P2PE Instruction Manual for PCI P2PE v2.0
© 2021
Elavon Financial Services DAC
PIM Page 27
If everything is ok, you can a ccept the delivery.
You wi ll be contacted by the helpdesk with 24 hours of device delivery, who will assist you with setting up
your POI devi ce on site and will ensure that the POI devices a re fully operational
Faulty Device
Engineer Pre-Configured Method - If you di scover that your new device is not working, please i nform the engineer
who wi ll be a ble to assign you a replacement handset using replacement stock – this replacement will be completed
on s i te by the engineer, - please ensure you make a note of the new devi ce s erial number and the serial number of
the device being replaced as part of your Inventory processes
Courier Delivery - If you i dentify a faulty device please report this to the helpdesk on the number listed below
If the packaging has been tampered with or any of the numbers do not match contact Elavon immediately on the
numbers below
IRL – 1850202120 (Opti on 1)
UK – 0345 850 0195 (Opti on 1)
POL – 22 306 03 16 (Opti on 1)
Engineer On-Site Configuration
Bel ow are the instructions to be followed for this deployment method
You wi ll need the email we sent to you with details of the devices(s)
The engineer will ask you to verify the POI devices, they have brought, match the ones i n our email
The box you receive your device in will be securely s ealed with a Tamper-Evident Security seal.
Exa mi ne the seal a nd the box ca refully to be s ure they have not been ta mpered with
Device Serial Number
located either on the back
or underneath the device
