Support Services
The goal of Eaton is to ensure your greatest possible satisfaction with the operation of our products. We
are dedicated to providing fast, friendly and accurate assistance. That is why we offer you so many ways
to get the support you need. Whether it's by phone, fax or e-mail, you can access Eaton’s support
information 24 hours a day, seven days a week. Our wide range of services is listed below.
You should contact your local distributor for product pricing, availability, ordering, expediting and repairs.
Website
Use the Eaton Electrical website to find product information. You can also find information on local
distributors or Eaton’s Cutler-Hammer sales offices.
Website Address
e-COM Support Center
Call the e-COM Support Center if you need assistance with placing an order, stock availability or proof of
shipment, expediting an existing order, emergency shipments, product price information, returns other
than warranty returns, and information on local distributors or sales offices.
e-COM Support Center
Voice: 800-356-1243 (8a.m.–6p.m. EST)
FAX: 800-752-8602
After-Hours Emergency: 800-543-7038
(6p.m.–8a.m. EST)
e-TRC Technical Resource Center
If you are in the US or Canada, and have OI/PLC/IPC questions, you can take advantage of our toll-free
line for technical assistance with hardware and software product selection, system design and
installation, and system debugging and diagnostics. Technical support engineers are available for calls
during regular business hours.
e-TRC
Technical Resource Center
(support for OI, PLC and IPC)
Voice:
•
800-809-2772, selection 5 (8a.m.–5p.m. EST)
•
414-449-7100, selection 5 (8a.m.–5p.m. EST)
FAX: 614-882-0417
e-mail:
After-Hours Emergency (Plant Down Only):
•
800-809-2772, selection 5 (5p.m.–8a.m. EST)
•
414-449-7100, selection 5 (5p.m.–8a.m. EST)
Pub. No. TR05003001E
For more information visit:
www.EatonElectrical.com
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