Web admin interface
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VGA2Ethernet User Guide
Configuring Remote Support
The VGA2Ethernet device uses remote support settings to communicate with the
Epiphan maintenance server. When enabled, communicating with the maintenance
server allows Epiphan to review the device configuration, firmware version, and other
basic operating parameters. If the VGA2Ethernet device is having problems and you
contact Epiphan Support, the support team can use this maintenance information to
help remotely troubleshoot the problems.
Note: The VGA2Ethernet device does not send private information to the Epiphan
maintenance server, just basic operation and configuration information. The amount
of traffic sent to the Epiphan maintenance server is small and should not affect the
network or Internet throughput.
By default, communication with the Epiphan maintenance server uses TCP port 30.
The default address of the Epiphan maintenance server is epiphany.epiphan.com. The
VGA2Ethernet device must be able to find a DNS server to resolve the default
address and then must be able to connect to this address on the Internet using TCP
port 30. If the VGA2Ethernet network settings are set to use DHCP, it gets the
address of the DNS server from the DHCP server. If network settings are set to use a
static IP address, you must enter the IP address of the DNS server. You can get this
IP address from your network administrator.
If you have a firewall or some other device protecting the network from the Internet
and you would like to enable remote support, the configuration of this device may
have to be changed for the VGA2Ethernet device to connect to the Epiphan
maintenance server. Contact your network administrator for assistance.
Use the Remote Support section in the Web admin interface to access the settings:
Содержание VGA2Ethernet
Страница 11: ...Installation 7 VGA2Ethernet User Guide Figure 2 VGA2Ethernet rear view Figure 3 VGA to DVI Cable ...
Страница 25: ...Installation 21 VGA2Ethernet User Guide Figure 10 VGA2Ethernet Direct Connection to Workstation ...
Страница 88: ...Web admin interface 84 VGA2Ethernet User Guide Figure 28 VGA2Ethernet system information ...
Страница 111: ...Cables Connectors and Adapters 107 VGA2Ethernet User Guide ...
Страница 115: ...Sample Applications 111 VGA2Ethernet User Guide ...