
64
Service Guide: Fiery Central Solo for KM
Troubleshooting
Startup
FC Solo does not start
and the control panel
is black.
Possibly one of the following:
•
Power cable is not plugged into
the power connector on the FC
Solo connector panel or into the
wall power outlet.
•
The connector panel power switch
is not in the ON position and/or the
internal black and white power
leads from the power supply are not
connected to the correct prongs on
the connector panel power switch.
•
UIB cable is not connected to
the motherboard, the user
interface board, or both.
•
Faulty power cable.
•
Faulty power supply (power supply
may not be supplying power to the
motherboard).
•
The CMOS jumper is not in the
default position.
•
Faulty motherboard (motherboard
power plane may not be supplying
power to components).
1 Recheck all cables and connections.
2 Make sure the power switch on the connector panel is
3 Listen for the power supply fan and feel for air at the
back of the unit where the power supply is located.
If air is not coming from the power supply fan, isolate
possible faulty power cable as follows:
•
Power on using a different power cable.
•
Install a new or “known good” power supply.
4 Check the chassis and feel for air coming out of the back
of the system.
If air is coming out of the power supply fan vent but is
not coming out of the connector panel fan vent, the
motherboard may be faulty. You may need to replace
the motherboard (see
).
5 Review the jumper section on
and ensure that
the jumper is in the default position.
FC Solo is getting
power, but the control
panel is black.
•
UIB cable is not connected to the
motherboard, the User Interface
Board, or both.
•
Faulty UIB cable
•
Faulty User Interface Board
1 Recheck all cables and connections.
2 Use a different UIB cable.
3 If the problem persists and you have verified that the
power supply and the motherboard are functioning
properly as described above, replace the User Interface
Board (see
Following installation of
a new User Interface
Board, the control panel
remains blank, yet
backlit, for more than
five minutes.
•
System software requires an
additional reboot to synchronize
with the firmware on the new User
Interface Board.
Wait 5 minutes, power off using the power button, wait
10 seconds, and then press the power button to power
on again.
Table 4:
FC Solo error messages and conditions (Continued)
Symptom
Possible cause
Suggested action
Activity light status:
Off.