Terms and Conditions
Electromotive Product Warranty
Only products Manufactured by Electromotive are covered by Electromotive’s limited warranty for
a period of one-year from date of shipment by Electromotive.
Products not manufactured by Electromotive are expressly excluded from any consideration under these
terms – for information regarding products not manufactured by Electromotive you must contact the
specific product’s manufacturer.
Whenever possible, Electromotive attempts to replace defective products rather than repair them.
Replacement puts the "Customer First" and offers many benefits over repair; the greatest benefit being the
timeliness of the replacement process. However, in some cases, replacement with a ‘like new’ refurbished
product is not possible, and a warranty repair situation occurs. In these situations, Electromotive strives to
keep our repair times to a minimum (on average 2 to 3 business days upon receipt - excluding the necessary
shipping time). Customers should follow the appropriate steps outlined below to initiate a warranty
replacement or repair.
Warranty Replacement
Contact Electromotive Technical Support at 1-703-331-0100 9am to 5pm Eastern Time. The
customer must have the serial number and original proof-of-purchase available. Electromotive’s Technical
Support staff will attempt to help you correct any minor issues that might be causing the problem. If we are
unable to fix the issue to your satisfaction, a return merchandise authorization (RMA) number will be
issued. Under our Warranty program, Electromotive will typically ship the customer a replacement unit on
the same day the defective product arrives.
The replacement product will assume the remainder of your original product's warranty or 90 days,
whichever is greater.
Warranty Coverage
Electromotive warrants its products to be free from defects in material and workmanship during the
warranty period. If a product proves to be defective in material or workmanship during the warranty period,
Electromotive will, at its sole option, repair or replace the product with a similar product. Replacement
product or parts may include remanufactured or refurbished parts or components.
Length of Warranty
Electromotive products are warranted for one (1) year parts and one (1) year labor. Warranty begins
upon date of shipment from Electromotive.
Who the Warranty Protects
This warranty is valid only for the purchaser from Electromotive.
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TECgt Manual Version 2.0
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©2008 Electromotive, Inc.