Epson ET-M2120 Series Скачать руководство пользователя страница 141

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Cannot Scan Even Though a Connection has been Correctly Established (Windows)

Scanning at a high resolution over a network.

Solutions

Try scanning at a lower resolution.

Cannot Start Scanning from Mac OS

Make sure the computer and the printer are connected correctly.

The cause and solution to the problem differ depending on whether or not they are connected.

Checking the Connection Status

Use EPSON Status Monitor to check the connection status for the computer and the printer.

Select

System Preferences

from the Apple menu >

Printers & Scanners

(or

Print & Scan

Print & Fax

), and

then select the printer.

Click

Options & Supplies

Utility

Open Printer Utility

Click

EPSON Status Monitor

When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.

Check the following if a connection has not been established.

❏

The printer is not recognized over a network connection

“Cannot connect to a Network” on page 141

❏

The printer is not recognized using a USB connection

“The Printer Cannot Connect by USB (Mac OS)” on page 132

Check the following if a connection has been established.

❏

The printer is recognized, but scanning cannot be performed.

“Cannot Scan Even Though a Connection has been Correctly Established (Mac OS)” on page 144

Cannot connect to a Network

The problem could be one of the following issues.

Something is wrong with the network devices for Wi-Fi connection.

Solutions

Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the
devices in the following order; wireless router, computer or smart device, and then printer. Move the

Solving Problems

The Printer Does Not Work as Expected

Cannot Start Scanning

141

Содержание ET-M2120 Series

Страница 1: ...User s Guide Printing Copying Scanning Maintaining the Printer Solving Problems NPD6205 01 EN ...

Страница 2: ...oading Paper in the Paper Cassette 26 Loading Envelopes in the Paper Cassette 29 Placing Originals Placing Originals on the Scanner Glass 32 Printing Printing Documents 35 Printing from a Computer Windows 35 Printing from a Computer Mac OS 60 Printing Documents from Smart Devices iOS 67 Printing Documents from Smart Devices Android 69 Printing on Envelopes 70 Printing on Envelopes from a Computer ...

Страница 3: ...yed on the LCD Screen 149 Paper Gets Jammed 150 Removing Jammed Paper 150 Preventing Paper Jams 153 It is Time to Refill the Ink 153 Ink Bottle Handling Precautions 153 Refilling the Ink Tank 154 Printing Copying and Scanning Quality is Poor 159 Print Quality is Poor 159 Copy Quality is Poor 164 Scanned Image Problems 170 Cannot Solve Problem After Trying All Solutions 172 Cannot Solve Printing or...

Страница 4: ...rinter Specifications 220 Scanner Specifications 221 Interface Specifications 222 Network Specifications 222 Supported Third Party Services 223 Dimensions 224 Electrical Specifications 224 Environmental Specifications 225 System Requirements 225 Regulatory Information 226 Standards and Approvals 226 Standards and Approvals for European Model 226 Restrictions on Copying 226 Where to Get Help Techni...

Страница 5: ...Guide to This Manual Introduction to the Manuals 6 Searching for Information 6 Printing Only the Pages You Need 7 About This Manual 7 Trademarks 9 Copyright 10 ...

Страница 6: ...l manual This manual is available in PDF and HTML versions You can view the HTML version from the epson sn support page Start EPSON Software Updater on your computer to view the PDF version EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones http epson sn Related Information Application for Updating S...

Страница 7: ... in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference i...

Страница 8: ...r 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating s...

Страница 9: ...NCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries Intel is a registered tra...

Страница 10: ...s incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use ...

Страница 11: ...Important Instructions Safety Instructions 12 Printer Advisories and Warnings 12 Protecting Your Personal Information 14 ...

Страница 12: ...oors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemakers If the LCD screen is damaged contact...

Страница 13: ... Each connector has only one correct orientation Inserting a connector in the wrong orientation may damage both devices connected by the cable Place the printer on a flat stable surface that extends beyond the base of the printer in all directions The printer will not operate properly if it is tilted at an angle Allow space above the printer so that you can fully raise the document cover Leave eno...

Страница 14: ...nnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms and could lead to accidents due to malfunction When using this printer near automatically controlled devices follow all posted warnings and directi...

Страница 15: ...Part Names and Functions Front 16 Rear 17 ...

Страница 16: ...ally be kept closed C Ink tank cap Open to refill the ink tank D Ink tank Contains black ink and is located on the print head E Front cover Open to load paper in the paper cassette A Output tray Holds the ejected paper B Paper cassette Loads paper C Edge guide Feeds the paper straight into the printer Slide to the edges of the paper D Paper guide extension Slide out to load paper larger than A4 si...

Страница 17: ...light while scanning B Scanner glass Place the originals Rear A Rear cover Remove when removing jammed paper B AC inlet Connects the power cord C USB port Connects a USB cable to connect with a computer Part Names and Functions Rear 17 ...

Страница 18: ...Guide to the Control Panel Control Panel 19 Home Screen Configuration 19 Entering Characters 20 Viewing Animations 21 ...

Страница 19: ... button to enter the selected menu E Stops the current operation F Starts an operation such as printing or copying G Applies to a variety of functions depending on the situation H Returns to the previous screen I Displays the home screen Home Screen Configuration A Displays the network connection status See the following for more details Guide to the Network Icon on page 20 B l r When l and r are ...

Страница 20: ...set up the printer for use on a wireless network You can also make this setting from the Settings menu Settings Network Settings Wi Fi Setup D Avaiable buttons are displayed In this example you can proceed to the selected menu by pressing the OK button Guide to the Network Icon Wireless Wi Fi network is disabled or the printer is processing a wireless network connection There is a problem with the...

Страница 21: ...e OK Enters the selected characters Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Press button Displays the help screen Select How To and then select the items that you want to view Select How to at the bottom of the operation screen Displays the context sensitive animation A Indicates your progress through the...

Страница 22: ...Indicates the total number of steps and the current step number In the example above it shows step 1 from 4 steps D Press r button to move to the next step Guide to the Control Panel Viewing Animations 22 ...

Страница 23: ...Loading Paper Paper Handling Precautions 24 Paper Size and Type Settings 24 Loading Paper in the Paper Cassette 26 Loading Envelopes in the Paper Cassette 29 ...

Страница 24: ...inted paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up wit...

Страница 25: ...ically when you insert the paper cassette on the home screen select Settings Printer Setup Paper Source Settings Paper Setup Auto Display and then select Off List of Paper Types To obtain optimum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Smart device Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Matte Paper Heavy...

Страница 26: ...de out the paper cassette until it stops cImportant The paper cassette cannot be removed 2 Slide the edge guides to their maximum position 3 With the printable side facing down load paper until it touches the back of the paper cassette Loading Paper Loading Paper in the Paper Cassette 26 ...

Страница 27: ...mber of sheets specified for the paper 8 5 13 in Load paper using the line Legal Pull out the paper guide extension and load paper using the line 4 Slide the edge guides to the edges of the paper Loading Paper Loading Paper in the Paper Cassette 27 ...

Страница 28: ...It may cause a paper feed problem If the paper is pushed in align the paper to the paper size line 6 Select the paper size and paper type Paper Size and Type Settings on page 24 7 Slide out the output tray Related Information Available Paper and Capacities on page 202 Loading Paper Loading Paper in the Paper Cassette 28 ...

Страница 29: ... slide out the paper cassette until it stops cImportant The paper cassette cannot be removed 2 Slide the edge guides to their maximum position 3 With the flap facing up load envelopes until they touch the back of the paper cassette Loading Paper Loading Envelopes in the Paper Cassette 29 ...

Страница 30: ...es to the edges of the envelopes 5 Insert the paper cassette as far as it will go 6 Select the paper size and paper type Paper Size and Type Settings on page 24 7 Slide out the output tray Related Information Available Paper and Capacities on page 202 Loading Paper Loading Envelopes in the Paper Cassette 30 ...

Страница 31: ...Placing Originals Placing Originals on the Scanner Glass 32 ...

Страница 32: ...th Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced 3 Place the original face down and slide it to the corner mark Note A range of 1 5 mm from the corner of the scanner glass is not scanned Placing Originals Placing Originals on the Scanner Glass 32 ...

Страница 33: ... the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged 5 Remove the originals after scanning Note If you leave the originals on the scanner glass for a long time they may stick to the surface of the glass Placing Originals Placing Originals on the Scanner Glass 33 ...

Страница 34: ...Printing Printing Documents 35 Printing on Envelopes 70 Printing Web Pages 71 Printing Using a Cloud Service 72 ...

Страница 35: ... application s help for details 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window Printing Printing Documents Printing from a Computer Windows 35 ...

Страница 36: ...print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Related Information Available Paper and Capacities on page 202 List of Paper Types on page 25 Menu Options for the Printer Driver on page 36 Menu Options for the Printer Driver Open the print window in an application select the printer and then access t...

Страница 37: ...der Allows you to print from the last page so that the pages are stacked in the correct order after printing Quiet Mode Reduces the noise the printer makes However enabling this may reduce print speed Print Preview Displays a preview of your document before printing Job Arranger Lite Job Arranger Lite allows you to combine several files created by different applications and print them as a single ...

Страница 38: ...Fit to Page Automatically reduce or enlarge the document to fit to the paper size selected in Output Paper Zoom to Prints with a specific percentage Center Prints images in the center of the paper Tone Correction Automatic Adjusts the tone of images automatically Custom Allows you to perform manual tone correction Click Advanced for further settings Image Options Enables print quality options such...

Страница 39: ... mirror Show Settings Hide Settings Displays a list of items currently set on the Main and More Options tabs You can show or hide the current setting list screen Restore Defaults Return all settings to their factory default values The settings on the Main tab are also reset to their defaults Maintenance Tab Print Head Nozzle Check Prints a nozzle check pattern to check if the print head nozzles ar...

Страница 40: ... Allows you to make a variety of settings Right click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check pause or resume print jobs Printer and Option Information Displays the number of sheets of paper fed into the printer Language Changes the language to be used on the printer driver window To apply the settings close the printer driver a...

Страница 41: ...ccessed over a network or is used as a shared printer 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 On the printer driver s Main tab select an option from 2 Sided Printing 7 Click Settings make...

Страница 42: ...d as a shared printer 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 Select the method of 2 Sided Printing on the Main tab 7 On the printer driver s Settings tab select Booklet 8 Click OK Center...

Страница 43: ... Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 On the printer driver s Main tab select 2 Up or 4 Up 6 Up 8 Up 9 Up or 16 Up as the Multi Page setting 7 Click Layout Order make the appropriate settings and then click OK 8 ...

Страница 44: ...6 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 On the printer driver s Main tab select Reverse Order 7 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 36 More Options Tab on page 38 8 Click Print Related Informati...

Страница 45: ...ake the following settings on the More Options tab Document Size Select the size of the paper you set in the application setting Output Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 7 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on p...

Страница 46: ...to access the printer driver window 6 On the printer driver s More Options tab select the document size from the Document Size setting 7 Select the paper size you want to print on from the Output Paper setting 8 Select Reduce Enlarge Document Zoom to and then enter a percentage 9 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 36 More Options T...

Страница 47: ... Poster 2x2 Poster 3x3 Poster or 4x4 Poster from Multi Page on the Main tab 7 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 8 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 36 More Options Tab on page 38 9 Click Print Related Information Printing Using Easy Settings...

Страница 48: ...s explanation they are shown as blue and red lines 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer Windows 48 ...

Страница 49: ...marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer Windows 49 ...

Страница 50: ...t steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer Windows 50 ...

Страница 51: ...e the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 51 ...

Страница 52: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 52 ...

Страница 53: ...de Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver you can print easily by selecting the preset from the list Printing Printing Documents Printing from a Computer Windows 53 ...

Страница 54: ...emove Presets select the preset name you want to delete from the list and then delete it Main Tab on page 36 More Options Tab on page 38 10 Click Print The next time you want to print using the same settings select the registered setting name from Printing Presets and click OK Related Information Printing Using Easy Settings on page 35 Printing with a Header and Footer You can print information su...

Страница 55: ...th an anti copy pattern the hidden letters appear when photocopied in order to distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Plain paper Copy paper Letterhead or High quality plain paper Quality Standard Tone Correction Automatic Note You can also add your own watermark or anti copy pattern 1 Load paper in the printer Loading Paper in ...

Страница 56: ...ading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer 5 Select Preferences or Properties to access the printer driver window 6 Select Job Arranger Lite on the Main tab and then click OK Main Tab on page 36 7 Click Print When you start printing the Job Arranger Lite window is displayed 8 With the Job Arr...

Страница 57: ...can adjust the tone used in the print job These adjustments are not applied to the original data 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Access the printer driver window 4 Select the method of color correction from Tone Correction on the More Options tab AutomaticThis setting automatically adjusts the tone to match the paper ty...

Страница 58: ...size Thin Lines 6 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 36 More Options Tab on page 38 7 Click Print Related Information Printing Using Easy Settings on page 35 Printing to Enhance Light Text and Lines Printing to Enhance Light Text and Lines 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file yo...

Страница 59: ...be scanned You can use this feature under the following conditions Paper Plain paper Copy paper High quality plain paper or Envelope Quality Standard 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Access the printer driver window 4 Click Extended Settings on the Maintenance tab and then select Barcode mode 5 Set the other items on the...

Страница 60: ...ation See the application s help for details 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog If necessary click Show Details ord to expand the print window 4 Select your printer Printing Printing Documents Printing from a Computer Mac OS 60 ...

Страница 61: ...ding the Printer for Mac OS Only on page 110 6 Change the settings as necessary See the menu options for the printer driver for details 7 Click Print Note If you want to cancel printing on your computer click the printer icon in the Dock Select the job you want to cancel and then do one of the following However you cannot cancel a print job from the computer once it has been completely sent to the...

Страница 62: ...in fixed direction in the printer Flip horizontally Inverts an image to print as it would appear in a mirror Menu Options for Color Matching ColorSync EPSON Color Controls Select the method for color adjustment These options adjusts colors between the printer and the computer display to minimize the difference in color Menu Options for Paper Handling Collate pages Prints multi page documents colla...

Страница 63: ... Type Select the type of paper on which you print Print Quality Select the pint quality you want to use for printing The options vary depending on the paper type Advanced Settings Adjusts the brightness and the contrast of images Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper 1 Load paper in the printer Loading Paper in the Paper Cassette on page...

Страница 64: ...e Order Reverse Order Printing You can print from the last page so that documents are stacked in page order when they are ejected 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog 4 Select Paper Handling from the pop up menu 5 Select Reverse as the Page Order s...

Страница 65: ...another command to access the print dialog 4 Select the size of the paper you set in the application as the Paper Size setting 5 Select Paper Handling from the pop up menu 6 Select Scale to fit paper size 7 Select the paper size you loaded in the printer as the Destination Paper Size setting 8 Set the other items as necessary 9 Click Print Related Information Printing Using Easy Settings on page 6...

Страница 66: ... Print from the File menu or another command to access the print dialog 4 Select Page Setup from the File menu of the application 5 Select Printer Paper Size enter percentage in Scale and then click OK Note Select the paper size you set in the application as the Paper Size setting 6 Set the other items as necessary 7 Click Print Related Information Printing Using Easy Settings on page 60 Printing ...

Страница 67: ... and Layout Paper Size Media Type and so on 5 Click Presets to save the current settings as a preset 6 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 7 Click Print The next time you want to print using the same settings select the registered preset name from the Presets Related Information Printing Using...

Страница 68: ...g Documents Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 S...

Страница 69: ...ing Epson iPrint on page 208 4 Connect your smart device to the same wireless network as your printer 5 Start Epson iPrint 6 Tap Document on the home screen 7 Tap the location of the document you want to print 8 Select the document and then tap Next 9 Tap Print Printing Documents Using Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android p...

Страница 70: ...from a Computer Windows 1 Load envelopes in the printer Loading Envelopes in the Paper Cassette on page 29 2 Open the file you want to print 3 Access the printer driver window 4 Select the envelope size from Document Size on the Main tab and then select Envelope from Paper Type 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print Printing on Envelope...

Страница 71: ...nd then click Print Printing Web Pages from Smart Devices Note Operations may differ depending on the device 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Set up your printer for wireless printing 3 If Epson iPrint is not installed install it Installing Epson iPrint on page 208 4 Connect your smart device to the same wireless network as your printer 5 Open the web pa...

Страница 72: ...u to print or scan from a smartphone or tablet You can print documents images and web sites by sending them directly to a printer on the same wireless LAN Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Epson Connect web portal for details o...

Страница 73: ...ces Register Delete to print the registration sheet 3 Follow the instructions on the registration sheet to register the printer Printing Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 73 ...

Страница 74: ...Copying Copying Originals 75 Copying ID card 80 ...

Страница 75: ...r in the printer Loading Paper in the Paper Cassette on page 26 2 Place the originals Placing Originals on the Scanner Glass on page 32 3 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button 4 Set the number of copies using the u d button Copying Copying Originals 75 ...

Страница 76: ...and border of the copied image are slightly different from the original Menu Options for Copying Available items vary depending on the menu you selected ID Card Copy Scans both sides of an ID card and copies onto one side of a paper Density Increase the level of density when the copying results are faint Decrease the level of density when ink smears Paper Setting Select the paper size and the pape...

Страница 77: ...ication used to enlarge or reduce the original within a range of 25 to 400 Original Size Select the size of your original When copying non standard size originals select the size closest to your original Multi Page Single Page Copies a single sided original onto a single sheet 2 up Copies two single sided originals onto a single sheet in 2 up layout Quality Select the quality for copying Selecting...

Страница 78: ...ge setting press the dbutton and then press the l rbutton to specify a percentage You can change the percentage in increments of 10 by holding down the l r buttons 7 Change the other settings as necessary Menu Options for Copying on page 76 8 Press the OK button and then press the x button Note The size and border of the copied image are slightly different from the original Copying Multiple Origin...

Страница 79: ...etting and then press the OK button 7 Select the orientation of the original for the Original Orientation setting and then press the OK button 8 Change the other settings as necessary Menu Options for Copying on page 76 9 Place the first page of the original and then press the x button Portrait originals Copying Copying Originals Copying Multiple Originals onto One Sheet 79 ...

Страница 80: ... are slightly different from the original Copying ID card Scans both sides of an ID card and copies onto one side of A4 size paper 1 Load paper in the printer Loading Paper in the Paper Cassette on page 26 2 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button Copying Copying ID card 80 ...

Страница 81: ...press the OK button Menu Options for Copying on page 76 6 Press the x button 7 Place the original face down and slide it to the corner mark Place an ID card 5 mm away from the corner mark of the scanner glass 8 Place the back of the original face down slide it to the corner mark and then press the x button Note The size and border of the copied image are slightly different from the original Copyin...

Страница 82: ...Scanning Available Scanning Methods 83 Basic Information on Scanning 83 Scanning Originals to a Computer 84 Scanning Originals Using WSD 86 Scanning Originals to a Smart Device 88 Advanced Scanning 89 ...

Страница 83: ...rt device Before scanning install Epson iPrint on your smart device Related Information Scanning Originals to a Computer on page 84 Scanning Originals Using WSD on page 86 Scanning Originals to a Smart Device on page 88 Basic Information on Scanning Recommended File Formats to Suit Your Purpose Generally speaking the JPEG format is suitable for photos while the PDF format is suitable for documents...

Страница 84: ...ing Originals to a Computer There are two methods of scanning originals to a computer scanning using the printer s control panel and scanning from the computer Related Information Scanning from the Control Panel on page 84 Scanning from a Computer on page 85 Scanning from the Control Panel Note To use this feature make sure the following applications are installed on your computer Epson Event Mana...

Страница 85: ... computer to which you want to save the scanned images Note When the printer is connected to a network you can select the computer to which you want to save the scanned image You can display up to 20 computers on the printer s control panel If you set Network Scan Name Alphanumeric in Epson Event Manager it is displayed on the control panel 5 Press the x button Scanning from a Computer You can sca...

Страница 86: ...dows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista If you are using Windows 7 Windows Vista you need to setup your computer in advance using this feature 1 Place the originals Placing Originals on the Scanner Glass on page 32 2 Select Scan on the control panel To select an item use the u d l r buttons and then press the OK button 3 Select To WSD 4 Select a computer 5 Press the x button Setting ...

Страница 87: ...the User Account Control screen is displayed Click Uninstall and start again if the Uninstall screen is displayed Note The printer name you set on the network and model name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use Scanning S...

Страница 88: ...nt on your smart device Epson iPrint screens are subject to change without notice Epson iPrint contents may vary depending on the product 1 Place the originals Placing Originals on page 31 2 Start Epson iPrint 3 Tap Scan on the home screen 4 Tap Scan Note You can set the scan settings Tap the icon at the top right of the screen Scanning starts 5 Check the scanned image and then select the saving m...

Страница 89: ...t Epson Event Manager Windows 10 Windows Server 2016 Click the start button and then select Epson Software Event Manager Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the s...

Страница 90: ...ure that your scanner is selected as the Scanner on the Button Settings tab on the main screen 3 Click Make Job Settings Scanning Advanced Scanning Making Custom Settings for Scanning Using the Control Panel 90 ...

Страница 91: ...olor for saving the scanned image Target Folder Select the save folder for the scanned image Filename Prefix Start Number Change the settings for the file name you want to save File Format Select the save format Launch Action Select the action when scanning Test Settings Starts test scanning using current settings 5 Click OK to return to the main screen Scanning Advanced Scanning Making Custom Set...

Страница 92: ... decrease the file size of the scanned image Note The amount that can be decreased varies depending on the original Change the file format Select PDF format to scan documents and select JPEG format to scan photos or pictures Lower the resolution 200 dpi scanning provides sufficient quality when scanning documents Scanning Advanced Scanning Decreasing the File Size of the Scanned Image 92 ...

Страница 93: ...roblems 95 Improving Print Copy and Scan Quality 97 Cleaning the Printer 104 Cleaning Spilled ink 105 Checking the Total Number of Pages Fed Through the Printer 105 Saving Power 106 Installing or Uninstalling Applications Separately 107 Transporting and Storing the Printer 113 ...

Страница 94: ... 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Related Information Application for Printing from a Computer Windows Printer Driver on page 205 It is Time to Refill the Ink on page 153 Checking the Ink Levels Mac OS 1 Sele...

Страница 95: ...e 1 Turn off the printer by pressing the P button 2 Unplug the power cord and then disconnect the power cord 3 Make sure that the ink tank cap is securely closed cImportant If the ink tank cap is not securely closed ink may leak 4 Close the scanner unit 5 Slide out the paper cassette and then remove the paper Maintaining the Printer Improving Paper Feeding Problems 95 ...

Страница 96: ...se you may be injured cImportant Do not leave the printer standing for a long time 7 Dampen a soft cloth with water wring it out thoroughly and then wipe the roller while rotating it with the cloth 8 Return the printer to its normal position and then insert the paper cassette 9 Connect the power cord Maintaining the Printer Improving Paper Feeding Problems 96 ...

Страница 97: ...nd head cleaning 3 times wait for at least 6 hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by using the P button If print quality has still not improved run Power Cleaning To prevent the print head from drying out do not unplug the printer while the power is on Checking and Cleaning the Print Head Control P...

Страница 98: ...ze plain paper in the printer Loading Paper in the Paper Cassette on page 26 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4 Follow the on screen instructions cImportant If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 6 hours without printing and then run the nozzle check again and repeat the head cleaning ...

Страница 99: ...check if the nozzles are clogged read the following instructions and then run Power Cleaning cImportant Make sure that there is enough ink in the ink tank Visually check the ink tank is at least a third full Low ink levels during Power Cleaning could damage the product cImportant An interval of 12 hours is required between each Power Cleaning Normally a single Power Cleaning should resolve the pri...

Страница 100: ...ion Running Power Cleaning on page 99 Running Power Cleaning Windows 1 Access the printer driver window 2 Click Power Cleaning on the Maintenance tab 3 Follow the on screen instructions Note If you cannot run this feature solve the problems that are displayed on the printer s control panel Next follow this procedure from step 1 to run this feature again Running Power Cleaning Mac OS 1 Select Syste...

Страница 101: ...the printer Loading Paper in the Paper Cassette on page 26 2 Select Maintenance on the home screen To select an item use the u d l r buttons and then press the OK button 3 Select Print Head Alignment 4 Select one of the alignment menus and then follow the on screen instructions to print an alignment pattern Vertical Alignment Select this if your printouts look blurry or vertical ruled lines appear...

Страница 102: ... with grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or c...

Страница 103: ...ng the P button 2 Open the scanner unit 3 Check if the translucent film is smeared Smears are easier to see if you use a light If there are smears such as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail Maintaining the Printer Improving Print Copy and Scan Quality Cleaning the Translucent Film 103 ...

Страница 104: ... dislocated and the printer may be damaged 5 Use a new dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Cleaning the Printer If the printer s outer case is dirty or dusty turn off...

Страница 105: ... in the following ways If ink adheres to the area around the tank wipe it off using a napless clean cloth or cotton swab If ink spills on the desk or floor wipe it off immediately When ink is dried it will be difficult to remove the smear To prevent the smear from spreading blot the ink with a dry cloth and then wipe it with a moist cloth If ink gets on your hands wash them with water and soap Che...

Страница 106: ... for Printing from a Computer Windows Printer Driver on page 205 Checking the Total Number of Pages Fed Through the Printer Mac OS 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click Printer and Option Information Saving Power The printer enters sleep mode or turns off au...

Страница 107: ...r Power Off Timer and then make settings Installing or Uninstalling Applications Separately Connect your computer to the network and install the latest version of applications from the website Log in to your computer as an administrator Enter the administrator password if the computer prompts you Installing the Applications Separately Note When reinstalling an application you need to uninstall it ...

Страница 108: ...er operating systems you cannot use Epson Software Updater Download the latest applications from the Epson website Related Information Application for Updating Software and Firmware EPSON Software Updater on page 214 Uninstalling Applications on page 110 Checking if a genuine Epson printer driver is installed Windows You can check if a genuine Epson printer driver is installed on your computer by ...

Страница 109: ...P Windows Server 2003 R2 Windows Server 2003 From the File menu select Server Properties Click the Driver tab If your printer name is displayed in the list a genuine Epson printer driver is installed on your computer Related Information Installing the Applications Separately on page 107 Checking if a genuine Epson printer driver is installed Mac OS You can check if a genuine Epson printer driver i...

Страница 110: ...select Add Other Printer or Scanner 3 Select your printer and then click Add Note If your printer is not listed check that it is correctly connected to the computer and that the printer is on Uninstalling Applications Log in to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Applications Windows 1 Press the P button to turn off the printe...

Страница 111: ...ns Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Click Uninstall Change or Uninstall Windows XP Windows Server 2003 R2 Windows Server 2003 Click Change Remove or Remove Note If the User Account Control window is displayed click Continue 7 Follow the on screen ins...

Страница 112: ...are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn off the computer or the printer until the update is complete otherwise the printer may malfunction Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest ...

Страница 113: ...e printer to the computer with a USB cable While Recovery Mode is displayed on the printer you cannot update the firmware over a network connection On the computer access your local Epson website and then download the latest printer firmware See the instructions on the website for the next steps Transporting and Storing the Printer When you need to store the printer or transport it when moving or ...

Страница 114: ...er unit Otherwise you may be injured 7 Make sure you install the ink tank cap securely onto the ink tank Note If the print head does not return to the home position after you turn off the printer push the print head to the home position by hand 8 Secure the ink tank with tape Maintaining the Printer Transporting and Storing the Printer 114 ...

Страница 115: ...canner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance 10 Place the printer in the plastic bag and fold it closed Maintaining the Printer Transporting and Storing the Printer 115 ...

Страница 116: ... the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer When you use the printer again make sure you remove the tape securing the ink tank If print quality has declined the...

Страница 117: ...es Not Work as Expected 118 An Error Code is Displayed on the LCD Screen 149 Paper Gets Jammed 150 It is Time to Refill the Ink 153 Printing Copying and Scanning Quality is Poor 159 Cannot Solve Problem After Trying All Solutions 172 ...

Страница 118: ... unplug the power cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings Printer Setup Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings Printer Setup and the...

Страница 119: ...er of sheets specified for the paper Available Paper and Capacities on page 202 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 24 Paper slips when paper dust adheres to the roller Solutions Clean the roller Improving Paper Feeding Problem...

Страница 120: ... specified for the paper Available Paper and Capacities on page 202 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 24 Paper slips when paper dust adheres to the roller Solutions Clean the roller Improving Paper Feeding Problems on page 95...

Страница 121: ... the printer Solutions Do not load more than the maximum number of sheets specified for the paper Available Paper and Capacities on page 202 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 24 Paper slips when paper dust adheres to the roll...

Страница 122: ...er Connection Checker Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer dr...

Страница 123: ... Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 176 The SSIDs connected from the comp...

Страница 124: ...rator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Print the network connection report and then check the IP address and the subnet mask assigned to the printer Restart th...

Страница 125: ...ction has been Established Windows The following causes can be considered There is a problem with the software or data Solutions Make sure that a genuine Epson printer driver EPSON XXXXX is installed If a genuine Epson printer driver is not installed the available functions are limited We recommend using a genuine Epson printer driver If you are printing a large data size image the computer may ru...

Страница 126: ...m the Printer menu The printer is pending or offline Solutions Click Print Queue on the printer driver s Maintenance tab If the printer is offline or pending clear the offline or pending setting from the Printer menu The printer is not selected as the default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as de...

Страница 127: ...the printer again Connect the computer or smart device to the same SSID as the printer Re setting the Network Connection on page 176 Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer ...

Страница 128: ...nnecessary data remains select Cancel all documents from the Printer menu The printer is pending or offline Solutions Click Print Queue on the printer driver s Maintenance tab If the printer is offline or pending clear the offline or pending setting from the Printer menu The printer is not selected as the default printer Solutions Right click the printer icon in Control Panel View devices and prin...

Страница 129: ...tion status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the printer Check the following if a c...

Страница 130: ...d the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 176 The SSIDs connected from the computer or smart device and computer are different Solutions W...

Страница 131: ...the printer Restart the wireless router or reset the network settings for the printer Printing a Network Connection Report on page 194 Re setting the Network Connection on page 176 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there i...

Страница 132: ...enuine Epson printer driver If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software st...

Страница 133: ...ion and then try to make network settings again The printer is not connected to the network Solutions Select Settings Network Settings Connection Check and then print the network connection report If the report shows that the network connection failed check the network connection report and then follow the printed solutions Printing a Network Connection Report on page 194 There is a problem with t...

Страница 134: ...heck the following if a connection has been established The printer is recognized but printing cannot be performed Cannot Print Even Though a Connection has been Established iOS on page 136 Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wa...

Страница 135: ...e wireless router Connect the computer or smart device to the same SSID as the printer Example of connecting to different SSIDs Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between t...

Страница 136: ...omputer See the documentation provided with the smart device for details Cannot Print Even Though a Connection has been Established iOS The following causes can be considered Paper Setup Auto Display is disabled Solutions Enable Paper Setup Auto Display in the following menu Settings Printer Setup Paper Source Settings Paper Setup Auto Display AirPrint is disabled Solutions Enable the AirPrint set...

Страница 137: ...lem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the documentation provided with the smart device for details Cannot Start Scanning Cannot Start Scannin...

Страница 138: ...rding to your situation The printer is not recognized over a network connection Cannot connect to a Network on page 138 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Windows on page 125 The printer is recognized but scanning cannot be performed Cannot Scan Even Though a Connection has been Correctly Established Windows on page 141 Cannot connect to a Networ...

Страница 139: ...less router When Replacing the Wireless Router on page 176 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as th...

Страница 140: ...work Connection Report on page 194 Re setting the Network Connection on page 176 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provi...

Страница 141: ...lly established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a Network on page 141 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Mac OS on page 132 Check the following if a connection has been established The printer is recognized b...

Страница 142: ...gs do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 176 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different ...

Страница 143: ...printer Restart the wireless router or reset the network settings for the printer Printing a Network Connection Report on page 194 Re setting the Network Connection on page 176 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a ...

Страница 144: ... and the printer are connected correctly The cause and solution to the problem differ depending on whether or not they are connected Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer See the following to install Epson iPrint if it is not already installed Application for Printing Easily from a Smart Device Epson iPrint on page 208 1...

Страница 145: ...unication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connectio...

Страница 146: ...r on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Print the network connection report and then check the IP address and the subnet mask assigned to the printer Restart the wi...

Страница 147: ...tting Bidirectional printing is disabled Solutions Enable the bidirectional or high speed setting When this setting is enabled the print head prints while moving in both directions and the printing speed increases Windows Select Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then sel...

Страница 148: ...utions Try scanning at a lower resolution LCD Screen Gets Dark The printer is in sleep mode Solutions Press any button on the control panel to return the LCD screen to its former state Operation Sounds Are Loud Quiet Mode is disabled on the printer Solutions If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Control panel Select Quiet Mode on the ho...

Страница 149: ...aced Contact Epson or an authorised Epson service provider to replace the ink pad It is not a user serviceable part However non printing features such as scanning are available W 01 A paper jam has occurred Remove the paper from the printer and press the button displayed on the bottom of the LCD screen to clear the error In some cases you need to turn the power off and on again W 11 An ink pad is ...

Страница 150: ...e again 1 Connect the computer and the printer with a USB cable 2 Visit your local Epson website for further instructions Related Information Contacting Epson Support on page 229 Installing the Applications Separately on page 107 Updating the Printer s Firmware using the Control Panel on page 112 Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove...

Страница 151: ...2 Remove the jammed paper 3 Remove jammed paper from the rear cover 4 Insert the rear cover in the printer 5 Open the scanner unit Solving Problems Paper Gets Jammed Removing Jammed Paper 151 ...

Страница 152: ...he protruding parts to avoid injury cImportant Do not touch the white flat cable or translucent film inside the printer Doing so may cause a malfunction 7 Close the scanner unit Note The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Solving Problems Paper Gets Jammed Removing Jammed Paper 152...

Страница 153: ...lling ink Storing precautions for ink Store ink bottles at normal room temperature and keep them away from direct sunlight Do not store the ink bottles in high or freezing temperatures Epson recommends using the ink bottle before the date printed on the package When storing or transporting an ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink ma...

Страница 154: ...me ink is consumed from the ink tank during maintenance operations such as print head cleaning Ink may also be consumed when you turn the printer on The ink in the ink bottle supplied with your printer is partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and there...

Страница 155: ...scanner unit with the document cover closed 6 Open the ink tank cap 7 While holding the ink bottle upright turn the cap slowly to remove it Solving Problems It is Time to Refill the Ink Refilling the Ink Tank 155 ...

Страница 156: ...erwise you may be smeared with ink 8 Check the upper line a in the ink tank 9 Align the top of the ink bottle with the filling port and then inert it straight into the port to fill ink to the upper line Ink starts pouring and the flow stops automatically when the ink reaches the upper line Solving Problems It is Time to Refill the Ink Refilling the Ink Tank 156 ...

Страница 157: ... ink may leak cImportant Do not allow the top of the ink bottle to hit against any objects after removing its cap otherwise ink may spill 10 When you have finished filling the ink remove the ink bottle cImportant Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak Solving Problems It is Time to Refill the Ink Refilling the Ink Tank 157 ...

Страница 158: ... not refill ink up to the upper line on the ink tank you can continue using the printer To keep your printer operating at its best however fill ink tank up to the upper line and reset the ink level immediately 13 Close the scanner unit Related Information Ink Bottle Codes on page 204 Ink Bottle Handling Precautions on page 153 Cleaning Spilled ink on page 105 Solving Problems It is Time to Refill ...

Страница 159: ... the Print Head on page 97 Black or Gray Banding Appears at Intervals of Approximately 2 5 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Types on page 25 The print quality is set to low Solutions When printing on plain paper print using a ...

Страница 160: ...nance Print Head Alignment Vertical Alignment menu on the control panel to align the print head The print quality is set to low Solutions If print quality does not improve even after aligning the print head print using a higher quality setting Windows Select High from Quality on the printer driver s Main tab Mac OS Select Fine as Print Quality from the print dialog s Print Settings menu Printout C...

Страница 161: ... 120 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing direction appears or the top or bottom of the paper is smeared load paper in the correct direction and slide the edge guides to the edges of the paper Loading Paper in the Paper Cassette on page 26 The paper path is smeared Solutions Wh...

Страница 162: ...ded printing make sure that the ink is completely dry before reloading the paper Printed Photos are Sticky The print was made on the wrong side of the photo paper Solutions Make sure you are printing on the printable side When printing on the wrong side of the photo paper you need to clean the paper path Cleaning the Paper Path for Ink Smears on page 101 The Position Size or Margins of the Printou...

Страница 163: ...y to the printer and the computer There is a job waiting to be printed Solutions Cancel any paused print jobs The computer has been manually put into the Hibernate mode or the Sleep mode while printing Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer You are using the printer dr...

Страница 164: ...age from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When printing images or photos print using high resolution data Images on web sites are often low resolution although they look good enough on the display and so print quality may decline Copy Quality is Poor Banding Appears in Copies Solving Problems Pri...

Страница 165: ... causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Types on page 25 The print head position is out of alignment Solutions Select the Maintenance Print Head Alignment Horizontal Alignment menu on the control panel to align the print head The print quality is se...

Страница 166: ...r cassette Load paper in the paper cassette that matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 120 The print head nozzles may be clogged Solutions Try Power Cleaning Running Power Cleaning on pa...

Страница 167: ...is curled If it is flatten it The Position Size or Margins of the Copies are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against the edge of the paper Loading Paper in the Paper Cassette on page 26 The originals are not placed correctly Solutions Make sure the original is placed correctly ag...

Страница 168: ...eject paper without printing to clean the paper path Cleaning the Paper Path for Ink Smears on page 101 There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 102 The original was pressed with too much force Solutions If you press with too much force blurring smudges ...

Страница 169: ... of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Solutions Place the original on the scanner glass and then place a piece of black paper over it Placing Originals on the Scanner Glass on page 32 The copy density setting is too high Solutions Lower the copy density ...

Страница 170: ...force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on the Scanner Glass on page 32 Offset Appears in the Background of Scanned Images When scanning thin originals images on the back may be scanned at the same time Solutions When scanning from the scanner glass place black paper or a desk pad over the original Placing ...

Страница 171: ... have tried all of the solutions and have not solved the problem There are problems with the scanning software settings Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner driver Epson Scan 2 Note Epson Scan 2 Utility is an application that comes with Epson Scan 2 1 Start the Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility...

Страница 172: ...ged Repeat head cleaning and the nozzle check alternately 3 times and check if the clogging has cleared Note that print head cleaning uses some ink Checking and Cleaning the Print Head on page 97 Turn off the printer wait for at least 6 hours and then check if the clogging has cleared If the problem is clogging leaving the printer for a while without printing may solve the problem You can check th...

Страница 173: ... speed Windows Clear Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting If you cannot solve the problem by checking the solutions above you may need to request repairs Contact E...

Страница 174: ...puter or Devices Connecting to a Printer that has been Connected to the Network 175 Re setting the Network Connection 176 Connecting a Smart Device and Printer Directly Wi Fi Direct 183 Checking the Network Connection Status 193 ...

Страница 175: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Страница 176: ...r When you replace the wireless router make settings for the connection between the computer or the smart device and the printer You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Settin...

Страница 177: ...ce when you connect the printer to the same Wi Fi network SSID as the smart device To use the printer from a smart device set up from the following website Access to the website from the smart device that you want to connect to the printer http epson sn Setup When Changing the Computer When changing the computer make connection settings between the computer and the printer Making Settings for Conn...

Страница 178: ...ter and the printer have been connected Changing from USB to a Network Connection Using the installer and re set up in a different connection method Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows c...

Страница 179: ...etwork router or changing USB to network etc on the Select Your Operation screen and then click Next Select Connect via wireless network Wi Fi and then click Next Adding or Replacing the Computer or Devices Re setting the Network Connection Changing t 179 ...

Страница 180: ...ush Button Setup on page 181 Making Wi Fi Settings by PIN Code Setup WPS on page 182 Making Wi Fi Settings by Entering the SSID and Password You can set up a Wi Fi network by entering the information necessary to connect to a wireless router from the printer s control panel To set up using this method you need the SSID and password for a wireless router Note If you are using an wireless router wit...

Страница 181: ...SSID on the label If you cannot find any information see the documentation provided with the wireless router 7 When you have setup finished and then press the button Note If you fail to connect load paper and then press the button to print a network connection report Related Information Entering Characters on page 20 Checking the Network Connection Status on page 193 Making Wi Fi Settings by Push ...

Страница 182: ...ettings by PIN Code Setup WPS You can automatically connect to an wireless router by using a PIN code You can use this method to set up if an wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Recommended 3 Pr...

Страница 183: ...eless router and you can connect the devices to the printer without having to use a standard wireless router However devices directly connected to the printer cannot communicate with each other through the printer The printer can be connected by Wi Fi and Wi Fi Direct Simple AP connection simultaneously However if you start a network connection in Wi Fi Direct Simple AP connection when the printer...

Страница 184: ... to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to proceed 4 Check the message and then press the OK button to proceed 5 Select iO...

Страница 185: ...e Use the Camera app for iOS 11 or later You cannot connect to the printer using the Camera app for iOS 10 or earlier Also you cannot connect using an app for scanning QR codes If you cannot connect press the l button See Related Information below for details on connecting 8 Tap the notification displayed on the screen of the iPhone iPad or iPod touch 9 Tap Join Adding or Replacing the Computer or...

Страница 186: ...he printer that you want to connect to See the information displayed on the printer s control panel to select the printer 14 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Adding or Replacing the Computer or Devices Connecting a Smart Device and...

Страница 187: ...rom a smart device Install Epson iPrint on the smart device in advance Note You only need to make these settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then...

Страница 188: ...evice If printers are not displayed connect by selecting Other OS Devices See Related Information below for connecting 9 When the device connection approval screen is displayed select Approve 10 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Add...

Страница 189: ...vice that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to proceed 4 Check the message and then press the OK ...

Страница 190: ...shown on the printer s control panel and then enter the password The screenshot is an example on iPhone 7 On the printer s control panel press the OK button Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 190 ...

Страница 191: ... s control panel to select the printer 11 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Related Information Application for Printing Easily from a Smart Device Epson iPrint on page 208 Adding or Replacing the Computer or Devices Connecting a Sm...

Страница 192: ... s network name SSID Connect to another network name SSID 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Press the OK button to proceed 4 Press the OK button to proceed 5 Press the d button to display the setting screen 6 Select Disable Wi Fi Direct 7 Check the message and then press the OK button Changing the ...

Страница 193: ...assword if you want to re connect the device Disable Wi Fi Direct Disable Wi Fi Direct simple AP settings of the printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Restore Default Settings Restore all Wi Fi Direct simple AP settings to their defaults The Wi Fi Direct simple AP connection information of the smart device saved to the ...

Страница 194: ...r 1 Load papers 2 Select Settings on the home screen To select an item use the u d l r buttons and then press the OK button 3 Select Reports Network The connection check starts 4 Press the x button 5 Follow the instructions on the printer s screen to print the network connection report If an error has occurred check the network connection report and then follow the printed solutions 6 Press the OK...

Страница 195: ... Messages on the Network Environment Related Information E 1 on page 196 E 2 E 3 E 7 on page 196 E 5 on page 197 E 6 on page 197 E 8 on page 197 E 9 on page 198 E 10 on page 198 E 11 on page 198 E 12 on page 199 E 13 on page 199 Message on the Network Environment on page 200 Adding or Replacing the Computer or Devices Checking the Network Connection Status Printi 195 ...

Страница 196: ... Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and...

Страница 197: ...ing shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related Informati...

Страница 198: ... IP address subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255...

Страница 199: ...ted Information Printing a Network Status Sheet on page 200 Making Settings for Connecting to the Computer on page 177 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is perfor...

Страница 200: ... another computer or smart device disconnect one of the connected devices or connect it to the other network first You can confirm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cann...

Страница 201: ...Product Information Paper Information 202 Consumable Products Information 204 Software Information 205 Settings Menu List 214 Product Specifications 220 Regulatory Information 226 ...

Страница 202: ...son Bright White Ink Jet Paper A4 120 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Photo Quality Ink Jet Paper A4 100 Epson Matte Paper Heavyweight A4 20 Epson Double Sided Matte Paper A4 1 Commercially Available Paper Note See the following for information on available paper types for 2 sided printing Paper for 2 Sided Printing on page 203 Plain p...

Страница 203: ...02 Unavailable Paper Types Do not use the following papers Using these types of paper causes paper jams and smears on the printout Papers that are wavy Papers that are torn or cut Papers that are folded Papers that are damp Papers that are too thick or too thin Papers that have stickers Do not use the following envelopes Using these types of envelope causes paper jams and smears on the printout En...

Страница 204: ... by location For the correct codes in your area contact Epson support Although the ink bottles may contain recycled materials this does not affect printer function or performance Specifications and appearance of the ink bottle are subject to change without prior notice for improvement For Europe Product BK Black ET M2120 111 M2120 110 1 110S 2 1 High capacity 2 Standard capacity Note For users in ...

Страница 205: ...om the control panel Windows 10 Windows Server 2019 Windows Server 2016 Click on the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound Right click on your printer or press and hold it and then select Printing preferences Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel View devices and pri...

Страница 206: ...plication for Printing from a Computer Windows Printer Driver on page 205 Application for Printing from a Computer Mac OS Printer Driver The printer driver controls the printer according to the commands from an application Making settings on the printer driver provides the best printing results You can also check the status of the printer or keep it in top operating condition using the printer dri...

Страница 207: ... from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Operation Settings for Mac OS Printer Driver Skip Blank Page Avoids printing blank pages Quiet Mode Reduces the noise the printer makes however may reduce print speed High Speed Printing Prints when the print head moves in both directions The print speed is faster but...

Страница 208: ...ayed in your browser Click Print or Clip Related Information Installing the Applications Separately on page 107 Application for Printing Easily from a Smart Device Epson iPrint Epson iPrint is an application that allows you to print photos documents and web pages from a smart device such as a smartphone or tablet You can use local print printing from a smart device that is connected to the same wi...

Страница 209: ...isplayed as a button tap it to display the paper settings currently set on the printer H Displays photos and documents you selected I Starts printing Note To print from the document menu using iPhone iPad and iPod touch running iOS start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes Application for Printing Easily from an Android Applicati...

Страница 210: ...ss contrast and quality of the scanned image You can also start this application from a TWAIN compliant scanning application See the software help for details on using the features Starting on Windows Note For Windows Server operating systems make sure the Desktop Experience feature is installed Windows 10 Windows Server 2016 Click the start button and then select EPSON Epson Scan 2 Windows 8 1 Wi...

Страница 211: ... to 32 characters Search for Network When the computer and the scanner are on the same network the IP address is displayed If it is not displayed click the button If the IP address is still not displayed click Enter address and then enter the IP address directly 4 Select the scanner on the Scanner Settings screen and then click OK Application for Managing the Scanning Settings on the Control Panel...

Страница 212: ...the network connection report Check the printer s IP address on the printed network connection report 2 Launch a Web browser from a computer or smart device and then enter the printer s IP address Format IPv4 http the printer s IP address IPv6 http the printer s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Using the smart device you can also run Web Config from the ...

Страница 213: ...plies Show Printer Webpage Since the printer uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignored Software for Configuring the Device on a Network EpsonNet Config EpsonNet Config is an application that allows you to set the network interface addresses and protocols See the oper...

Страница 214: ...lect All Programs or Programs Epson Software EPSON Software Updater Note You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS Select Go Applications Epson Software EPSON Software Updater Related Information Installing the Applications Separately on page 107 Settings Menu List Select Settings on t...

Страница 215: ...o the actual ink remaining Paper Guide Cleaning Select this feature if there are ink stains on the internal rollers The printer feeds paper to clean the internal rollers Related Information Checking and Cleaning the Print Head on page 97 Running Power Cleaning on page 99 Aligning the Print Head on page 101 Refilling the Ink Tank on page 154 Cleaning the Paper Path for Ink Smears on page 101 Printe...

Страница 216: ...nding on the location of purchase Power Off If Inactive Select this setting to turn the printer off automatically if it is not used for a specified period of time Any increase will affect the product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Select this setting to turn the printer off after 30 minutes when all ports including the USB por...

Страница 217: ...o Connect Disable Wi Fi You may be able to resolve network problems by disabling the Wi Fi settings or making the Wi Fi settings again Select Wi Fi Setup Wi Fi Recommended Others Disable Wi Fi OK Wi Fi Direct iOS Android Other OS Devices Modify Change Network Name Change Password Disable Wi Fi Direct Restore Default Settings Connection Check Checks the current network connection and prints a repor...

Страница 218: ...son Connect services Email Address Check the printer s email address that is registered to the Epson Connect services Status Check whether or not the printer is registered and connected to the Epson Connect services Related Information Printing Using a Cloud Service on page 72 Google Cloud Print Services Select the menus on the control panel as described below Settings Google Cloud Print Services ...

Страница 219: ...control panel as described below Settings Print Counter Displays the total number of prints including items such as the status sheet from the time you purchased the printer Reports Select the menus on the control panel as described below Settings Reports Checks the current network connection and prints a report Customer Research Select the menus on the control panel as described below Settings Cus...

Страница 220: ...lays the current firmware version of your printer Notification Select On to receive a notification if a firmware update is available Related Information Updating the Printer s Firmware using the Control Panel on page 112 Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles 180 2 rows Weight of Paper Plain Paper 64 to 90 g m2 17 to 24lb Envelopes Envelope 10 D...

Страница 221: ...aded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 18 0 mm 0 71 in D 41 0 mm 1 61 in Scanner Specifications Scanner Type Flatbed Photoelectric Device CIS Effective Pixels 10200 14040 pixels 1200 dpi Maximum Document Size 216 297 mm 8 5 11 7 in A4 Letter Scanning Resolution 1200 dpi main scan 2400 dpi sub scan Output Resolution 50 to 9600 dpi in 1 dpi increments Product I...

Страница 222: ...re not supported Network Specifications Wi Fi Specifications Standards IEEE802 11b g n 1 Frequency Range 2 4 GHz Coordination Modes Infrastructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 PSK AES 5 WPA3 SAE AES 1 IEEE802 11n is only available for the HT20 2 Not supported for IEEE 802 11b 3 Simple AP mode is compatible with a Wi Fi connection infrastructure 4 Wi Fi Direct...

Страница 223: ... iOS Mac OS IPv4 IPv6 iOS 5 or later Mac OS X v10 7 or later Google Cloud Print IPv4 IPv6 Network Scanning Epson Scan 2 IPv4 IPv6 Event Manager IPv4 Epson Connect Scan to Cloud IPv4 AirPrint Scan IPv4 IPv6 OS X Mavericks or later Fax Send a fax IPv4 Receive a fax IPv4 AirPrint Faxout IPv4 IPv6 Security Protocol SSL TLS HTTPS Server Client IPPS SNMPv3 Supported Third Party Services AirPrint Print i...

Страница 224: ... Rated Current 0 4 to 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 15 0 W ISO IEC24712 Ready mode Approx 4 3 W Sleep mode Approx 0 7 W Power off Approx 0 2 W Standalone copying Approx 15 0 W ISO IEC24712 Ready mode Approx 4 3 W Sleep mode Approx 0 7 W Power off Approx 0 3 W Note Check the label on the printer for its voltage For European users see the following Webs...

Страница 225: ...ystem Requirements Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP SP3 or later 32 bit Windows XP Professional x64 Edition SP2 or later Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 SP2 o...

Страница 226: ...n of the products Frequency Maximum Radio Frequency Power Transmitted 2400 2483 5 MHz 20 dBm EIRP Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre s...

Страница 227: ...ted materials Unless acting on the advice of a knowledgeable attorney be responsible and respectful by obtaining the permission of the copyright holder before copying published material Product Information Regulatory Information Restrictions on Copying 227 ...

Страница 228: ...Where to Get Help Technical Support Web Site 229 Contacting Epson Support 229 ...

Страница 229: ...more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with y...

Страница 230: ...d products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except public holidays Help for Users in Hong Kong To obtain technical support as well as othe...

Страница 231: ...Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Where to Get Help Contacting Epson Support Help for Users in Hong Kong 231 ...

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