Menu Select Start 2 Verify the version of Viper Survey Controller The Smart Gateway MeterApp is compatible with Viper Survey Controller v1 5 3 It will not function correctly with earlier versions of Survey Controller Click the Help menu in Survey Controller If the version displayed is earlier than 1 5 3 the latest version of Survey Controller must be installed Fi...

Страница 26: ...Generic Cap Stream radio button Click on SafeEnvMonitor xml SmartGateway in the CAP Streem Source box Click OK Note If the SafeEnvMonitor xml file does not show in the CAP Stream Source box make sure the Smart Gateway MeterApp is running Add any additional LINCs Instruments for the run and start the run The Smart Gateway Sensors will be displayed in Deployment Manager Alarms and notifications can ...

Страница 27: ... to broadcast EPAERT1 Disabling Enabling WiFi Follow the steps below to enable or disable WiFi on the Smart Gateway NOTE Caution If the Smart Gateway has no SIM card and you disable the WiFi you will have to hardwire a keyboard mouse and monitor or use the touch screen to use the internal laptop to login and access the Cradlepoint 1 Connect a laptop to the EPAERT1 network and open a browser Chrome...

Страница 28: ...al Response Team User Manual For Viper Smart Gateway ERT Support 800 999 6990 Page 28 7 Select the EPAERT1 WiFi Name SSID 8 Click Edit 9 Toggle Enables on or off by removing replacing the checkmark Click the Save button ...

Страница 29: ...with the new SSID to avoid confusion and assist with reconfiguring the Gateway back to EPAERT1 as necessary 1 Verify your computer is connected to the Smart Gateways WiFi network EPAERT1 by default CAUTION Remember to change the SSID on the LINCs before changing the SSID of the Gateway Refer to the Viper User Guide Section Seven Part C Changing the WiFi Name SSID on a LINC 2 Open a browser Chrome ...

Страница 30: ...US EPA Environmental Response Team User Manual For Viper Smart Gateway ERT Support 800 999 6990 Page 30 7 Select the EPAERT1 WiFi Name SSID 8 Click Edison 9 Enter a New SSID Name 10 Click Save ...

Страница 31: ...a LINC is not security enabled and cannot connect to the EPAERT1 network In this instance Wireless Security Settings can be modified n the EPAERT1 Smart Gateway Cradlepoint to unsecure the WiFi network 1 Connect to the EPAERT1 network 2 Open a browser Chrome is preferred navigate to https 192 168 4 1 3 Enter User Name and contact ertsupport epa gov to obtain the password User Name admin 4 Navigate...

Страница 32: ...ort 800 999 6990 Page 32 9 Under Security Mode select Open 10 Click Save Enabling WiFi Security Follow steps 1 through 8 above to navigate to the Security Mode option Select WPA2 Personal for Security Mode Assign a WPA Password of Contact ertsupport epa gov to obtain the password ...

Страница 33: ...ing GPS and to see the number of satellites login to the Cradlepoint and navigate to STATUS GPS The screenshot below indicates that the Cradlepoint successfully acquired GPS Signal NOTE The GPS Antennae must be fully attached to the Cradlepoint to receive GPS If you are not receiving GPS unscrew the GPS antennae and then reattach it Troubleshooting the Cradlepoint GPS Settings This screenshot indi...

Страница 34: ...TEM ADMINISTRATION GPS and make sure that Enable GPS is checked There should be one entry under the Send to Clients section of that screen Put a checkmark in the entry and click Edit Add or Edit GPS page 1 of 3 settings should be set to o Check in Enable this Server o Server Name GPS o Check in Enable GPS server on LAN o Check in Enable GPS server on WAN o Port 8024 ...

Страница 35: ... 6990 Page 35 Add or Edit GPS page 2 of 3 settings should be set to o Choose Language NMEA o Check in Report NMEA GGA sentences Add or Edit GPS page 3 of 3 settings should be set to o Default Time Interval seconds 2 o Stationary Distance Threshold meters 20 o Everything else 0 o Click Finish ...

Страница 36: ...d can be done by contacting your Regional Working Capital Fund Coordinator and requesting a SIM Card with a Public Static IP Address The steps below are considered Technically Advanced and should be performed with caution It is recommended that the Cradllepoint Router Configuration be saved before making these changes Login the Cradlepoint Gateway to backup the current configuration Open the Syste...

Страница 37: ... and click Refresh Highlight the SSID you want to use as your internet source and click IMPORT Enter the security password if applicable and his SAVE Scroll up and that Network should now be in the Saved Profiles Navigate to Connection Manager and select Devices The WiFi profile should be listed you might have to scroll down to see it Highlight the WiFi profile and drag it to the top of the list s...

Страница 38: ... of Untagged and click SAVE Click Save again Navigate to Connection Manager and selected DEVICES Scroll the list until you see the Ethernet profile and drag Ethernet to the top of the list o The Ethernet profile should now show Connected in the CONDITIONS column If the Ethernet profile does not show Connected in the CONDITIONS column see the section below on Troubleshooting Internet Sources Troubl...

Страница 39: ...T THE PRIMARY LAN o SELECT Ipv4 Settings o Change the subnet mask from 255 255 0 0 to 255 255 255 0 and click Save o Navigate back to Connection Manager and select Devices o The profile should now show Connected in the CONDITIONS column o Set the Subnet Mask back to 255 255 0 0 o Navigate to NETWORKING LOCAL IP NETWORKS o EDIT THE PRIMARY LAN o SELECT Ipv4 Settings o Change the subnet mask back to...

Страница 40: ... provides local data storage in the event the Smart Gateway s internet connection goes down Install ProRAE Guardian Software Install ProRAE Guardian software on the Smart Gateway When running the install at the Installation Options window select Custom Installation When you are prompted to install the Guardian Web Application select Cancel Always verify that the Smart Gateway laptop time is correc...

Страница 41: ... run in Survey Controller there are several configuration changes that need to be made in the Smart Gateways instance of the ProRAE Guardian software The steps below out line the changes that need to be made 1 Open ProRAE Guardian 2 Under Data Sources PTM Tab verify that the correct Serial Port is selected The Serial Port should match the COM port identified in Device Manager when the RAE Host was...

Страница 42: ...place a checkmark in Cascade Out Mode and enter Remote PC IP Address 127 0 0 1 and Remote PC Port 9727 Put a checkmark in Auto Start and click Set Make sure there is NO checkmark in Enable Remote Viewers If you cannot change the Remote PC Port uncheck and then recheck the Cascade Out Mode 6 A logon screen appears after you have Set the Data Forwarding Parameters Enter the following logon informati...

Страница 43: ...Data Sources PTM tab and click Start 8 The instruments will now be displayed in the ProRAE Guardian software and will appear online in the System Information window NOTE For ProRAE Guardian to recognize instruments those instruments must be set to the same Network ID as the RAE Host ERT EPA uses a Network ID of 438 ...

Страница 44: ... added to Survey Controller as Generic CAP since a traditional LINC isn t being used Configuring PRG2CAP 1 Make sure Survey Controller is open 2 Open PRG2CAP a Verify the PRG Port is set to 9727 b Verify the CAP Host is set to localhost and the Port is set to 6991 c Click Start The Message Count displayed at the bottom of the PRG2CAP window should start incrementing If the Message Count does not s...

Страница 45: ...desired instruments are listed 3 Select the desired instrument s using the Control Click and or Shift Click allowing multiple instruments to be selected 4 Click OK when the desired instruments are selected 5 Click Next through the Survey Controller wizard and make any other necessary changes such as identifying the AreaRAE locations selecting reading intervals etc see Viper User Guide Section Thre...

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