P2PE Instruction Manual for PCI P2PE v2.0
© 2021
Elavon Financial Services DAC
PIM Page 21
1.
The serial number on the device box matches the serial number on the spreadsheet.
2.
Check the box for any signs of tampering.
Please refer to the P2PE Instruction Manual (PIM) for further details including how to identify signs of tampering.
Should there be signs of tampering or the serial numbers do not match you must not accept delivery of the device or allow the
engineer to install it and inform Elavon Customer Services immediately on 0345 850 0195 (option 1).
If you are satisfied that everything is in order the engineer can proceed with the installation of your new device to enable you to
start taking payments.
Kind regards
Please note s ome of the elements of the email will verify depending on the del i very method of your P2PE devi ces .
These emails will come from the following verified email a ddresses, please ignore emails that do not come from these
a ddres s es
UK
UK -
Ireland -
Pol a nd -
Tamper Evident Packaging
Engi neer On-Site Configuration deliveries will be delivered in a box with the Tamper Evi dent Seal i ntact, as shown
bel ow
Couri er Delivery or Engineer Pre-Configured installed POI devices will be in a Tamper Evident Envelope and then
pl a ced within its original box please be advised that the TES of the original box will be broken.
Tamper Evident Seal (TES)