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11. Troubleshooting
SteamRock Basic steam generator will display the operation states and common malfunctions by
flashing of the main operation LED (pilot lamp) on the bottom housing of the unit (see page 12).
The pilot lamp is off if the generator is off. During active heating the pilot lamp will illuminate
continuously.
Pilot lamp indication
•
“off”
- steam generator switched off, restart the generator and /or control unit
•
illuminated continuously
- steam generator in active heating state
•
1 x
(flashing once) - waiting for descaling cycle
•
2 x
(flashing twice) - descaling cycle in progress
•
3 x
(flashing 3 times) - error, no descaler liquid (low level)
•
4 x
(flashing 4 times) - error, water filling fault
•
5 x
(flashing 5 times) - error, malfunction by draining
•
6 x
(flashing 6 times) - error, essence level low
•
flashing continuously - invalid setup or configuration
Possible faults and troubleshooting
Fault
:
Overheating limiter fuse releases repeatedly.
Reason:
Water level too low, overheating limiter fuse mounted incorrectly. Water
supply issues (filter blocked, too low pressure).
Solution
: Check the limiter fuse for correct position. Inspect water tank for limes-
cale and clean if necessary. Check water supply line.
Reason:
Water foaming through contamination by oils, plasticiser and similar sub-
stances. Incorrect water level detection which leads to overheating.
Solution
: Check water supply for possible contamination sources (e.g. PVC tubes
and pipes). Check the essence dosing injection connection - make sure essences
may not get into the tank. Clean the tank thoroughly if contaminated with oils.
Fault
:
Drain fault
Reason:
drain blocked with scale chunks and deposits. Drain discharge line con-
nection incorrect (smaller diameter, sharp bends).
Solution
: Open water tank and clean the drain. Make sure the drain pipe and
the drain valve are clear. Alternatively dismount the actuator, manually open the
ball valve and clean the drain from below. Then close the valve and mount the
actuator back. Make sure the drain discharge line connected to the generator has
at least the same diameter and has no sharp angles.
Use the optionally available filtering grill in the water tank to keep the drain clear.
Reason:
Actuator or ball valve faulty
Solution
: Contact EOS customer service for assistance.
Fault
:
Water filling fault
