Trouble-Shooting
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1/1551-CRH 102 167 Uen Rev C 2007-04-19
4.1
No Access to Ericsson W20/21 Web Pages
If you cannot access the Ericsson W20/21 internal web pages, take the
following actions to identify and solve the problem:
•
Check that the PC is configured to obtain an IP address automatically
using DHCP. If not, change the PC TCP/IP settings. For instructions,
see section
3.1.1 – “Obtaining IP Settings Automatically” or the manual
of your operating system.
•
If the Ericsson W20/21 IP address has been changed and you do not
know the current IP address, use the
Reset
button to reset the
Ericsson W20/21 to factory default configuration (see above). This will
set the IP address to 192.168.1.1 and the web page address to
http://192.168.1.1
.
•
Make sure you are using the correct login details. If the default
password has been changed and you do not know the current
password, use the
Reset
button to reset the Ericsson W20/21 to
factory default configuration (see above). This will reset the login
details to default values. The default user name and password are
“user”.
•
If the PC is connected to the Ericsson W20/21 via an Ethernet cable,
check that at least one of the corresponding
LAN
connector indicators
is illuminated. If not, make sure that the cable is properly connected or
try with another Ethernet cable.
•
If you are using a wireless PC, make sure that the
Wireless LAN
indicator on the front panel of the Ericsson W20/21 unit is illuminated. If
not, connect an Ethernet cable between the PC and the Ericsson
W20/21 to establish a connection. The wired connection is required for
the initial Wireless LAN configuration of the Ericsson W20/21.
4.2 No
Internet
Access
If you cannot access the Internet from any of your local devices, take the
following actions to identify and solve the problem:
•
On
the
Internet
page, make sure that the
Link status
is
Up
and that an
IP address
is defined.
•
Make sure that the GSM/UMTS antenna is properly connected and
tightened to the Ericsson W20/21 antenna connector.