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17
Service Policy
Eng3 Corporation will provide warranty service support to its customers within 48 hours of receiving a
telephone request for technical support. This 48-hour period begins once a service request is placed
through the Factory Technical Support Department in Seattle, Washington. Eng3 provides factory
direct technical support to its customers through a technical support group located in Seattle,
Washington. All Technical Support for Eng3 products is provided “Factory Direct”.
Eng3 provides technical support by telephone number: +1 206.525.0227 or email address:
[email protected]. It is suggested that any person calling in for technical support have
the inoperative equipment available for preliminary troubleshooting as well as product identification.
Eng3 reserves the right to repair or replace any product found to be defective during the warranty
period. Repair may be provided in the form of replacement or exchange of parts or accessories, on-
site technical repair assistance or complete system exchanges. Repairs provided due to product
abuse or misuse
will be considered “non-warranty” and invoiced at the prevailing service rate. Any
replaced defective material should be returned to Eng3 within 10 days of being provided in order to
avoid additional charges. Exchanged material should be returned promptly and directly to Eng3 using
the return paperwork and shipping label(s) provided. Transferring return materials to local sales or
dealer representative does not absolve the return responsibility.
18
Ordering Parts and Accessories
To order parts and accessories contact your local sales representative or Eng3 Corporation
at: +1 206.525.0227
Complete contact information is found below in Section 19.
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