3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from the date
of purchase by the consumer (“Customer”), the ecobee Smart
Thermostat (excluding battery) (the “Product”) shall be free of
defects in materials and workmanship under normal use and service.
During the warranty period, ecobee shall, at its option, repair or
replace any defective Products, at no charge for labour or materials. Any
replacement and/or repaired device are warranted for the remainder
of the original warranty or ninety (90) days, whichever is longer.
If the product is defective, call ecobee Customer Service at
1-877-9-ecobee. ecobee will make the determination whether a
replacement product can be sent to you or whether the product
should be returned to the following address: ecobee Customer
Service, 333 Adelaide Street West, 6th Fl., Toronto, ON M5V 1R5,
Canada. In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from ecobee,
contact the third party contractor from whom the Product was
purchased to obtain an equivalent replacement product, provided
the contractor determines that the returned Product is defective and
Customer is otherwise eligible to receive a replacement product;
(b) contact ecobee directly for service assistance at 1-877-9-ecobee and
ecobee will make the determination whether an advance equivalent
replacement Product can be sent to Customer with return shipping
supplies (in which case a hold shall be put on Customer’s credit card for
the value of the replacement Product until ecobee has received
the defective Product). Product should be returned to the following
address: ecobee Customer Service, 333 Adelaide Street West, 6th Fl.,
Toronto, ON M5V 1R5, Canada. If the returned Product is found by
ecobee to be defective and Customer is otherwise eligible to receive
a replacement product, no amount shall be charged to Customer’s
credit card; or
(c) ship the defective Product directly to ecobee, in which case
Customer shall contact ecobee directly at 1-877-9-ecobee, so ecobee
can make the required shipping arrangements. Upon receipt of the
defective Product, ecobee will ship an equivalent replacement
product to Customer, provided the returned Product is found by
ecobee to be defective and Customer is otherwise eligible to receive
a replacement product.
This warranty does not cover removal or reinstallation costs and shall
not apply if the damages were found to be caused by something
other than defects in materials or workmanship, including without
limitation, if the Product:
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was operated/stored in abnormal use or maintenance
conditions;
is repaired, modified or altered, unless ecobee expressly
authorizes such repair, modification or alteration in writing;
was subject to abuse, neglect, electrical fault, improper
handling, accident or acts of nature;
was not installed by a licensed Heating Ventilating and Air
Conditioning (HVAC) contractor; or
was installed improperly.
ecobee’s sole responsibility shall be to repair or replace the Product
within the terms stated above. ECOBEE SHALL NOT BE LIABLE FOR
ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY
OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR
IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT. Some US states
and Canadian provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
ECOBEE’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS
IN MATERIALS AND WORKMANSHIP IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO THE THREE-YEAR DURATION OF THIS LIMITED
WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL
APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. Some
US states and Canadian provinces do not allow limitations on how
long an implied warranty lasts, so this limitation may not apply to you.
Ecobee neither assumes responsibility for nor authorizes any other
person purporting to act on its behalf to modify or to change this
warranty, nor to assume for it any other warranty or liability concern-
ing this product.
This warranty gives you specific rights, and you may also have
other rights, which vary from jurisdiction to jurisdiction. If
you have any questions regarding this warranty, please write
ecobee Customer Service, 333 Adelaide Street West, 6th Floor,
Toronto, Ontario M5V 1R5, Canada.
