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VIA!4.0-EM/VIA!7.0-EM/VIA!10.0-EM E L A N H O M E S Y S T E M S
Page 38 © ELAN Home Systems 2007 • All rights reserved.
5. Troubleshooting
Symptom Cause
Solution
General
Unit will not activate/turn-on
when screen is touched
No power supply connected
Connect Power Supply
Incorrect power supply
Use PWR1, PWR4, or PWR10
16VDC Power Supply
Power supply defective
With a multimeter, test for
16VDC
Incorrect power connections
Correct Connections
Unit will activate but no
IR control of sources and/or
multi-room controller
Incorrect IR connections
Correct Connections
Use talk-back IR emitter or IR
activity LED to verify IR signal
Verify commands in VIA!TOOLS
Unit will activate, but displays
"UNPROGRAMMED"
Does not contain a VIA!TOOLS
program
Download to unit with VIA!TOOLS
setup software
Symptom
Cause
Solution
V
ideo
No video displayed when
TV or Camera Icon touched
Video cables not connected
or incorrectly connected
Verify video connections
Video In/Out connected
backwards
Connect properly
Video source turned off
Turn on source
Incorrect camera or video
source displayed
Source's video output(s)
incorretly connected
Incorrect or missing IR/RS232
commands in VIA!TOOLS
Verify IR commands in VIA!TOOLS
Connect properly
Incorrect or missing IR/RS232
commands in VIA!TOOLS
Содержание VIA!10.0-EM
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