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14
Troubleshooting
14.1
Normal Operation
As soon as the
NanoVi™ device starts operation, the air pump is switched on and the glass container
is illuminated. At the same time the water starts to bubble and a humming from the air pump can be
heard.
If the pump is not humming and the water in the humidifier is not bubbling, the air pump is not working.
If the pump is humming but the water in the container is not bubbling, the humidifier has not been
correctly inserted into the device. Reseating the connection may resolve this problem. It is also
possible that the glass container is not tightly screwed into the glass container holder. Note Figure 5.4
to see how the connection should be made.
If the pump creates little or no airflow, the effectiveness of the device is compromised. Please refer to
the error codes below or contact customer support.
14.2
Errors
If an error occurs the error screen shown in Figure 13.1 is displayed. Note the error code number so
that you can look it up in the table below. A telephone number is also displayed so that you can
contact customer support.
Figure 13.1 Error screen
The contact number for your
location will be displayed here