85
Chapter 6 Troubleshooting
The Product Does Not Turn On
Making sure each connector is oriented correctly, insert the power cable into the product and the power outlet
as far as it will go. (
“Connecting a Power Supply” on page 38
Lit or Flashing ! (ERROR) LED
If the
(ERROR) LED is lit or flashing, check the message on the LCD for information on resolving the prob-
lem. (
“Error Message Displayed on the LCD” on page 85
)
Error Message Displayed on the LCD
If a message appears on the LCD of the operation panel, try the solution described below.
There are three error types: automatic recovery error, recoverable error, and unrecoverable error.
Automatic Recovery Error
Printing on roll paper is not possible when an automatic recovery error occurs. Take the actions shown in the
table below to return the product to its normal state.
LCD display
Error name
Error details
Solution
R o l l p a p e r c o v e r o p e n
during printing error
* When automatic recovery
is selected by using the
memory switch (
cover open during print-
ing” on page 49
)
The roll paper cover is open.
Close the roll paper cover.
Thermal head high tem-
perature error
The thermal head tempera-
ture exceeds that of the drive
conditions.
Stop roll paper printing for a
while.
