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Page 157
Residential Customer Agreement
Page 157
D. If you paid for an annual or other multi-month subscription to any Services and your account is past due for any amounts
owed to us, at our option we may suspend any or all Service until payment is received, and/or convert your annual or other
multi-month subscription to a monthly subscription. If we convert your multi-month subscription to a monthly subscription,
we will first apply the amount you paid for your multi-month subscription to any past due amounts and then any remaining
amounts to future obligations. If we elect to offset the amount paid for the remaining portion of a multi-month subscription
against amounts past due, you agree to pay, in addition to all other applicable fees, the Offset Fee set forth below for each
month and partial month that the multi-month subscription was previously received.
E. If we use a collection agency or attorney to collect money you owe us or to assert any other right which we may have
against you, you agree to pay the reasonable costs of collection or other action. These costs might include, but are not limited
to, the costs of a collection agency, reasonable attorney's fees and court costs. If there are billing errors or other requests for
credit, you can contact our Customer Service Center by telephone or in writing. You must contact us within sixty (60) days of
the time you receive the billing statement for which you are seeking corrections. Failure to timely notify us of a dispute shall
constitute acceptance of the bill. Undisputed portions of the billing statement must be paid before the next billing statement is
issued to avoid an administrative fee for late payment. All payments for Services must be made directly by you to us. DISH
Network shall have no obligation to provide Services for which payment is made by you to a third party.
F. In addition to the amounts due for Services, you agree to pay the fees referenced below ("Fees") when applicable. DISH
Network reserves the right to increase these Fees or add additional Fees in the future, in our sole discretion:
Smart Card Replacement Fee $50.00
Additional Outlet Programming Access Fee
(monthly, per receiver)
$4.99
Late Payment Fee $5.00
Change of Service Fee $5.00
Duplicate Billing Statement Fee $2.00
Overnight Delivery Fee $18.00
Restart Fee $25.00
Returned Payment Fee $25.00
Service Access Fee (monthly) $5.00
Offset Fee $2.00
Ledger Request Fee $5.00
Pay-Per-View Automated Fee $1.00
Pay-Per-View Fee $5.00
3. CANCELLATION OF SERVICE
A. Your Service will continue until cancelled as provided for herein. Your subscription will be automatically renewed unless
you contact us to cancel as provided for in the next paragraph.
B. You have the right to cancel your Service for any reason at any time by notifying us via telephone or in writing at the phone
number or address set forth on page 1, above. Please be aware that certain promotional offers have a minimum subscription
commitment (usually 12 months) and if you cancel your service prior to the expiration of that commitment, certain early
termination fees may apply.
C. DISH Network has the right to terminate your Services at any time without providing notice to you if: (i) you fail to pay
your bill when it is due; (ii) we receive confirmation that you have received the Services, or any part of the Services without
paying for them; or (iii) you otherwise violate the terms of this Agreement.
D. If your Service is cancelled for any reason, you are still responsible for payment of all outstanding balances accrued,
including any applicable Fees.
E. You understand that charges for Services, once charged to your account, are nonrefundable. For monthly subscriptions, the
cancellation will be effective at the end of the period covered by the last monthly bill. No refunds or credits will be provided
in connection with the cancellation of monthly subscriptions. For annual or other multi-month subscriptions, the cancellation
will be effective as of the date the multi-month subscription expires. Because you are receiving a discounted price in
exchange for your agreement to pay for your services on an annual or other multi-month basis, in the event you cancel the
Services prior to expiration of your multi-month subscription, you understand and agree that you are not entitled to any
refund or credit for the unused portions of the multi-month subscription and that we have the right to retain any prepaid
monies as liquidated damages.