
67
Service Guide: Fiery Central Solo for KM
Troubleshooting
System performance
System performs slowly
and/or hangs
periodically.
Possibly one of the following:
•
Board or cable connections are
loose or faulty.
•
Corrupted system software
•
Missing or faulty DIMM(s)
•
Faulty or overheated CPU
•
Faulty motherboard
1 Recheck all cables and connections.
2 Make sure that the CPU is firmly seated in its socket
and that the fan cable is connected to the motherboard.
3 If the problem persists, reinstall the system software
(see
).
4 Check for missing or faulty DIMM and reseat the
DIMM to remove any oxidation on the connector (see
).
5 If the problem persists, you may need to replace the
).
Clock is slow.
Possibly one of the following:
•
Missing or dead battery on
the motherboard
If the problem persists, replace the battery on the
motherboard and then update the date and time (see
).
The FC Solo hangs
during system software
installation.
Possibly one of the following:
•
The system time and date need to
be configured in the FC Solo BIOS.
(If the battery was removed from
the FC Solo motherboard during
service and the time and date were
not configured in Setup afterward,
the FC Solo will hang during system
software installation.)
•
One of the System Software DVDs
is corrupted.
•
The DVD drive is faulty.
•
The hard disk drive is faulty.
1 Set the time and date in the BIOS:
•
Power off the FC Solo and remove any media from
the DVD drive.
•
If not already connected, connect a keyboard and a
monitor to the FC Solo.
•
Power on the FC Solo and immediately press F2
repeatedly to launch the BIOS setup utility.
•
Configure the time and date. (To navigate, use the tab
key and the -/+ keys).
•
Save changes and exit (F10).
•
When the FC Solo reaches Idle, power off and then
begin a full software installation again starting with
the Fiery Central System Software DVD (see
2 If the problem persists, obtain another set of System
Software DVDs and begin a full software installation
again starting with the Fiery Central System Software
DVD.
3 If the problem persists, you may need to replace the
DVD drive (see
If replacing the DVD drive does not correct the
problem, reinstall the old DVD drive in the system.
4 If the problem persists, replace the hard disk drive (see
).
If replacing the hard disk drive does not correct the
problem, reinstall the old hard disk drive in the system.
Table 4:
FC Solo error messages and conditions (Continued)
Symptom
Possible cause
Suggested action